• Manage electrical, mechanical, construction, plumbing, and IT services, ensuring client satisfaction.• Design and install systems to enhance performance and reliability.• Research and implement solutions for better operational performance.• Oversee projects from start to finish, delivering on time and within budget.• Implemented strategic upgrades, boosting system uptime and client productivity.

• Resolve electrical, mechanical, and operational issues, ensuring quality and reducing downtime• Interpret blueprints and diagrams for accurate diagnosis, maintenance, and repair• Perform regular inspections and maintenance tasks on machinery, enhancing reliability• Respond promptly to equipment malfunctions and breakdowns, minimizing production delays• Developed and executed repair strategies, significantly cutting repair costs and downtime

• Provided end-user support, improving IT service satisfaction for staff, faculty, and students.• Conducted training sessions to efficiently meet IT needs, benefiting users and the public.• Collaborated with vendors to improve system performance and ensure regulatory compliance.• Maintained IT asset inventory, ensuring accurate tracking and availability.• Spearheaded IT initiatives, driving technological advancements and fostering a culture of innovation.• Analyzed system metrics, identifying and resolving critical issues to optimize reliability and speed.

• Supported global administrators in system admin tasks, ensuring high availability and performance.• Diagnosed complex issues, provided root cause analysis, and recommended actionable plans.• Provided software, OS, and hardware support, maintaining strong SLA and KPI awareness.• Handled escalation processes and communicated effectively with stakeholders.• Cross-trained engineers in key focus areas, enhancing team capabilities.• Developed disaster recovery plans, reducing downtime and improving business continuity.

• Delivered remote and onsite OS/hardware support, resolving issues within SLA metrics, boosting efficiency.• Maintained detailed documentation, consistently meeting SLA metrics, enhancing operational efficiency.• Enhanced client satisfaction and retention through strong customer service skills.• Collaborated with software and deployment teams for effective client support and solution delivery.• Spearheaded system upgrades demonstrating strong problem-solving and technical acumen.• Conducted root cause analysis on hardware failures, recommended corrective measures.

• Supervised 14-person seafood team, ensuring compliance and fostering collaboration.• Introduced training programs, boosting employee performance and reducing complaints.• Kept accurate inventory records, meeting all regulatory standards.

• Installed and maintained communication systems, ensuring operational efficiency and reliability.• Performed preventative maintenance, significantly enhancing system performance.• Collaborated with team to troubleshoot and resolve complex electrical issues, minimizing downtime.• Applied mechanical, electrical, and electronic skills to effectively address diverse technical challenges.