Dave Groves Email & Phone Number
@mitchell.com
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Who is Dave Groves? Overview
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Dave Groves is listed as Retired at Enlyte, a with 4758 employees, based in San Diego, California, United States. AeroLeads shows a work email signal at mitchell.com and a matched LinkedIn profile for Dave Groves.
Dave Groves previously worked as Information Technology Senior Project Manager at Enlyte and Senior Project Manager at Bd. Dave Groves holds Bachelor Of Science (Bs), Marketing from Miami University.
Email format at Enlyte
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AeroLeads found 1 current-domain work email signal for Dave Groves. Compare company email patterns before reaching out.
About Dave Groves
Dave Groves is a Retired at Enlyte. He possess expertise in cross functional team leadership, process improvement, leadership, program management, management and 10 more skills. Colleagues describe him as "As a Sr. PM, Dave was very organized and detail oriented. Dave was one of the few people on our team that could be trusted to deliver customer-facing technologies. Dave has a poise that cannot be taught and would be a valuable addition to any team that is in need of a well-seasoned and trustworthy PM." and "I worked with Dave for 8 years. Dave was a valuable resource in bridging the gap between the business and IT. He had a great understanding of the business needs and was able to translate them into technical deliverables for numerous projects. As we continued working together, Dave took on many integration projects, understood not only the technology, but how to specialize and design the solution for the demands of the business. His ability to grasp the technology and apply it to the needs of the business is second to none. "
Listed skills include Cross Functional Team Leadership, Process Improvement, Leadership, Program Management, and 11 others.
Dave Groves's current company
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Dave Groves work experience
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Senior Project Manager
Led multiple business software application implementations and process transformation projects improving various customer service functional areas including: Technical Support Center, Learning Services, Depot Repair, and Field Service Technician organizations.• Salesforce CRM implementation seamlessly transitioning Technical Support Center from SAP CRM to Salesforce Service Cloud• Genesys phone integration with Salesforce, including screen pop with case, account and product information collected from the IVR• Learning Management System implementation; allowing more than 100K customers to self-register for web-based and instructor-led training• In-house developed application allowing customers to create Depot Repair requests; automatically creating the RMA in SAP without the need to call Customer Order Management• Technical Lead for Oracle Field Service Cloud implementation; automating assignment of work orders based on schedules, location and worker resource rules• Customer Self-Service website design and implementation; increased cases created online to 25%• Primary contributor in projects; responsible for conducting design workshops, defining business requirements, approving solution design, monitoring software development, creating test scripts, validation QA and trace-ability, internal and external communications, training documents, release management and implementation, ongoing system fixes and enhancements• Initiated projects beginning with vendor evaluation and selection, Master Service Agreements, SOW contracts, and Business Case justification
Business Systems Manager
Led a team of nine business analysts managing various business systems used by the Global Customer Support organization. • Served as the business Project Manager for multiple software implementations and upgrades leading a team tasked with identifying requirements, writing test scripts and executing validation testing. Implemented continuous improvement enhancements and ongoing system maintenance• Supported SAP CRM and the online Customer Self Service applications used by internal and external customers• Implemented and supported Genesys phone system, including IVR, CTI, skills-based routing, Callback, real-time and historical reporting, WFM and payroll feed to ADP• Oversaw internal Global Customer Support Portal, using SharePoint technology to improve communications amongst the large organization
Project Manager Technical Support
Technical Support Manager
Dave Groves education
Bachelor Of Science (Bs), Marketing
Master Of Business Administration (Mba), Healthcare Marketing And Administration
Frequently asked questions about Dave Groves
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What company does Dave Groves work for?
Dave Groves works for Enlyte.
What is Dave Groves's role at Enlyte?
Dave Groves is listed as Retired at Enlyte.
What is Dave Groves's email address?
AeroLeads has found 1 work email signal at @mitchell.com for Dave Groves at Enlyte.
Where is Dave Groves based?
Dave Groves is based in San Diego, California, United States while working with Enlyte.
What companies has Dave Groves worked for?
Dave Groves has worked for Enlyte and Bd.
How can I contact Dave Groves?
You can use AeroLeads to view verified contact signals for Dave Groves at Enlyte, including work email, phone, and LinkedIn data when available.
What schools did Dave Groves attend?
Dave Groves holds Bachelor Of Science (Bs), Marketing from Miami University.
What skills is Dave Groves known for?
Dave Groves is listed with skills including Cross Functional Team Leadership, Process Improvement, Leadership, Program Management, Management, Healthcare, Quality Assurance, and Project Management.
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