• Created a new KM vision, mission and strategy that supports the firm's Client Pledge, drives top line and bottom-line growth, and improves overall engagement.• Implemented a stakeholder model that consistently engages attorneys at all levels, leaders of admin departments, innovation leaders and addresses local office needs.• Established five new services and capabilities within the KM function: Practice Intelligence, Client Data Analytics, KM Content Counsel, KM Belfast Center and KM Premium Services (client segmentation model).• Created a Generative AI Strategy for the firm to ensure a cohesive and cross-functional implementation focused on opportunities with the greatest ROI.• Launched a subscription-based, personalized Client Portal that productizes the firm’s services, establishes an annuity-based revenue stream, and opens the potential for new markets.• Implemented an award-winning cloud based Digital Workspace with integrated enterprise search capabilities and chatbot (ILTA’s 2021 Transformative Project of the Year) resulting in a 19% improvement in YoY engagement scores, collaboration across the firm and access via mobile devices. The integrated solution resulted in a 48% increase in Search queries and a 14% increase in chatbot queries.• Automated various research services and back-office processes to generate efficiencies and produce higher quality work product.• Experience Dashboard and Expertise Locator to answer the age-old questions “where have we done this before” and “who are our experts” leveraging both internal / external data and sophisticated search algorithms.• Established a standard Research “menu of services” to provide clarity to scope of services and respective billing rates thereby improving both billings and associated collections (revenue generating function)• APQC’s 2023 Excellence in Knowledge Management Award – earning a score of 4.67 out of 5.0 (1 of 6 recipients at the enterprise level; over 400 applicants).

• Created a new KM vision, mission and strategy focused on driving growth, optimizing operations and accelerating firm engagement with an anticipated $50m in revenue and savings• Centralized the firm’s content management function with dedicated resources in Bangalore, resulting in enhanced consistency and quality; aligned KM advisors to areas of strategic growth, optimizing the cost model and alignment of roles; new operating model led to cost savings of $900k while maintaining gender diversity of 53%/47% (F/M) in Bangalore • Led an enterprise-wide digital transformation including the implementation of a digital workspace; achieved engagement levels three times higher than the previous intranet and improved pages/visit by 20%; benefits included: - Unified, cross platform search capability including internal/external sources; leveraged machine learning and artificial intelligence (AI) - Personalized user experience based on an individual’s profile - Cloud-based solution provided access anywhere on any device - Change management program with training sessions, user surveys, quick start cards and a concierge program to ensure awareness and adoption - Integration with O365 including SharePoint (modern), Yammer, Delve, Teams, Stream, OneDrive, Flow, PowerApps, PowerBI, and Sway, as well as other HR systems to power personalization - Self-service metrics reporting utilizing PowerBI - Leveraged the firm’s ideation platform to solicit 70+ ideas, two-thirds of which were either implemented or part of a future enhancement plan• Created targeted mobile apps to support innovation, revenue growth and operational efficiency• Launched Yammer and realized a 16% increase in engagement scores; most active community (~900 members) achieved 79% engagement• Centralized firm’s research subscription portfolio and standardized processes; identified savings in excess of $1.1M• Scored among the highest employee engagement scores across the firm, two years in a row

Knowledge Management is a component of the Marketing organization reporting into the Chief Marketing Officer. The Global Head of Knowledge Management oversees the Knowledge & Collaboration team focused on initiating, driving, and coordinating knowledge management programs to create and maintain a competitive advantage in the marketplace.• Responsible for the development and implementation of a consolidated firm wide intranet utilizing SharePoint 2013 and the content management processes to support.• Oversee the Global Expertise Networks (firm sponsored communities of practice) responsible for building the brand, driving business development, growing the community, and developing capabilities.• Manage network of firm partners and oversee the qualification, on-boarding, and ongoing development of existing partners as well as the identification of new strategic partners.• Chair the firm’s investment panel that reviews and funds ideas for new services development. Responsibilities include monitoring progress associated with funded ideas throughout the life cycle to determine ROI and whether additional funding is needed.• Oversee the portfolio of third-party data contracts and secondary research services to support front line practitioners and business development teams.

