Team Lead, Customer Service
Current- Facilitate acquisition from previous company- Manage team members, while fostering their growth and development- Provide assistance to escalated and enterprise customers- Assist with higher level troubleshooting, such as web integrations, Google Analytics, API- Create training material for at-large team members- Manage initiatives and projects for the customer service team- Work with product and development to fast track severe issues, feedback loop for releases, and… Show more - Facilitate acquisition from previous company- Manage team members, while fostering their growth and development- Provide assistance to escalated and enterprise customers- Assist with higher level troubleshooting, such as web integrations, Google Analytics, API- Create training material for at-large team members- Manage initiatives and projects for the customer service team- Work with product and development to fast track severe issues, feedback loop for releases, and insights Show less