Douglas Crosbie Email & Phone Number

Markham, Ontario, Canada

Ottawa, Ontario, Canada

I was responsible for managing the guest services department and was also responsible for revenue management duties at various junctions of my time with the organization. The Carleton Suite Hotel transitioned to an independent hotel in 2019 moving from the Residence Inn by Marriott flag. I was responsible for a number of projects during this transition and helped to pull off a successful rebrand of this highly sought after downtown hotel. The experience that I have taken from this role will always be relied upon in the future. We are also currently under extensive renovations and I have thrived in finding unique ways to solve a number of different issues and problems that arise with this process.

Ontario, Canada

After a few years of working in hotel software, I decided to take my knowledge out on my own and consult various hotels on their hotel software and front office management tactics. I ended up contracting with Northwind Maestro PMS as well and provided some 3rd party support to properties needing assistance. I was tasked with specific projects that required follow-up to existing properties in their portfolio. I also continued to provide some assistance to hotels outside of the Northwind scope and aided in finding more efficient ways to manage their hotels.

My role was a training and implementation of Maestro PMS software into resorts throughout North America. Having in-depth knowledge and understanding of hospitality, resort departments, and their functions was critical in ensuring successful installations (Hotel, Spa, Retail, Sales/Catering, Timeshare, F&B). I was responsible for project planning, meeting strict deadlines, as well as coordinating vendors and 3rd party companies for go-live.

York, United Kingdom

Continuing my working holiday in the UK, I was responsible for managing rates and inventory and OTA channels to ensure highest revenues possible with a small amount of room inventory (37 rooms). Negotiated rates for group travel, and meeting rooms/catering. Attended networking and sales events as well as conferences for both Best Western, and the York area. As the property was small, this position also required a hands-on approach to all departments, and ensure that guests were given the utmost priority, and world class service.

Harrogate, United Kingdom

During a working holiday in the UK, I found this role as a contract while the hotel was in receivership. It was my responsibility to restore some stability in the front office and control the losses and staffing issues that were present. This role allowed me to gain an understanding of consulting and how to approach an existing team with a rebuilding process.

Moraine Lake, Alberta

I was tasked to manage all daily operations, and ensure the most intimate and relaxing guest experience possible. Living and working in a remote location, the challenges faced each day required creative thinking, and quick actions to ensure flawless execution of service. As a seasonal resort, it was crucial to have effective human resources management tactics as well as monitoring staff engagement were fundamental for the seasonal success of the business.

Perth, Ontario / London, Ontario

I began as a retail associate which had duties including the responsible sale of beer, and ensuring minimal losses through accurate accountability of cash and product handling. Moving to logistics, the position changed to supervising the shipping and receiving of deliveries throughout southwestern Ontario. Loss prevention, and accounting skills were crucial to this role. Supervising the assembly of time sensitive orders helped to develop highly effective time management skills.

Bachelor Of Management, Business Administration And Management, General

Bachelor or Management

Hotel, Casino And Restaurant Management Diploma, Hospitality Administration/Management

Hotel, Restaurant and Casino Management