Dean K. Email & Phone Number

Saranac Lake, New York, US

• Manage electrical, mechanical, construction, plumbing, and IT services, ensuring client satisfaction.
• Design and install systems to enhance performance and reliability.
• Research and implement solutions for better operational performance.
• Oversee projects from start to finish, delivering on time and within budget.
• Implemented strategic upgrades, boosting system uptime and client productivity.

Atlanta, GA, US

• Resolve electrical, mechanical, and operational issues, ensuring quality and reducing downtime
• Interpret blueprints and diagrams for accurate diagnosis, maintenance, and repair
• Perform regular inspections and maintenance tasks on machinery, enhancing reliability
• Respond promptly to equipment malfunctions and breakdowns, minimizing production delays
• Developed and executed repair strategies, significantly cutting repair costs and downtime

Saranac Lake, New York, US

• Provided end-user support, improving IT service satisfaction for staff, faculty, and students.
• Conducted training sessions to efficiently meet IT needs, benefiting users and the public.
• Collaborated with vendors to improve system performance and ensure regulatory compliance.
• Maintained IT asset inventory, ensuring accurate tracking and availability.
• Spearheaded IT initiatives, driving technological advancements and fostering a culture of innovation.
• Analyzed system metrics, identifying and resolving critical issues to optimize reliability and speed.

Houston, Texas, US

• Supported global administrators in system admin tasks, ensuring high availability and performance.
• Diagnosed complex issues, provided root cause analysis, and recommended actionable plans.
• Provided software, OS, and hardware support, maintaining strong SLA and KPI awareness.
• Handled escalation processes and communicated effectively with stakeholders.
• Cross-trained engineers in key focus areas, enhancing team capabilities.
• Developed disaster recovery plans, reducing downtime and improving business continuity.

• Delivered remote and onsite OS/hardware support, resolving issues within SLA metrics, boosting efficiency.
• Maintained detailed documentation, consistently meeting SLA metrics, enhancing operational efficiency.
• Enhanced client satisfaction and retention through strong customer service skills.
• Collaborated with software and deployment teams for effective client support and solution delivery.
• Spearheaded system upgrades demonstrating strong problem-solving and technical acumen.
• Conducted root cause analysis on hardware failures, recommended corrective measures.

• Supervised 14-person seafood team, ensuring compliance and fostering collaboration.
• Introduced training programs, boosting employee performance and reducing complaints.
• Kept accurate inventory records, meeting all regulatory standards.

Washington, DC, US

• Installed and maintained communication systems, ensuring operational efficiency and reliability.
• Performed preventative maintenance, significantly enhancing system performance.
• Collaborated with team to troubleshoot and resolve complex electrical issues, minimizing downtime.
• Applied mechanical, electrical, and electronic skills to effectively address diverse technical challenges.