David Englund Email & Phone Number

Roseville, Minnesota, United States

Roseville MN

~ Customer Service - Provide quality Customer Service and display professional behavior by being polite and professional on the phone, in emails, and to those around me 100% of the time.~ Execution - Meet Helpdesk ticket expectations for both internal and external customers. Opening, reviewing, recreating, and/or validating all tickets assigned to me.

* Participated in Agile iteration planning meetings and provided quality assurance estimates.* Reviewed system requirements and design concepts with developers and business analysts. * Wrote and executed detailed test scripts based on requirements and specifications.* Imported test scripts into Quality Center for use in automated testing.* Performed.

Established strong working relationships with operational end users and managers for the business functions supported. Handle the tasks of designing test cases and strategies by gathering and reviewing business requirements Analyzed and identified test scenarios and test data requirements. Perform responsibilities of conducting functional, load, and.

Played an integral quality assurance role in the merging company's integration of sales force processes and software applications onto a single platform for 4,000 users. Excuted test plans; created test cases/matrices to track test progress; reported bugs using tTrack; regression tested bug fixes and system-wide changes.Contributed to improvement of sales.

Sole tester for database-driven training program. Set up test lab and test environment. Applied quality assurance methodologies to support, development and testing functions within HRIS-SS. Developed test plans, test scripts and test matrices. Exectued testing, reported bugs using Remedy, assigned fixes to developers and regression-tested the changes..

B.A., Psychology

Ged