Dexter Blanco Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, California, United States

• Conduct comprehensive market research to identify industry trends and customer needs, shaping digital marketing strategies and SMB IT solutions.• Develop and manage WHM/cPanel and WordPress-based websites for small and local businesses, ensuring uptime, security, and performance.• Lead SEO-driven projects, optimizing web design, performance tuning, and technical SEO, resulting in improved search engine rankings, increased lead generation, and higher conversion rates for over a dozen clients.• Integrated payment processing systems and CRM solutions, including GoHighLevel and API integrations, into websites to streamline customer transactions and optimize online business workflows. This approach enhanced data synchronization and user experience across digital touchpoints.• Managed the life-cycle of custom web services, public DNS, PKI, APIs, systems integrations, and vendor relations. • Enhance email deliverability and security by configuring DKIM, SPF, and DMARC.• Size, implement, and administer backups for client cloud infrastructure and DR solutions for BC.• Manage and execute system updates, including software installations and patches, maintaining compliance, security, and functionality for client web servers.• Engineer and administer computing environment used to collaborate with team members and members of our community to gain experience with systems configurations and troubleshooting, enabling members to develop skills in systems infrastructure engineering & administration with guidance.• Recruit, train, and mentor technical and non-technical team members, ensuring the growth of junior team members in areas of marketing, sales, business ops, IT ops, and more. • Provide hands-on mentorship to aspiring IT professionals through micro-internships, helping them gain relevant industry experience to assist in transitioning into FTE roles.

San Diego, California, United States

• Administered 90+ ESXi hosts and 1000+ virtual machines in a hyper-converged infrastructure and co-location environment. Ensuring high availability and scalability, optimizing resources, balancing workloads, and maintaining overall system uptime.• Configured, managed, & provided life-cycle support for VMware software stack; vSphere, vRA, vROPS, ESXi, NSX.• Performed production application and infrastructure deployments supporting various enterprise systems and applications.• Analyzed and optimized virtualization host storage controller deployments (CVM’s) to cluster specific workloads, such as application, VDI, and DB's.• Prepared and executed disaster recovery tasks for various systems infrastructure technology. • Supported the deployment and implementation of a SaaS-based file-sharing application with mail integrations using Azure APIs and directory services, simplifying collaboration with external partners. Estimated to save the org 1 million dollars annually in operational costs across all business units utilizing the system.• Provided Tier 2 support for on-prem, Azure AD, and Office 365. Supported MS email and calendar cloud service adoption, leveraging PowerShell to streamline administrative tasks like mailbox configurations and permissions management.• Integrated systems for new multi-factor authentication solutions with current directory services and identity providers, facilitating the migration to software tokens for an enhanced security posture.• Built out new Windows, Linux, virtual appliances, virtual hosts, SME VM templates.• Supported the deployment and implementation to transition from one antivirus solution to another across diverse operating system environments, utilizing automation tools for seamless deployments.• Worked closely with application teams to monitor, identify, and optimize application and system performance to meet business needs. • Researched, tested, & deployed AWS computing and storage technologies.

San Diego, California, United States

• Provided tier 1 technical support for a large-scale computing environment with over 900+ users.• Supported internal users with software and hardware issues, maintaining a high SLA adherence rate on service tickets.• Created scripts to automate operating system and directory service administration tasks.• Managed end-user AD, file system, and various departmental and enterprise application access and permissions. Managed software developer version control repository access.• Leveraged knowledge of job scheduling, XML, and SQL database systems to support production policy interface tasks.• Collaborated with various IT teams with end-user project planning by providing system insights and coordinating necessary resources for project execution.• Developed troubleshooting and process-based documentation to streamline internal tasks and procedures.• Collaborated with infrastructure and application teams to identify and resolve technical issues, ensuring minimal disruption to business operations.• Assisted and provided end-user support for the deployment of a new SSO identity services platform with directory services integrations.• Provided end-user support for various departmental and enterprise applications, troubleshooting and resolving technical issues.• Provided end-user support for IP phone systems.

Greater San Diego Area

• Deployed Windows 10 images using Microsoft Deployment Tools (MDT) and executed data transfers for new workstation setups.• Installed MDF/IDF racks, cabinets, network, and server hardware infrastructure for new office sites, working with administrators and engineers to ensure successful deployments.• Provided technical support for desktop and server hardware, conference room audio/visual systems, and network cabling infrastructure.• Installed pfSense Firewalls, Dell Sonicwalls, Cisco switches, Ruckus APs, IP cameras, and NVRs.• Provided technical support for desktop and server hardware, conference room audio/visual systems, and network cabling infrastructure.• Created simple PowerShell and Batch scripts to automate routine tasks.• Supported end users with Microsoft applications, including Outlook, Excel, Word, Visio, PowerPoint, and OneNote, troubleshooting and resolving technical issues.• Was a team member and led complete low-voltage cabling projects for clients for new office deployments.• Diagnosed and resolved software, hardware, A/V, and network cabling issues.

San Diego Metropolitan Area

• Installed, terminated, and tested low voltage cables, including coax, CAT5e & CAT6, and installed fiber optic cables.• Utilized various tools and equipment, such as cable testers, punch-down tools, and crimpers, to perform accurate and efficient installations.• Conducted troubleshooting and maintenance on existing cable systems.• Documented work performed, including cable routes, test results, and equipment inventories, to maintain accurate documentation for the network and IT team's future reference.