David Boland Email & Phone Number

Dallas, TX, US

Atlanta, Georgia, US

• Created a new KM vision, mission and strategy that supports the firm's Client Pledge, drives top line and bottom-line growth, and improves overall engagement.
• Implemented a stakeholder model that consistently engages attorneys at all levels, leaders of admin departments, innovation leaders and addresses local office needs.
• Established five new services and capabilities within the KM function: Practice Intelligence, Client Data Analytics, KM Content Counsel, KM Belfast Center and KM Premium Services (client segmentation model).
• Created a Generative AI Strategy for the firm to ensure a cohesive and cross-functional implementation focused on opportunities with the greatest ROI.
• Launched a subscription-based, personalized Client Portal that productizes the firm’s services, establishes an annuity-based revenue stream, and opens the potential for new markets.
• Implemented an award-winning cloud based Digital Workspace with integrated enterprise search capabilities and chatbot (ILTA’s 2021 Transformative Project of the Year) resulting in a 19% improvement in YoY engagement.

Chicago, IL, US

• Created a new KM vision, mission and strategy focused on driving growth, optimizing operations and accelerating firm engagement with an anticipated $50m in revenue and savings
• Centralized the firm’s content management function with dedicated resources in Bangalore, resulting in enhanced consistency and quality; aligned KM advisors to areas of strategic growth, optimizing the cost model and.
• Led an enterprise-wide digital transformation including the implementation of a digital workspace; achieved engagement levels three times higher than the previous intranet and improved pages/visit by 20%; benefits.
• Created targeted mobile apps to support innovation, revenue growth and operational efficiency
• Launched Yammer and realized a 16% increase in engagement scores; most active community (~900 members) achieved 79% engagement
• Centralized firm’s research subscription portfolio and standardized processes; identified savings in excess of $1.1M

Atlanta, GA, US

• Knowledge Management is a component of the Marketing organization reporting into the Chief Marketing Officer. The Global Head of Knowledge Management oversees the Knowledge & Collaboration team focused on initiating.
• Responsible for the development and implementation of a consolidated firm wide intranet utilizing SharePoint 2013 and the content management processes to support.
• Oversee the Global Expertise Networks (firm sponsored communities of practice) responsible for building the brand, driving business development, growing the community, and developing capabilities.
• Manage network of firm partners and oversee the qualification, on-boarding, and ongoing development of existing partners as well as the identification of new strategic partners.
• Chair the firm’s investment panel that reviews and funds ideas for new services development. Responsibilities include monitoring progress associated with funded ideas throughout the life cycle to determine ROI and.
• Oversee the portfolio of third-party data contracts and secondary research services to support front line practitioners and business development teams.

Worldwide, OO

• National Knowledge Management is a standalone component of Strategy, Brand & Innovation reporting into the Chief Strategy Officer; US team – 45; India team – 240.
• Management of all operational aspects of the US knowledge management team, includes leadership team development, talent development, budget, financial matters, progress reporting, and communications.
• Developed and implemented a multi-year expansion of overseas operations to multiple sites and oversaw smooth onboarding of over 240 Indian professionals.
• Managed firm-mandated consecutive annual budget reductions of 20% and 15%, respectively, while maintaining customer and job satisfaction levels
• Served as the US KM lead for Deloitte acquisitions; identifying the necessary resources to assist with the migration and integration activities as well as any unique issues associated with the acquired company
• Oversaw the launch of internal social media / collaboration capabilities and operationalized the ongoing support model, including the development of a mandatory social media training course and a global Yammer “Jam.

Worldwide, OO

• The acquisition of BearingPoint North American Public Services included rights to Public Services-related intellectual property, which spanned seven major systems and multiple underlying technologies. The acquisition.
• Oversaw the migration and integration of intellectual property assets; which included a migration scope of over 2200 documents with over 4300 attached files, 500 intranet pages, 400 e-Room, 1,700 Intraspect.
• On-boarded four domestic KM team members from BearingPoint and established an India KM support team of 12 individuals; appointed and managed an ongoing SR&I cross service area team to support the newly combined Federal.
• Provided monthly updates to the Federal Practice CEO and coordinated with other enabling areas to ensure seamless service; critical areas included Federal security, risk management, marketing, contracts.

Worldwide, OO

• Strategy, Research & Innovation is a team of roughly 350 people (150 US and 200 India); roughly 50% of the organization is aligned by industry; SR&I support to industry exceeds $11 million.
• Served as the primary relationship manager for 20 national industry leaders – (vice chairmen level of the firm) representing all five services areas of Strategy, Research and Innovation, which include: Strategy.
• Established unified industry account plans for all industries representing recent accomplishments, projects currently in process as well as future priority projects
• Developed and implemented an Industry Center support model in coordination with industry Eminence Collaboration Boards
• Oversaw the alignment and successful delivery of SR&I support to the firm strategic initiative - Deloitte Client Experience
• Led Channel Strategy project to determine priority customer demand for products and services, development of a services menu, and a cost management structure to determine required support model

Worldwide, OO

• Directly oversaw and managed all knowledge management activities for the US firm – including overseeing a US staff of 35 and an India staff of 50
• Led definition of an Indian off-shoring capability to support the entire research & development organization
• Established Knowledge Management off-shoring support model, growing the organization from 3 to 50 people
• Led cross functional knowledge management council comprising of knowledge leaders across the organization
• Returned highest employee job satisfaction rating among all other areas of Research and Development

Worldwide, OO

• Directly oversaw and managed all knowledge management activities for the Clients & Markets Channel including all industries, business development centers, strategic client services, and other marketing and business.
• Led project to systematically integrate marketing and business development work stream and track the client experience
• Adopted Indian off-shoring resources and capabilities starting with an initial team of three individuals.
• Developed a knowledge management strategy to support marketing and business development
• Defined and established a knowledge management competency framework for knowledge workers of all levels
• Designed and oversaw the development and implementation of a globally accessible knowledge management system (system retired in 2012)

• Developed knowledge sharing systems and processes for a new strategic service line
• Managed knowledge sharing development projects, such as KnowledgeSpace – Internet / Intranet project to integrate and consolidate various knowledge sharing tools; database containing methodologies, tools and.
• Managed Competency Center’s “Knowledge Managers”
• Implemented knowledge sharing concepts in Firm seminars
• Served as a liaison with industry / service line experts to acquire “best practices”
• Interacted with practitioners of all levels worldwide

• Served on various reengineering projects focused on the simplification and standardization of processes; Work across multiple client locations in the retail, printing and publishing industry.
• Recruited to the Business Consulting Knowledge Management Group

• Audited financial statements for clients in numerous industries and evaluated clients’ internal controls and policies

• Audited financial statements

Master Of Arts (Ma), Biblical Studies

Bachelor Of Science (Bs), Accounting

Executive Education, Leveraging Knowledge In The 21St Century