Donna Ferguson Email and Phone Number

Supported 700-1200 preferred accounts which required extensive product knowledge, sales experience in addition to problem resolution all while focusing on relationship building for strong customer loyalty. Became the go to person for additional training for current and past team members due to extensive knowledge of systems and tools as well as personal success rate. Excelled in reaching daily call volume while consistently met or exceeded sales quotas and sell time requirements.

• Administration: Answered inbound calls; made outbound calls to centers and customers; ordered office supplies; maintained the control of work and programs for company; assisted Sales Manager and Senior Executives within the company.• Human Resource/Office Manager: Responsible for managing staff of 5-10 employees as well as all aspects within the office. Interviewed potential staff members; coached and counseled employees; new hire orientation; reported directly to owner of the company. Payroll verification and submitting for entire staff.• Training: Provided weekly staff training on new products, data base and daily programs available to customers and employees. New hirer training for inside office administrative staff as well as outside Business to Business Sales representative. • Client Relations: Built and maintained relationships with business associates through daily interaction, excellent communication skills and friendly demeanor. • Debt Collection: Maintained a 95% collection rate for all debt over 30 days in arrears. • Key Account Manager: Managed all account activities by scheduling and running meetings with decision makers, accounting departments and shipping manager. Responsibilities included building any additional business and signing on referrals. Maintained a database of all client information, including call and meeting notes as well as key client birthdays and anniversaries• Margin Maximization: Liable for ensuring accurate profit was made, given customer shipping volumes and length of time with the company. Minimum margin profit 45%.

•Accounting: Reconciled daily revenue and provided the Comptroller the statistical analysis on the information retrieved. Utilized accounting Software: Great Plains, QuickBooks and Microsoft Small Business Accounting. •Data Entry: Responsible for creating and maintaining all spreadsheets with daily sales activity and specialized them with information requested by Upper Management. •Disputes: Evaluated charge backs, retrievals and disputes from major credit card companies and banks. Researched and provided the valid information to the credit card and bank representative, following through to full resolution. Generated $1.4 Million in recovered funds over 4 years.•Customer Service: Provided excellent service to all customers to ensure validity of charge. •Staff Management: Daily managed two divisions within the company, staff of 10: Recovery Dept. and Sales Confirmation.

Assisted in Managerial responsibilities within the office.Verified Hours, input into database for payroll.Attended morning meetings for all Management.Filled in at Pool Snack Bar, Pool Bar, Pool Conceirge Desk, and Kids Play Room (day-care).Customer Service to Hotel guests.Planned and worked Events for kids.Employment started as an internship.