David Bookout Email & Phone Number

Lehi, Ut, Us

South Jordan, Utah, United States

Fostered a culture of excellence through effective performance management and individual development plans. Guided leaders in addressing and improving performance gaps. Forecasted staffing needs and on-boarded talent to ensure a great customer experience. Implemented strategies to achieve our highest employee satisfaction rating.

Helped launch the Apple TV+ Production Technology team. Deployed over 1,000 devices to Apple TV+ productions and designed mobile device management (MDM) solutions with Jamf. Learned the needs of each production to deploy customized configurations and software solutions. Designed and implemented a new asset management system to manage over 1,500 deployed assets. Provided end users with world class hardware and software support and implemented self service solutions.

Greater Salt Lake City Area

Led a team of over 50 technicians that delivered over 20k technical support appointments quarterly. Implemented strategies around product knowledge and empathy to increase customer satisfaction by 60%. Leveraged conflict management skills to solve customer escalations.

Greater Salt Lake City Area

Guided a team of Inventory Specialists to maintain over 99% inventory accuracy. Trained over 100 sales specialists to build loyalty and create promoters of Apple products.

Greater Salt Lake City Area

Excelled in each role in the store and found ways to provide inspiration and leadership to peers. Created promoters of Apple by providing an amazing customer experience with high marks in customer satisfaction surveys. Conducted case studies for each area of the store and implemented findings to improve store’s results. Mastered advanced customer service skills while serving in a variety of ways (i.e. sales, training, and technical support).

Orem, Ut

Managed the campus’ business operations and ensured compliance to the regulations set by the Department of EducationDirected a team of Financial Aid Officers and oversaw the origination, tracking and collection of loans issued by the school Managed the certification and tracking of students receiving Veterans benefits and ensured it met VA compliance standardsConducted internal audits/account reconciliations and used problem solving skills to understand, correct, and report financial dataWorked with students with past due accounts to establish a repayment plan and exhibited superior customer service while maintaining company’s interests

Lehi, Ut

Educated and guided students though entire financial aid process and responsible for allocating various sources of funds to finance tuitionResponsible for managing the progress of multiple financial aid files simultaneously and ensuring their accurate completionEstablished marketing strategies, policies and procedures for the new Lehi College Education Center business model which resulted in initial enrollments and continued growth

American Fork, Ut

Rotated through various businesses within Sears Holdings learning key aspects that contribute to a successful businessTrained Associates in customer service skills and increased customer satisfaction by nearly 20%Conducted various projects, including Operational and Competitive analyses providing leadership with ways to improve operational effectiveness within key processes

Pleasant Grove, Ut

Provided technical support for over 40,000 customers and businesses throughout Utah and IdahoUsed problem solving skills to troubleshoot and resolve internet related issues in conjunction with various pieces of equipment