Daniel Battaglia Email & Phone Number

Whitehouse Station, New Jersey, United States

Newark, New Jersey, United States

• Implemented new outreach including PowerPoint recap decks for titles that received high-level marketing promotion keeping content partners engaged.
• Contributed to expanding Indigenous content by working with Business Affairs to acquire new content that expanded Indigenous Catalog which was featured on the Indigenous Heritage Page.
• Partnered with Marketing on targeted outreach campaigns for authors increasing author engagement and visibility, align strategies and enhance the overall promotional impact of campaigns for projects including “Next.
• Managed two contractors and interns, fostering a high-performance team culture, expanding the Author Care Team capacity.

Newark, New Jersey, United States

• Initiated the creation and iteration of a Wiki dedicated to all aspects of author care, serving as a centralized knowledge hub, facilitating team collaboration, focusing on areas of opportunity, and contributing to a.
• Provided actionable insights for promotional tip sheets, maximizing visibility on social media and improving author-driven promotional activities across the US, CA, UK, and AU marketplaces.

• Key stakeholder in launching inaugural Audible Studios and Audible Originals direct support team for 1k+ authors including John Scalzi, Mark Tufo, and Sophia Chang.
• Developed and implemented 230+ standardized global templates for author outreach improving communication efficiency and reducing response time. Streamlined processes to inform authors of production status.
• Created reports on trends related to support needs, piracy, promo code usage, and promotional tools (including SoundCloud). Implemented effective strategies to increase author visibility on social media.
• Created 100+ sales-specific templates for authors and providers of content which highlighted inclusion of their work in customer-targeted sales & promotions which led to an overall increase in sales and visibility.
• Guided team through challenges from staff reductions to maintain response times for Author Care outreach. Recognized by Audible with quarterly Audio Content Excellence (A.C.E.) Award.

New York City Metropolitan Area

• Shared key strategies with team on how to effectively communicate the value of an Audible membership to customers, drove increase in the overall team’s sales, recognized as Audible Sales Chat Top Seller {Q4/December.
• Formed and lead book club to engage sales chat team in content to expand content recommendations in genuine way for customers, drove measurable increase in sales

New York City Metropolitan Area

• Contributed key strategies for saving members from cancelling memberships and navigating tech support contacts, decreased percentage of membership cancellations across the department and increased first contact success.
• Coached newly hired customer care phone reps on mastering soft skills required for success in role, resulted in high-performing average CSAT rating of 98%.