For 8 Honeywell sites in Juarez and Chihuahua Mexico, perform the following duties:1. Managed 5 Honeywell IT full time employees and 16 IT contract employees in providing end user support and IT infrastructure support at 7 manufacturing sites and 1 engineering site in Mexico (5 in Juarez and 3 in Chihuahua) for approximately 4,000 computers2. Managed daily IT End User Support tier 1 meeting with IT site focal points to review Service Now tickets and report issues/escalations from each site. Weekly site metric review of % of IT Tickets Close on Time with goal of 93% between 2015 – 2017 using Remedy and goal of 95% in 2018 using Service Now. Team shared in best practices on processes and resolving issues.3. Worked with third level teams in resolving requests or escalating issues to reduce customer effort in obtaining IT support and restoring services/equipment4. Monthly site visits to 5 Juarez sites and bi-yearly site visits to 3 Chihuahua sites to meet with manufacturing site leaders to present their site information, current and future IT projects and perform Observational Voice of the Customer to listen to their feedback and review IT site requirements5. Implemented user training strategies for MS Office 365, MS One Drive and MS Teams including using MS apps for sharing and collaborating information on the Microsoft cloud6. Managed several IT Projects at different sites such as WLAN refresh and Lync Enterprise Voice at MX07 in 2018, WLAN refresh at MX31 in 2017 and file & application server refresh at MX0E

For Optoelectronica in Juarez MX, performed the following duties:1. Attended daily Tier 4 meeting with leaders/staff to report on IT projects/infrastructure and they reported any IT issues/escalations.2. Local desktop support for 800 computers.3. Managed indirectly the Systems Programmer and 3 Desktop Support Analysts.4. In 2015, managed WAN bandwidth increasing 20 MB to 40 MB by replacing Verizon with Telmex and saved $10,000/month. Completed XP remediation project of 130 PCs with 8 exceptions for production PCs.5. In 2014, managed the following IT Projects. Implemented S&C SAP phase 3 to complete the migration from Oracle ERP. Installed 27 wireless access points. Completed S&C MX07 IT Compliance procedures.6. In 2013, managed the following IT Projects. Adoption of MS Lync Messaging and assisted users on installing Plantronics headsets obtained from corporate saving the site $12,000. Started S&C IT Compliance procedures. Plant 1 expansion by installing 90 network drops and saved $31,000 using local cabling vendor.7. In 2012, managed the following IT Projects. Refreshed file server and new tape library. S&C SAP phase 2. 8. In 2011, managed the following IT Projects. For W2K remediation, all WIN 2000 servers and PC's were successfully remediated. Developed IT disaster recovery plan for WAN and server room blackout contingency. S&C SAP transition project phase 1.9. In 2010, managed the following IT Projects. Manufacturing transition projects River and Timber infrastructure and application support. W2K remediation by migrating web server to new WIN 2003 server.10. In 2009, managed the following IT projects. Manufacturing transition project Thunder infrastructure and application supported. Relocated all servers to plant 3 server room. Completed phase 2 of installing Avaya VoIP phone system and IP phones.11. In 2008, managed IT projects to consolidate MX22 into MX07 with building up infrastructure. Phase 1 of installing first part of Avaya VOIP phone system.

For Clarostat in Juarez Mexico, performed the following duties:1. Supervised programmer analyst, 2 PC specialists and network administrator. Weekly meetings with plant manager to keep track of assignments and projects.2. Assisted in migration from MFG/PRO ERP to Oracle ERP.3. Assisted in migration from Namex Mexican Payroll system on AS/400 to Tress system on Windows.4. Completed relocation of T1 communication lines from El Paso Rojas office to Durazno office.5. Domino administrator of e-mail server in Juarez and Lotus Fax server. Forwarded Notes mail to Exchange server via Notes Connector Service. Maintained Domino website and web databases when owned by Invensys Sensor Systems.

