• Promoted to newly created role as Director of IT Operations, I lead the strategic integration of IT operations with core business functions, emphasizing system reliability, performance, and alignment with Sigma’s long-term objectives. My remit includes all aspects of both the UK and South Africa IT operations, responsible for a team of 40 staff plus contractors & MSP staff.• Restructured and expanded the IT department in both the UK and South Africa, aligning the team structure and processes with growing business needs and ITIL principles to enhance efficiency and service quality.• Spearheading the development of an IT roadmap in collaboration with the Group CTO and IT management team, anticipating future business needs and technological advancements to guide Sigma's strategic direction over a multi-year horizon.• Managing a substantial multi-million pounds IT department budget, I oversee both capital and operational expenditures, ensuring strict adherence to fiscal controls to maximize resource utilization and financial efficiency.• Achieved an 18% like-for-like reduction in M365 license costs by reviewing the existing license base and tailoring license types to specific user group requirements, significantly optimizing operational expenditures.• Leading vendor management efforts, I am cultivating robust relationships with key suppliers and local managed service providers, ensuring value delivery and comprehensive support for operations.• Driving continuous improvement initiatives to optimize IT operations and enhance IT service delivery, maintaining excellent customer service standards for both internal and external stakeholders.• Acting as the subject matter expert for client solutions, I lead client implementations and IT solution designs, significantly enhancing client engagement and satisfaction.

Head of the IT Infrastructure team, member of Sigma’s Senior leadership team and deputy to the Group CTO.Ensuring the provision of a high performance, secure, fault tolerant network and systems infrastructure to Sigma’s users and client base globally. Including data centre, network, cloud, and compute services. • Recruiting, managing, and enabling an international multi-skilled team of IT managers and IT engineers who design, build, maintain, and support Sigma’s global IT Infrastructure. • Supporting the team utilising a servant leadership approach. Providing technical leadership, peer reviews, knowledge sharing and promoting continuous learning. The point of escalation for major incidents and IT related delivery issues. • Working with our CTO on the development of the group IT strategy, as part of a cloud first approach alongside gaining& maintaining PCI, ISO27001 and Cyber Essentials+ certifications. • Delegated ownership of UK IT department budget, working closely with our finance team to monitor and forecast Opex & Capex costs. • Managed and delivered key department projects, including rollout of a global SDWAN solution with cloud connections to AWS & Azure, migration of email services from on premises to M365, M365 tenant migrations, SharePoint Intranet build with related DLP policies, pilot of a new secure BYOD WFH solution and the upgrade of core network infrastructure components. • Ensured ongoing stakeholder management, with regular communication and reporting as projects progressed. • Implemented working process improvements to increase efficiency and improve ITIL practices across department. • Uses breadth of technical skills to undertake hands-on design and implementation activities where necessary to support business needs.

Technical Solutions Manager – Networks : Ensuring delivery of technical solutions across multiple disciplines, contributing to and aligning with architectural strategy to deliver to project or programme timescales. Accountable for the design, build and implementation of technical solutions to meet Business requirements and IT Infrastructure roadmaps. Line manager for team of 12+ network specialists (contractors and staff) delivering IT solutions, including design and implementation activities, for CBS IT projects. Projects include CISCO PCCE deployment and rollout, migration of DC workloads to AWS cloud via. direct connect, campus sites LAN refresh & CISCO ACI datacenter build.Responsible for resource forecasting and recruitment to align with projects pipelines.Ensures team compliance with policies, processes and standards and delivery is to the desired timescales. Manages key stakeholder expectations by owning the risks and issues associated with their projects, ensuring these are reported and resolved in a timely manner. Provides guidance, support and training to less experienced members of the team.Technical delivery lead on key projects.Maintains technical skills and industry knowledge to provide technical guidance to team & stakeholders and challenge solutions where necessary.

• Customer facing technical champion and part of the senior management team aligned to a specific customer account. Providing technical leadership to the network engineering team and supporting Sales and Service Management in customer delivery. • Contributes to Service Review, Security review and Operations meetings to provide technical guidance. Also chairs Technical Network review and Architecture workshops with Vodafone and customer Architect team • Develops and leads on adoption of new processes to improve service delivery, incorporate best practices and drive efficiencies. • Works with Service management to provide technical guidance, assist in creation of account risk register & AIS process improvements and helps drive continuous service improvement plans.• Provides ongoing pro-active reporting around End of Life and vulnerability management of Vodafone managed network assets.• Leads on problem management investigations with technical team & 3rd parties and delivers subsequent RCA driven improvements. • Point of escalation for real-time issues and assumes lead during major fault work.• Contributes to the creation and adoption of technical DR & BCM plans and leads on the failover & resiliency testing for key services.

• Technical Delivery Lead for a team of network consultants designing and supporting the WAN and LAN infrastructure of the Nationwide Building Society.• Responsible for design team resourcing, budgeting and forecasting.• Directly responsible for managing and supporting a team of network consultants involved in delivery work on the NBS contract. Performing work-stack allocation and design signoff/check activities as well as hands-on pre-sales design work and liaising with the customer. • Works with project management community to provide technical input and assist in creation of relevant documentation (Project plans, RAID, RACI, PID, BOM etc.).• Lead Pre-sales designer for transformation project to refresh CE router hardware, provide new fibre circuits and deliver a new data, voice & video network into ~625 retail banking branches. • Contribute to employee performance reviews of technical team and mentoring of new starters.• Leading in process improvements within the design team to increase RFT and design efficiencies. • Point of escalation and technical contact for senior management.• Involved in recruitment of new design consultants, within UK as well as offshore resources.

• Working on the Nationwide Building Society network and project ‘Florence’.o Financial Sector Technology awards 2010; “Networking Project of the Year” award for the Transformation project delivered into Nationwide Building Society• Designing network solutions to meet the changing needs of the customer and provide the most cost-effective solution.• Working in both pre-sales & post sales and producing HLDs & LLDs as required.• Testing, training and writing commissioning documents for rollouts.• Overseeing rollouts for specific work-stream and being the technical point of contact for issues.• Design & Configuration of ACS Radius servers, CISCO Integrated Services Router and layer 3 switches.• Creating an automated process for the generation of router configuration files and ACS Radius configuration scripts with the use of macros.• Liaising with 3rd party suppliers to resolve issues affecting the network.• Gained knowledge of F5 LTM and Checkpoint devices setup as part of designs incorporating data & security. • Involved in migration and transformation work at new Data Centre with one of the largest deployments of CISCO Nexus technology in Europe.

BT Global Services - DWP • Working on the 3rd level support desk for the DWP government data network.• Supporting and upgrading the DWP government network• Configuration and setup of these network devices.• Trouble-shooting the network, resolving incidents to agreed SLAs • Liaising with 3rd party suppliers to resolve issues affecting the DWP network.