Daniel Bolduc Email & Phone Number

Cromwell, Connecticut, United States

Oversee day to day operations of field service department. Responsible for ensuring the efficiency and effectiveness of the department. Monitor staffing levels, training requirements, and productivity of employees. Formulate goals, strategies and policies to best ensure the success, profitability, and growth of the company.

Eastern Blvd, Glastonbury, Ct

- Manage field service technician schedule in regards to field service jobs, trainings, service reports, PM reports, IR reports- Manage Service Scheduling Software- Monitor Service Phone extension and email. Respond to and maintain contact with customers as inquiries present themselves- Create Service Orders (Jobs) as needed- Manage and Maintain Field Service Parts Inventory- Order any parts as needed for specific jobs- Manage Field Tech training in regards to OSHA/NFPA/LOTO- Manage Field Tech training on OEM VFDs to stay current for warranty approval- Handle warranty replacement parts returns to manufacturer- Handle Inside Sales for parts, etc. as needed- Prepare Service Contracts for Sales Account Manager- Research parts and prepare Quotes/Estimates for any work identified by technicians (retrofits, repairs, etc)- Analyze past service agreements to maintain profitability for future contracts- Contact customers to schedule requested or required work- Maintain Tech Utilization Spreadsheet to determine workflow is appropriate for number of techs- Identify any new potential opportunities and work with Sales to capitalize- Supply customer with Field Service Report for any work completed- Process Service Orders/Jobs through Infor software and generate accurate invoicing for customer- Maintain positive relationships with customer accounts and provide support as needed- Promote DTECH Field Service Opportunities where needed

Stafford Springs, Connecticut

Hand poured soy candles, farm lifestyle blogging.www.mailynmaefarm.com

Rocky Hill, Ct

- Implemented new commission reconciliation and discrepancy submission process, increasing efficiency of process by 30%, saving franchisees valuable time and money.- Prepared and reviewed commission discrepancies for submission to carrier, resulting in approx. $60k in increased revenue system-wide on a monthly basis.- Managed $2M co-operative advertising fund account for 320+ locations.

Rocky Hill, Ct

- Reconciliation of carrier commission statements for corporate locations. - Assisted franchisees in disputing commission discrepancies. - Prepared and reviewed all commission discrepancies for submission to carrier. - Maintained co-op fund and reimbursement program for all franchisees.

Rocky Hill, Ct

- Planned and bought approx. $225k in Grand Opening ad campaigns for 30+ franchise locations as they opened.- Planned and bought in conjunction with Director of Marketing over $5M in advertising for various ad campaigns on behalf of franchisees.- Processed co-op reimbursement requests in excess of $50k per month for all locations.- Managed protected trade area agreements to not overlap store advertisements.

Rocky Hill, Ct

- Assisted franchisees in designing and implementing advertising campaigns.- Worked with graphic designers to adhere to brand standards and guidelines.- Assisted franchisees with creating co-op packages for submission to carrier for reimbursement.

Rocky Hill, Ct

- Processed RMA's from franchisees for return at warehouse facility.- Worked with vendors on return of defective and overstock product.

Bachelor Of Science (Bs), Communication And Media Studies

Diploma