For Clarostat in Juarez Mexico, performed the following duties: 1. Create reports and update information using Progress on MFG/PRO ERP system. Implemented barcoding on pick list to verify information using Intermec RF terminals.2. Lotus Notes QSI QS/9000 system administrator. Upgraded from version 5.6 to 5.7 and then 5.8.3. Maintained and modified internal Customs importation/exportation programs using RPG IV. Developed programs to create exportation transmission file for Rudolph Miles. Developed programs to migrate Customs information to CAM system. Upgraded CAM system from version 4.1 to 5.0 and 5.0 to 5.1. Migrated CAM system from AS/400 to Windows platform

For Clarostat in El Paso Texas, performed the following duties:1. Assisted in upgrading MACPAC software package from version 7.1 to 8.0 and 8.0 to 10.1.2. Assisted in converting MACPAC item master, bill of material, routings, and costing information to MFG/PRO.3. Definity PBX, Intuity Audix voicemail, Merlin Magix PBX and Merlin Messaging voicemail administrator when El Paso office was open.4. Trained personnel on receiving/sending faxes from desktop using Wang imager and Lotus print to fax driver.5. Assisted IBM in migration of AS/400s from Model E45 to 500 and 300 to 510.6. Implemented TCPIP communications on the AS400s on the WAN.7. Assisted in the planning and installation of the WAN infrastructure in El Paso, Richardson, and Juarez. Assisted in the upgrading of the phone systems in El Paso and Juarez.8. Worked on various programming assignments for accounting, customer service, customs, engineering, human resources, manufacturing, marketing, purchasing, quality control, receiving, sales, and shipping departments.9. Backup person for the network administrator for 12 servers and 150 PCs in Juarez. Desktop support on various hardware and operating systems.

For Toshiba in El Paso Texas and Juarez Mexico, performed the following duties:1. Coordinated and assisted in converting from MAPICS MOD3 to MOD4.2. With RPG III and CL on AS/400, developed several systems. Forecasting system for purchasing. Within the inventory control system, developed the service orders system. Budget cost system for finance. QC system for real time information and consultation programs for QC and MFG.3. Maintained and developed Cobol programs for Mexican human resources and payroll system.4. Designed and developed initial phase of MAGIC system.5. Documented all programs for users and computer operations.6. Assisted in computer operations.

Performed the following duties:1. Maintained and modified Computer Associates PRMS and payroll software on System 38 utilizing RPG III, Cobol, and CL languages. Generated W2 forms and yearly payroll and tax information to Treasury Department.2. With RPG III and CL, developed executive information system and programs to download information and reports from the System 38 to the PC.3. Provided all aspects of project development such as proposal, analysis, application design, coding, testing, implementation, documentation, and training. Last project involved bar coding worth $60,000.4. Responsible for selection, installation, and maintenance of microcomputer equipment in the plant. Saved company $7,200 a year by assuming equipment maintenance.5. Responsible for all computer operations.

Performed the following duties:1. Converted Petro Lube from HP1000 to PC based system.2. Maintained and modified software for twenty-five Petro Centers nationwide using Fortran on a HP1000. Supported HP1000 systems 24 hours everyday.3. With RPG III and CL on System 38, developed inventory system to download information to the PC, and programs to upload and interface invoicing information to the billing files.4. On the PC, developed communication programs to update inventory and customer information and receive invoicing information.

Performed the following duties:1. Developed programs to upload student information from seventy campuses from a PC to the System 38 using PC SUPPORT/38.2. Developed Student Discipline System for data entry and reporting expulsions to the school board.3. Developed Federal Survey System to keep track of students who lived in federally public housing or whose parents were military.4. Developed programs to produce Fall Survey of Students in Membership report to be sent to the Texas Education Agency.5. Developed Limited English Proficiency (LEP) System, according to systems analyst’s specifications, to enter, report, and keep track of students in the program over several school years.6. Documented all programs for users and computer operations.