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Revenue Operations leader with 15+ years of customer lifecycle experience driving digital transformation to achieve revenue acceleration. Delivering comprehensive business strategies and realizing their goals through optimized policy, integrated process and scalable technologies. Proven experience synchronizing sales, marketing, and customer success to achieve a seamless, customer-centric motion. Skilled at building, coaching and leading high impact teams in high velocity organizations. Driven dramatic reductions in employee turnover through clarity, structure, alignment, measurement and engagement.Can add value by:- Structuring sales-related data to surface critical insights- Streamlining sales structures and processes, delivering 40% annual revenue increases- Optimizing key processes - forecasting, territory design, lead management, sales pipeline, annual planning - to increase sales productivity- Transforming revenue processes and systems to increase deal velocity and optimize cost structure- Scaling organizations through hyper-growth, acquisitions and IPOACCOMPLISHMENTS- Led Bazaarvoice (NASDAQ BV) business systems and sales operations immediately after IPO, driving global growth and launching new products to accelerate revenue growth- Scaled the Procore (NYSE: PCOR) revenue operations department from late-stage startup through IPO, driving a culture of metrics, measurement and accountability- Consolidated operations functions at CircleCI to position the organization for hyper-growth and subsequent IPOCORE COMPETENCIES- Business Intelligence- Data Analysis- KPI Development- Lead Scoring & Management- Process Optimization- Program Management- Project Management - Salesforce.com CRM- Sales Enablement- Sales Forecasting- Partnership & CollaborationContact me at davidbrucegriffiths@gmail.com or (805) 801-7577
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MemberRevops ChatSanta Barbara, Ca, Us -
Head Of Revenue OperationsCoder Nov 2023 - PresentAustin, Texas, UsEstablished the Revenue Operations function to enable rapid revenue scaling:• Introduced processes and metrics to govern lead lifecycle, forecasting and pipeline management• Configured, integrated and maintained the revenue stack: Salesforce, Outreach, Gong, ZoomInfo, Sales Navigator, InsightSquared, ZenDesk, Gong and Crossbeam• Established and operated the Deal Desk function• Published KPI and operational dashboards• Developed variable compensation plans• Implemented CPQ -
Revenue Operations ConsultantSelf-Employed Jan 2022 - Oct 2023Assisted emerging and established organizations to scale operations, accelerate revenue, optimize processes, streamline tech stacks and supercharge data insights.
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Vice President Of Business OperationsCircleci May 2022 - Dec 2022San Francisco, California, UsRecruited to consolidate Sales, Customer Success, Marketing and Finance operations, while maturing the Deal Desk and Commissions teams. Established the internal processes, KPIs, strategy and system roadmaps to scale from ~$100MM ARR and introduce an Enterprise sales motion. • Developed the operational KPIs and reporting to fully align operations with the supported business functions, driving higher sales representative productivity and increasing Net ARR. • Reengineered the sales process through policy simplification, process-technology alignment and Salesforce CPQ implementation, resulting in ~40% increased sales productivity and ~10% deal velocity acceleration.• Established a new sales forecast process, reducing cycle time by 90% and improving forecast accuracy Q over Q. -
Senior Director Of Revenue OperationsProcore Technologies Nov 2018 - Mar 2022Carpinteria, Ca, UsHired to establish and lead the Revenue Operations function during Procore’s hyper-growth, and journey to/through IPO. Introduced and scaled key sales, customer success, and marketing processes to drive revenue from ~$250MM ARR to ~$600MM ARR. Optimized, integrated, and supplemented the revenue tech stack to increase rep productivity and optimize the customer experience. Introduced rigor and discipline to data entry and analytical insights, continuously increasing data quality and boosting business intelligence.• Evolved the team from 15 to 115 during re-organizations, consolidation, M&A and organic growth.• Managed, optimized and measured performance of key revenue business processes, including forecasting, annual planning, territory management, workforce planning, capacity planning and lead management. • Directed the revenue technical budget, led the organizational planning and hiring efforts, monitored industry trends, built and nurtured strategic partnerships.• Optimized the customer support model by introducing support tiers, segment-specific SLAs, and self-service features that increased CSAT scores and reduced cost structure by 40-50%.• Replaced the legacy CPQ platform with Salesforce CPQ, implemented segmentation to enable differentiated selling motions, and automation to jump-start a PLG sales motion.• Improved SMB productivity by 20%. • Implemented a PSA platform to drive growth of the Professional Services business.• Increased revenue by 40% YoY. -
Senior Director Of Business Systems & Sales OperationsBazaarvoice Aug 2014 - Oct 2018Austin, Texas, UsFormalized the Business Systems and Sales Operations teams post-IPO through a major divestiture and successful private equity buyout. Responsible for directly supporting the CRO and stakeholders throughout sales, customer success, and finance while driving process improvement, technical evolution and data insights. Additionally responsible for implementing and managing ITGC and SOX controls.• Reengineered the lead management processes for Marketing and Sales, driving deeper collaboration, alignment, and empathy across the teams, increasing Lead Velocity for marketing by ~40% and Sales by ~15% within the first 90 days. • Implemented an integrated platform to automate Revenue Recognition, decreasing the month-end close process by 20% and reducing the cost structure.• Implemented a self-service customer community portal, consolidating organizational content, providing omni-channel guided support and enabling real-time content publication, resulting in a 10% reduction in customer success case resolution time and 45% support cost reduction.• Successfully obtained SOX audit signoff with no material weaknesses within six months of implementing a comprehensive compliance process across the entire enterprise tech stack, addressing segregation of duties, and instituting a CAB in partnership with stakeholder departments. -
Vice President Of Business TransformationCopperlantern Jul 2008 - Jul 2014Led professional services for a boutique management consulting firm, specializing in M&A, IPO and divestitures - Optimized front and back-end business processes, leveraging proven industry best practices and backed by integrated technological solutions, such as Oracle Financials, Hyperion and Salesforce.com, for private and Fortune 1000 customers. - Gained deep exposure while developing expertise on mergers, acquisitions, divestitures and IPOs while leading strategic client projects, including the implementation of global shared service center and financial platform consolidation for a major airline merger.
David Griffiths Skills
David Griffiths Education Details
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The University Of Texas At AustinMaster Of Business Administration - Mba -
Loughborough UniversityComputer Science
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Texas Mccombs School Of BusinessBusiness Administration And Management
Frequently Asked Questions about David Griffiths
What company does David Griffiths work for?
David Griffiths works for Revops Chat
What is David Griffiths's role at the current company?
David Griffiths's current role is Member.
What is David Griffiths's email address?
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What is David Griffiths's direct phone number?
David Griffiths's direct phone number is +130577*****
What schools did David Griffiths attend?
David Griffiths attended The University Of Texas At Austin, Loughborough University, Texas Mccombs School Of Business.
What skills is David Griffiths known for?
David Griffiths has skills like Erp, It Strategy, Business Process Improvement, Integration, Project Management, Program Management, Leadership, Crm, Vendor Management, Business Intelligence, Solution Architecture, Oracle E Business Suite.
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