National Knowledge Management is a standalone component of Strategy, Brand & Innovation reporting into the Chief Strategy Officer; US team – 45; India team – 240.• Management of all operational aspects of the US knowledge management team, includes leadership team development, talent development, budget, financial matters, progress reporting, and communications. • Developed and implemented a multi-year expansion of overseas operations to multiple sites and oversaw smooth onboarding of over 240 Indian professionals.• Managed firm-mandated consecutive annual budget reductions of 20% and 15%, respectively, while maintaining customer and job satisfaction levels• Served as the US KM lead for Deloitte acquisitions; identifying the necessary resources to assist with the migration and integration activities as well as any unique issues associated with the acquired company• Oversaw the launch of internal social media / collaboration capabilities and operationalized the ongoing support model, including the development of a mandatory social media training course and a global Yammer “Jam Session” with the US CEO.• Provided knowledge management support to the launch and ongoing operations of industry-leading Deloitte University including a display of high profile eminence publications and premium content accessible via an interactive media wall• Identified as “Facilitation Role Model” (top 8%) for serving as the “Learning Champion” for Deloitte Senior Manager Development Program and Co-Facilitator for the Pilot of Deloitte New Manager Program.• Implemented professional development programs including mentoring, accelerated leadership development, research/eminence labs, and employee recognition which directly correlated to highest employee job satisfaction rating within Deloitte for the past two consecutive years• Presented at “KM World” annual 2010 and 2011 conferences. Topics: “collaboration capabilities as part of a knowledge management program”

The acquisition of BearingPoint North American Public Services included rights to Public Services-related intellectual property, which spanned seven major systems and multiple underlying technologies. The acquisition included approximately $850M in contracts and 4,000 practitioners.• Oversaw the migration and integration of intellectual property assets; which included a migration scope of over 2200 documents with over 4300 attached files, 500 intranet pages, 400 e-Room, 1,700 Intraspect collaborations spaces, 700 qualifications, and involved rebranding of project management methodology, transitioning of multiple SharePoint instances and third-party hosted tools• On-boarded four domestic KM team members from BearingPoint and established an India KM support team of 12 individuals; appointed and managed an ongoing SR&I cross service area team to support the newly combined Federal practice with revenues of $1B+.• Provided monthly updates to the Federal Practice CEO and coordinated with other enabling areas to ensure seamless service; critical areas included Federal security, risk management, marketing, contracts, communications, learning, technology, and talent

Strategy, Research & Innovation is a team of roughly 350 people (150 US and 200 India); roughly 50% of the organization is aligned by industry; SR&I support to industry exceeds $11 million.• Served as the primary relationship manager for 20 national industry leaders – (vice chairmen level of the firm) representing all five services areas of Strategy, Research and Innovation, which include: Strategy Development, Service Development and Innovation, Research and Thought Leadership Development, Market and Competitive Intelligence and Knowledge Management• Established unified industry account plans for all industries representing recent accomplishments, projects currently in process as well as future priority projects• Developed and implemented an Industry Center support model in coordination with industry Eminence Collaboration Boards• Oversaw the alignment and successful delivery of SR&I support to the firm strategic initiative - Deloitte Client Experience• Led Channel Strategy project to determine priority customer demand for products and services, development of a services menu, and a cost management structure to determine required support model

• Directly oversaw and managed all knowledge management activities for the US firm – including overseeing a US staff of 35 and an India staff of 50• Led definition of an Indian off-shoring capability to support the entire research & development organization• Established Knowledge Management off-shoring support model, growing the organization from 3 to 50 people• Led cross functional knowledge management council comprising of knowledge leaders across the organization• Returned highest employee job satisfaction rating among all other areas of Research and Development

• Directly oversaw and managed all knowledge management activities for the Clients & Markets Channel including all industries, business development centers, strategic client services, and other marketing and business development groups• Led project to systematically integrate marketing and business development work stream and track the client experience• Adopted Indian off-shoring resources and capabilities starting with an initial team of three individuals.• Developed a knowledge management strategy to support marketing and business development• Defined and established a knowledge management competency framework for knowledge workers of all levels • Designed and oversaw the development and implementation of a globally accessible knowledge management system (system retired in 2012)• Initiated and led collaboration effort with Industry learning team to ensure effective sharing of industry knowledge• Founded a cross functional Industry knowledge management program

• Developed knowledge sharing systems and processes for a new strategic service line• Managed knowledge sharing development projects, such as KnowledgeSpace – Internet / Intranet project to integrate and consolidate various knowledge sharing tools; database containing methodologies, tools and deliverables, and library application for local practices• Managed Competency Center’s “Knowledge Managers”• Implemented knowledge sharing concepts in Firm seminars• Served as a liaison with industry / service line experts to acquire “best practices”• Interacted with practitioners of all levels worldwide

• Served on various reengineering projects focused on the simplification and standardization of processes; Work across multiple client locations in the retail, printing and publishing industry.• Recruited to the Business Consulting Knowledge Management Group

• Audited financial statements for clients in numerous industries and evaluated clients’ internal controls and policies

• Audited financial statements