I build small business websites. Flash Marketing Solutions is a boutique web design agency. I offer fully managed WordPress hosting services.

Responsibilities- Clearly defining and prioritizing deliverables at the onset of a project, and creating project timelines based on key deliverable due dates- Serving as a key point of contact for all clients, ensuring their experience is exceptional- Supporting partners in monitoring project budgets, risks, and scope overages. You will help identify potential problem areas and proactively identify solutions, escalating to management when appropriate - Leading and attending meetings, and ensuring effective and timely communication of key deliverables- Conduct daily stand-ups to facilitate successful completion of deliverables, on schedule - Communicate closely and effectively with multiple remote teammates, using digital tools and in-person meetings whenever possible

• QA team manager who developed QA team standards and best practices reducing overall number of system defects• Managed several customer facing & internal projects, SMS school attendance platforms, remote COVID testing services,patient registration experience, insurance credentialing, Slack optimization

• Increased web department profit margin by 48%• Managed QA testing and customer support across suite of different product offerings• Collaborated with engineers and designers to improve software UX

• Developing test plans and verifying expected behaviors for new features in development.• Creating higher QA standards that reduce the number of defects, speed up development, and help launch higher quality software products.

Web Support:•Provide support for all clients that need assistance with their online store or website•Assist clients that request technical support for their web storeResolve problems associated with a client’s web store•Respond to client needs in a timely and professional mannerQuality Assurance:* Review business requirements and specifications for consistency in quality standards and preparation for testing.* Write and maintain detailed test plans, test cases, and test scripts.* Record and track issues/defects; follow-through with fix resolution and validation.

Responsible for all areas relating to financial reporting.

Web Support:•Provide support for all clients that need assistance with their online store or website•Assist clients that request technical support for their web storeResolve problems associated with a client’s web store•Respond to client needs in a timely and professional mannerQuality Assurance:* Review business requirements and specifications for consistency in quality standards and preparation for testing.* Write and maintain detailed test plans, test cases, and test scripts.* Record and track issues/defects; follow-through with fix resolution and validation.

*Database reporting and analytics in CRM*Maintain email marketing automation integration with CRM system.*Assisting in marketing operations.

Data analyst intern conducting lead generation and market research programs.

Responsible for providing accounting and clerical support.Maintaining accounting document files, accounts payable, and accounts receivable.