Managing a portfolio of clients, ensuring timely and successful delivery of solutions to meet client requirements. Focused on fostering long-term client relationships, facilitating smooth communication, and overseeing project coordination to drive client satisfaction and loyalty.

Identifying and developing strategic relationships enabling OOBIT to deploy capabilities in Cybersecurity, Governance, Risk & Compliance (GRC), and Architecture. Driving partnerships with key stakeholders and formalising agreements. Leveraging expertise in stakeholder management to contribute to OOBIT’s growth and success.

Led architectural interventions, new build, and temporary event projects for private and government clients in Australia and abroad with budgets up to $2.5 million; overseeing end to end project life cycle, negotiating contracts, developing and managing budgets & schedules, and owning client relationships.• Overhauled standard project budget templates to meet the needs of PMs & Production teams, achieving a five-fold improvement in budget visibility & oversight within two months.• Collaborated on the introduction of a Project Management Framework, educating the business on the value of PMs, and resolving confusion around ownership of project finances and planning.• Implemented a new CRM to replace older non-integrated management and planning tools, neutralising chronic cost over-runs resulting from asset & resource booking conflicts.• Led a safety audit of company works on Auckland Harbour Bridge, and a comprehensive update of WHS documents and staff training, improving safety rating with authorities by 20% points.• Achieved public visibility of First Nations stories through advocating for and leading collaborations with local First Nations representatives on Government public works projects.

Led a public-facing team of 40-50 casual & part time staff delivering concerts and events for up to 1000 visitors in our spaces across a busy yearly program.• Updated casual rostering from paper to online tools, enabling real time updates & allowing greater responsiveness in a dynamic environment.• Migrated staff records to a digital platform, improving accuracy and privacy, and enabling comprehensive staff performance tracking by higher management.• Revised & simplified Front of House policy & procedure, resulting in improved understanding and alignment of roles among a highly diverse staff. • Developed new communications and reporting templates, simplifying start of shift & end of day practices and saving several hours of casual staff time per week.• Spearheaded an update of venue signage, creating a library of standard messaging, improving consistency for visitors, and saving time for staff.

Places By was established by two independent first-time business owners with a vision but no experience, seeking to create places for people to gather, celebrate, and connect in the years after COVID-19 shut down Melbourne. I was approached by the primary investor to consult on, and then lead the establishment and set-up of their first venue, with confidence inspired by my track record of bringing venues to life with Axil Coffee Roasters, and my extensive history leading customer-facing operations teams in hospitality and events.• Contributed to the revival of a local neighbourhood through acquiring and re-launching an abandoned small bar and introducing a fresh business identity.• Led the team to generate over $400,000 turnover and reach operating break-even in six months through developing standards, assigning targets, and working side by side with staff in store.• Implemented a reservations tool with integrations with point of sale, social media and web search, creating a comprehensive CRM system for use in direct marketing, and service tailoring.• Oversaw early re-branding and an overhaul of existing service offering, creating a lean business model with lower overheads suited to an ownership team with experience in casual service.• Ensured stability and growth for the business and ongoing ownership team after the end of my tenure through developing a team and recruiting an experienced hospitality Manager.

Directed client-side venue development projects with budgets up to $1.5 million; overseeing end to end project lifecycle, negotiating contracts, developing and managing budgets & schedules, and steering construction tendering and contract administration.• Introduced a Project Management Information System to efficiently manage an unprecedented project load, ensuring clear ownership and visibilty of progress to Company directors.• Doubled local brand presence through completing ten new builds on schedule within contract period, simultaneously positioning the brand for a swift post-COVID bounceback.• Exceeded role expectations by taking ownership of maintenance and improvement projects for operational stores, supporting overloaded Operations leadership and providing extra capacity.• Ensured ongoing business viability through proactively steering rent negotiations with landlords during extensive public health shut-down periods.• Migrated Personnel & Payroll to a new ERP platform and integrated rostering tool, saving hours of weekly processing across all subsidiaries, and improving staff compliance.

Collaborated with two Creative Directors on the design, development, construction documentation, and contract administration of architectural fit-out projects for high profile retail clients across Australia, with budgets up to $3 million.• Updated company design templates and drawing blocks, resolving existing inconsistenciesbetween individuals, improving efficiency in collaborative work.• Took on the role of mentor to junior colleagues, providing guidance, sharing resources andknowledge, and aiding competency and capacity through inclusion.• Contributed to positive team culture and collegiate relationships through organising team-buildingexercises, team lunches, and exhibition visits.• Fostered a culture of learning and knowledge sharing, and enabled continuing professionaldevelopment through organising regular workshops with suppliers and manufacturers.

Architect Hewson is a small practice with a focus on heritage and the conservation of mid-century architecture, working primarily in alterations, interiors, and new homes. Working alongside the practice Principal, I gained invaluable experience in design development & documentation, produced detailed 3D models, imagery & renders, photographic and video collateral for residential architecture projects across Melbourne.

A renowned performing arts institution, NIDA has produced many of Australia’s leading actors and directors, and houses six performance venues. In this role, I led a public-facing team of 20-30 casual & part time staff and volunteers delivering performances and events for up to 1500 visitors in our spaces, with oversight of venue operations, bar operations, safety, and customer service.

Luxury department store David Jones has been trading since 1838, and has grown to nearly 40 stores in Australia and New Zealand. My role saw me repair and build positive relationships with customers & shareholders, ensuring exceptional service for a national retail brand. Also developed policy & procedure documents, oversaw governance and reporting, and implemented national engagement initiatives for staff & customers.