Proficient in Tracker software for scheduling and record management.Strong background in customer service and patient communication.Knowledge of dental insurance verification and claims processing.Adaptable, with a proactive approach to problem-solving and multitasking.

• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations• Interview patients to obtain case histories• Assisting patients to fill out information forms• Communicate with medical insurance providers to determine if patients are required to make co-payments.• Well maintained patient portals with their radiographs• Help within clinic work area with the radiographs

• Performing general office duties, such as answer telephones, photocopy and file documents appropriately• Open, distribute, and coordinate the flow of information from incoming normal and electronic mail• Update patient records and document all recent treatments and procedures• Verify methods of payment and collect payments as needed• Ensured positive patient experience

• Supervised Revaluated patient’s radiographic diagnosis, to restrict any mis readings• Established a professional decorum through an ethical approach• Well known to the medical terminology related to oral hygiene, extraction procedures, caries treatments and esthetics• Examined the daily working schedule, management of appointments according to patient’s concern, Punctual approach towards patient• Being responsible for ensuring the day is occupied with few gaps and optimizing the appointment schedule.• Drafted meeting agendas, take minutes, record them, and distribute them• Oversaw the preparation of reports and payroll administration• Collaborated with the clinic manager and the program director to facilitate the creation of new programsand the enhancement of existing ones• Monitored the Dental Clinic's operations to ensure their smooth and effective operation, and as necessary,modified the dentist and hygienist schedules to ensure full clinic use• Responsible for end of day clinic operations and procedures which may be variable depending on clinical activities• Performed other position related duties/responsibilities as required