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Daniel B. Email & Phone Number
Visionary Leader | Driving Growth & Innovation | Empowering People & Performance
at
Valor Global
1 work email found
@valorglobal.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Visionary Leader | Driving Growth & Innovation | Empowering People & Performance
Location
Surprise, Arizona, United States
Company size
Who is Daniel B.? Overview
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Quick answer
Daniel B. is listed as Visionary Leader | Driving Growth & Innovation | Empowering People & Performance at Valor Global, a company with 1279 employees, based in Surprise, Arizona, United States. AeroLeads shows a work email signal at valorglobal.com and a matched LinkedIn profile for Daniel B..
Daniel B. previously worked as Vice President Operations at Valor Global and Vice President of Continuous Improvement at Valor Global. Daniel B. holds Bachelor Of Science (B.S.), Computer Information Systems from Viterbo University.
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Email format at Valor Global
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*@valorglobal.com
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Profile bio
About Daniel B.
A results-driven leader with a proven track record of driving operational excellence and strategic growth, I bring over 19 years of experience in the BPO and contact center industry, including 14 years with my current organization. My international tenure, with more than 7 years based in the Philippines, has equipped me with a deep understanding of diverse markets and the cultural adaptability needed to lead global teams effectively. Throughout my career, I’ve scaled operations, optimized processes, and consistently delivered measurable improvements in employee engagement, customer satisfaction, and revenue growth. My collaborative leadership style fosters a culture of excellence and accountability, aligning operational strategies with overall business objectives to drive sustained success. With a passion for AI and emerging technologies, I am poised to bring a fresh perspective and customer-centric approach to an organization ready to scale and innovate. I am committed to leveraging my global experience and strategic vision to deliver long-term value and operational excellence.
Listed skills include Management, Team Leadership, Call Centers, Performance Management, and 50 others.
Current workplace
Daniel B.'s current company
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Valor Global
12 roles
Daniel B. work experience
A career timeline built from the work history available for this profile.
Vice President Operations
Current
Mar 2024 - Present
Vice President Of Continuous Improvement
BPO executive specializing in international business and operations leadership with a proven track record in lean process enhancement and operational optimization. Spearheaded data-driven strategies at Valor Global, leading to measurable efficiency gains and elevated service delivery. Boasting 7+ years of leadership in the Philippines, I've cultivated.
Apr 2022 - Apr 2024
Director Global Operations
Directed multi-country BPO operations across the Philippines, Costa Rica, and the US. Skillfully balanced global strategies with local regulations and cultural adaptations. Led teams across sites with 2000+ FTE, driving profitability, optimizing client satisfaction, and setting performance benchmarks. Spearheaded international operations with an unmatched.
May 2020 - Nov 2022
Country Director - Philippines
Elevated Valor Global's Philippines operations to an enviable industry benchmark. Established strategic alliances, navigated complex regulatory landscapes, and realized unparalleled growth, becoming the gold standard in localized global operations.Steered Philippines' BPO operations, cultivating deep local partnerships and ensuring seamless integration.
Feb 2019 - Nov 2022
Site Director - Philippines
Pioneered operational strategies in Manila, transforming challenges into opportunities. Oversaw a massive expansion, driving both quantitative growth and qualitative excellence, setting new industry standards in BPO operations.
Mar 2014 - Dec 2019
Acquired By Valor Global
Tenure transferred from the acquired company (ACE) to Valor Global.
Mar 2011 - Mar 2014
Senior Call Center Manager - Philippines
Ace Global Contact Centers Inc.
Championed call center operations in a dynamic market, leading a team of supervisors to achieve operational excellence. Leveraged expertise to elevate service standards, monitor call quality, and drive continuous feedback. Played a pivotal role in enhancing performance metrics, setting the foundation for ACE's reputation as a leader in the BPO sector in.
Aug 2013 - Mar 2014
Call Center Operations Manager
Ace Global Contact Centers Inc.
Selected personally by the CEO for exceptional leadership prowess, I was entrusted with the pivotal responsibility of steering the call center operations in Phoenix. My demonstrable impact led to a strategic decision to relocate me to the Philippines, tasking me with leading and optimizing the site there. My role became instrumental in bridging the.
Mar 2012 - Aug 2013
Call Center Supervisor
Ace Global Contact Centers Inc.
Reimagined call center operations, prioritizing customer satisfaction alongside operational efficiency. Introduced cutting-edge performance metrics, making the team synonymous with excellence in the industry.
Mar 2011 - Mar 2012
Collections Team Leader
As an ACA Certified leader, I pioneered innovative strategies in the collections sector, notably leading teams that expertly navigated the complexities of debt nearing its statute of limitations. By blending ethical practices with results-driven tactics, we successfully recovered outstanding amounts, bolstering IC System's reputation and financial health.
May 2007 - Feb 2009
Dsl Technical Support / Customer Care Tier Iii Escalations Team Leader
Led the technical support vanguard, turning escalated challenges into customer loyalty opportunities. Instilled a philosophy of continuous learning and adaptive problem-solving, driving unparalleled customer satisfaction rates.
Jun 2005 - Sep 2006
1 education record
Daniel B. education
-
Viterbo University
FAQ
Frequently asked questions about Daniel B.
Quick answers generated from the profile data available on this page.
What company does Daniel B. work for?
Daniel B. works for Valor Global.
What is Daniel B.'s role at Valor Global?
Daniel B. is listed as Visionary Leader | Driving Growth & Innovation | Empowering People & Performance at Valor Global.
What is Daniel B.'s email address?
AeroLeads has found 1 work email signal at @valorglobal.com for Daniel B. at Valor Global.
Where is Daniel B. based?
Daniel B. is based in Surprise, Arizona, United States while working with Valor Global.
What companies has Daniel B. worked for?
Daniel B. has worked for Valor Global, Ace Global Contact Centers Inc., Ic System, and Centurytel.
How can I contact Daniel B.?
You can use AeroLeads to view verified contact signals for Daniel B. at Valor Global, including work email, phone, and LinkedIn data when available.
What schools did Daniel B. attend?
Daniel B. holds Bachelor Of Science (B.S.), Computer Information Systems from Viterbo University.
What skills is Daniel B. known for?
Daniel B. is listed with skills including Management, Team Leadership, Call Centers, Performance Management, Team Management, Customer Service, Customer Satisfaction, and Bpo.
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