Junior Support Analyst
CurrentAs a Junior Support Analyst at NIS - Nordic Insurance Software, I provide technical support and solutions to clients while assisting in the maintenance and optimization of IT systems. My key responsibilities include:. Managing and resolving service requests through Jira Service Desk, ensuring quick turnaround and high client satisfaction.. Utilizing Microsoft Azure and Intune for user management, device provisioning, and security monitoring.. Assisting with Office 365 Administration, including user accounts, email configurations, and software support.. Collaborating with cross-functional teams to identify and address system issues, improving operational efficiency.This role allows me to enhance my skills in IT infrastructure, troubleshooting, and client relations while contributing to the delivery of seamless software solutions.