Leading Platform Engineering transformation at Credit Acceptance

Director of Engineering working alongside an amazing community of engineers, leaders, architects and PMs, focused on the following:Cloud Engineering/Foundation: Cloud Engineering (Design, Build, Finance, Security and Ops) in AWS, GCP and AzureIntegrations Engineering: Platform Engineering focus on Kafka, APIs (Internal and External), ESB+MQ and Integration CatalogueDeveloper Platforms: Engineering team accountable for building and maintaining easy to consume DevOps CICD pipelines for Dev teams that are building MACH designs as well as monolithic apps. Self-serviceable via a single Developer Portal framework.SRE (Site Reliability Engineering): Focused on Metrics, Events, Logs, Traces and Alerting at Runtime. Also responsible for Production Engineering and Load Testing of our livesite.Network and Voice Engineering: Leading the Network and Voice Retail, DistCenters, Corporate and Hosted areas. Database Engineering: Accountable for central Database Engineering support across relational to non-relational databasesInfrastructure: Compute, Storage, Networking and Voice infrastructure for REI's 180 stores, 4 distribution centers, corporate offices, data centers and Cloud (AWS, GCP and Azure)

I work along-side an amazing team of talented engineers at REI that not only love the outdoors, but also thrive on building and delivering for our developer’s core platform needs.My role at REI is to lead the REI Core Platform Engineering team focused on the following areas:API Management• Leading an Enterprise API platform for external integrations using Apigee and Service Routing (Consul, Gloo and Envoy). Building out Service Mesh to extend our Internal Integration Platform and surfacing API and Kafka topics in a Dev portal for easy discovery. Application Release Orchestration \ Continuous Delivery• Focused on launching an ARO platform to fit a variety of CICD needs across the orgCloud Foundation Services• InfraSec Pipeline for AWS Cloud foundational needs across the REI org\accounts• Build+Deploy for CI only areas inclusive of Terraform build automation in AWS• Consulting Dev teams on Cloud engineering best practices• Lead Cloud\DevOps technical training to help advance technical depth across the orgCore Infrastructure Services• Data center systems design, automation and build inclusive of physical infrastructure, OS (Windows and Linux) and Virtualization (VMWare)• Hyper-converged solutions for our Retail systems infrastructureThe main goal of the Core Platform Engineering team is to unlock the potential of the application teams so they spend more time focusing on the business functionality, increasing velocity and reducing time to market for their respective domain(s). The Core Platform Engineering team requires both infrastructure and development skillsets, people who can understand solution architecture, pipeline automation and people that can build and run these platforms and services.

Established a DevSecOps practice for REI, centralizing AWS Cloud Security (and Ops) services to help Dev teams not have to focus on core Cloud security (WAF, IDS, End Point, Scanning, etc), IAM, Network and other foundational Cloud services. The work done in this program is expressed through a "infrastructure as code" pipeline (GIT+Terraform+Jenkins). In addition the team is focused on compliance as code with continuous audit against external facing endpoints, IAM posture, etc. Finally, the program I lead is also focused on Cloud training for all of REI to help train our app teams on how to build in AWS securely, leveraging our pipeline, as well as training in areas like Splunk, Containerization, etcAnother portion of my team is focused on Data Center modernization which includes automation of our compute delivery, container management / orchestration capabilities and elevation of data center real time perf through tools like grafana (for perf showback) and pagerduty (for monitoring aggregation). This team is heavily focused on InfraDev practices and finding new ways to use ansible and other tools to automate the data center management and maintenance areas.I am also focused on organizational change to shift silo'd engineers to more 'full stack systems engineers'. This means changing the traditional way of working and movement towards an understanding of network all the way up to our security edge, and everything in between. Also elevating the team to operate with DevOps practices (everything is code) and more collaboration tools like JIRA, Slack and Confluence. Investment and training is important here at REI as we want to have our engineers elevate to market relevant skills. Having a culture of continuous improvement and growth mindset is core to our engineering values

