Dimitri Blondeel Email & Phone Number

Bellevue, Washington, Us

As a senior executive at Acumatica, I lead product support and professional services across Asia, Europe, Canada, and the US, focusing on integrating our indirect partner model with direct client interactions. I drive strategic partnerships, foster internal collaboration, and empower teams to innovate, aiming to strengthen Acumatica's position in customer service and innovative solutions.

Blue Bell, Pennsylvania, Us

Following Unify Square's acquisition by Unisys, I took the lead in the Experience Management Office, focusing on customer success for Unisys' Digital Workspace Solutions clients. Leading a global team of former Unify Square and Unisys DWS professionals, my main priorities include maintaining high levels of customer satisfaction and reducing service desk tickets to ensure the best possible experience for our clients.

Blue Bell, Pennsylvania, Us

As a key member of Unify Square's leadership team, I lead the global PowerSuite Cloud Managed Services business, focusing on proactive end-user care as the future of IT Managed Services. Overseeing our worldwide NOCs and associated teams in India and Lithuania, along with service delivery professionals across the globe, I am committed to delivering exceptional value and customer experiences through cutting-edge managed services solutions.

Redmond, Washington, Us

As a Partner Technology Solutions Specialist, I assist Microsoft and its customers with presales and strategy support for Lync, while being employed by Unify Square. My role involves collaborating closely with clients to understand their needs and recommend tailored Lync solutions that align with their strategic objectives and drive customer success.

Düsseldorf, Nordrhein-Westfalen, De

As the Global Practice Lead for Microsoft Solutions, I set up and manage the Microsoft Unified Communications practice for the pan-European Systems Integrator Damovo. With 28 Office Communications Server 2007 lighthouse projects, Damovo has grown from scratch to the worldwide top 10 of Microsoft Unified Communications Systems Integrators in just one calendar year. We became a Platinum sponsor for the Office Communications Server 2007 R2 launch in 2009, reflecting our commitment to delivering cutting-edge Microsoft solutions.

Brussels, Be

Led and managed three Tier 3 teams at ING South West Europe, responsible for Windows infrastructure, Exchange servers, and anti-virus systems. Ensured customer satisfaction and retention through proactive strategies, prompt issue resolution, and effective communication. Optimized team efficiency by monitoring performance metrics and implementing improvements. Fostered strong stakeholder relationships.

Antwerp, Be

Started as a Technical Trainer, progressively expanding expertise to specialize in Microsoft technologies including Active Directory, Windows, and Exchange through diligent self-study. Applied knowledge to troubleshoot and resolve issues for small and medium businesses while providing on-site support. Continued professional growth through self-directed learning initiatives.