David Englund Email & Phone Number

Roseville, Minnesota, United States

Roseville Mn

~ Customer Service - Provide quality Customer Service and display professional behavior by being polite and professional on the phone, in emails, and to those around me 100% of the time.~ Execution - Meet Helpdesk ticket expectations for both internal and external customers. Opening, reviewing, recreating, and/or validating all tickets assigned to me within my group.~ Leadership - Effective and sustainable leadership of people that is consistent with Corporate core values and principles. Be accountable for my actions and take initiative when it comes to mypersonal growth and development.~ People - Effective engagement to enable and empower associates to consistently perform to the best of their abilities. Be a Subject Matter Expert; Learning in great detail, documenting, and cross-training functions/applications, processes and procedures that apply to my group, assistingothers with issue validation. Team Member Investment; Identify areas for personal growth anddevelopment that will add value to the team and organization. Participation in the Team Member Engagement Survey, and working/focus groups as available.~ Innovation - The introduction of new methods, artifacts, and processes that deliver enhanced and measurable business value to our partners.Identifying, exploring, and researching ways to do tasks more efficiently and accurately.

* Participated in Agile iteration planning meetings and provided quality assurance estimates.* Reviewed system requirements and design concepts with developers and business analysts. * Wrote and executed detailed test scripts based on requirements and specifications.* Imported test scripts into Quality Center for use in automated testing.* Performed functional, integration and regression tests on new and existing system functionality across multiple browsers.* Documented and resolved system defects using Quality Center.* Communicated updates, potential roadblocks and upcoming work at daily scrum meetings.* Played an integral quality assurance role in merging company's integration of retirement data warehousing processes and software applications onto a single unified platform. * Excuted test plans; created test cases/matrices to track test progress; reported bugs using ClearQuest and Quality Center; regression tested bug fixes and system-wide changes.* Acted as Lead Test Analyst on several mid-size application update projects.* Became "go to" individual for test results tracking by designing advanced spreadsheet testing matrices.

Established strong working relationships with operational end users and managers for the business functions supported. Handle the tasks of designing test cases and strategies by gathering and reviewing business requirements Analyzed and identified test scenarios and test data requirements. Perform responsibilities of conducting functional, load, and regression testing for successful implementation of QA process Executed User Acceptance testing to ensure successful delivery of UAT sign-off. Worked with SQA and developers for defect resolution during all test phases. Provided feedback on improvement opportunities identified throughout the test cycle.

Played an integral quality assurance role in the merging company's integration of sales force processes and software applications onto a single platform for 4,000 users. Excuted test plans; created test cases/matrices to track test progress; reported bugs using tTrack; regression tested bug fixes and system-wide changes.Contributed to improvement of sales force productivity and business data security on a one-year project that designed, tested and distributed new hardware and security procedures to a field sales force of over 2,000 users.Directly contributed to project savings as Test Analyst for insurance illustration product role-out and maintenance effort by uncovering 146 defects, of which 125 were defined High or Critical by the business owner.Recorded and automated testing based on user actions using QuickTestPro.Acted as Lead Test Analyst for four different mid-sized application updates. Increased team productivity and consistency by taking the lead in helping implement a new process for creating test cases.

Sole tester for database-driven training program. Set up test lab and test environment. Applied quality assurance methodologies to support, development and testing functions within HRIS-SS. Developed test plans, test scripts and test matrices. Exectued testing, reported bugs using Remedy, assigned fixes to developers and regression-tested the changes. Supported training and development through technical knowledge and expertise.Contributed to improve training outcomes by providing individual coaching during training sessions.Increased support effectiveness by innovating new procedures for call screening.Brought improvement to support team productivity and consistency by developing a knowledge base of technical documentation and ready answers to common support questions.Improved productivity by becoming the "go to" knowledge expert for the application supported.Enhanced overall support effectiveness by developing an expertise in dealing with difficult end-user support situations.Increased both testing and support consistency by assembling a test lab where hardware, software development and support solutions could be put through rigorous testing.

B.A., Psychology

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