Engineering manager for Starbucks Digital and API Platform for the Mobile Order and Pay solution.*Migrating domains from on-prem to Azure PaaS and IaaS services*Leading Engineering team for support of distributed front end platforms to support our API environment. *Product owner in Agile environment leading SCRUM team for Platform delivery of on-prem and Azure / Cloud capabilities*Responsible for helping to define platform tactical and strategic roadmap for the domain

DevOps/Platform Manager of global Oracle DBA team with focus on EBS R12 uplift and support of 11g and 12c DB instance design, build and supportManager of the global Linux OS team responsible for Linux deployments and support, as well as automation through the use of PuppetLeader responsible for vendor and contracts relational to the team's functionsPrior manager roles in this function have included the management of the global Windows Server team where we successfully automated OS level provisioning from 5BD of manual package deployments down to 90 minutes of full automation through the use of Microsoft Orchestrator and SCCMAssisted in management of a $15M cost center

Manager responsible for global infrastructure currently managing a large senior engineering/operations team focused in the following areas:Server OS - (Windows, Unix, Linux, Oracle Exadata): Management of global fleet of approx 2500 hosts; over 80% virtualized. Physical Server Infrastructure - (Chassis/Blade & Stand-Alone Server Infrastructure): Management of global fleet of approx 25 enclosures in data centers and secondary facilitiesVirtualization - (VMWare, VDI): 80% Virtualized on Server Fleet and management of Virtual Desktop fleet using ESX and Citrix XenDesktop (approx. 2K)Identity and Access Management - (AD, FIM, PKI,ISA, UAG): Management of Global SysOps functions in this spaceMessaging and Collaboration - (Exchange, BPOS, Office 365): Management of Global SysOps functions for Retail and Corporate needsVendor Management of primary partners in spaceManagement of large global team including onshore and offshore staff with focus on meeting RTO and key business SLAs (notable success of ~330 days with no Sev 1/Sev A incidents across global environments)Ownership of a large budget for growth and sustainment project needs

• Moved by Starbucks to Seattle from SF Bay Area to take leadership role in global IT infrastructure organization. I have managed multiple Infrastructure Engineering teams in my current tenure at Starbucks; including:o Identity and Access Management (AD, FIM, ADFS)o Application Delivery and Virtualization (SCCM, Citrix)o Legacy Voice and VoIP (CCM and Unity)o Collaboration Tools (Exchange, Mobility, OCS and LiveMeeting)o General platform and security services (PKI, BPOS)• Led global Exchange upgrade from 2000 to 2007. • Led global Active Directory upgrade from 2003 to 2008. • Led global engineering and deployment of Laptops in every North American and UK company owned store. This included migrating to BPOS Exchange and Sharepoint.• Led global upgrade from a legacy PBX to Cisco Call Manager and Unity platform. • Responsible for alignment with Retail business on multiple platforms (both hosted by Starbucks and with alternate providers)• Established KPIs for reporting to IT and Business leadership on usage and uptime of service areas• Updated and kept current all core infrastructure services through sustainment activities• Team provided 3rd tier support on all managed infrastructure services within the team’s responsible area• Worked with architecture teams on strategy for all global platforms within my domain• Developed strong business relationships both inside and outside of IT

• Multiple leadership positions in the SBC (now ATT) Internet division. Leadership progression followed a fast-trak approach with rotations every 2 years with added scope of responsibilities• Managed West Coast Network Operations Center for ATT Internet. Managed team of 40 direct and in-direct reports• Leader for product integration and enhancements as part of the global ATT Internet MPLS offering. Product revenue stream totaling $100m annually. Manager of Engineering Implementation team responsible for support of global MPLS based services. Managed team of 40 direct and in-direct reports• Managed union/bargained staff under the CWA agreement for ATT Internet Services• Leader in the product development, engineering, support and implementation for Cloud based VoIP platform HIPCS. Target market – SMB North America; Led the on-site install of over 7K seats on hosted VoIP environment at Notre Dame: http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=21460• Led call center for North American managed internet services. Target market was medium to large businesses with management of end points ranging between IPSec VPN to private DSL networks. Managed team of 15 direct reports.• Previous roles include Sales Engineering for Medium to Large businesses in the SF Bay Area