Director, Systems And Process
With a track record of supporting comprehensive IT initiatives, I drive robust, integrated solutions that align technology with organizational goals. I specialize in defining business requirements, ensuring seamless project management, and collaborating across departments to enhance workflow, security, and functionality for an optimal user experience. Working closely with our managed service provider and IT specialists, I address IT help desk needs swiftly and strategically, ensuring our tech infrastructure is resilient, user-centric, and secure.As a key member of the Learning and Impact team, I partner with leadership and staff to transform data and IT systems, supporting strategic objectives through process improvement and system evaluation. My role bridges technology and impact, ensuring our IT infrastructure evolves to meet the demands of an innovative, forward-thinking organization.One of my key achievements includes leading a cross functional project team in the creation, development, and successful implementation of a new client management system in Salesforce, enhancing operational efficiency and data management across the organization.