David Boring

David Boring Email and Phone Number

Technical Program Leader | Automation | Collaboration | Operations | Solutions | Support @ Ollion
David Boring's Location
Cumming, Georgia, United States, United States
David Boring's Contact Details
About David Boring

As a technical program manager, I have experience in global operations and change management. I am passionate about leveraging cutting-edge technologies, such as SaaS and AWS, to drive automation and integration across various platforms. My experience in project management, restaurant management, sales, and customer service allow me to take a different approach to technology. Automating and developing innovative solutions makes more sense to me since I'm all about working smarter, not harder. I use this approach to replace frustration with efficiency for my teams.Managing a team of dedicated workers who are eager to learn, improvise, and adapt is an enjoyable task. It is simply a matter of improving skills, learning new techniques, and overcoming obstacles previously considered roadblocks. I love providing paths to greater achievements. I celebrate success at every level and encourage my team to succeed by understanding their motivation. The happiest moments for me are when my employees get promoted. I measure my success by the success of those I support.Looking forward to connecting with like-minded professionals who are equally passionate about driving change and achieving excellence in every project we undertake. Let's build a future where strategic planning and innovation lead the way!

David Boring's Current Company Details
Ollion

Ollion

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Technical Program Leader | Automation | Collaboration | Operations | Solutions | Support
David Boring Work Experience Details
  • Ollion
    Global Director Of Support, Gsc
    Ollion Sep 2023 - Present
    I worked through the management ranks while supporting the Ollion business acquisition transition. I contributed to shifting and translating operational policies, SOPs, and processes to align with new business goals.■ Provide Tier 1 and Tier 2 solutions within a $1.5M budget while managing a 40-person team across multiple cloud providers.■ Supported APAC leadership with updating hiring practices, interview guidelines, and onboarding to provide a stellar employee onboarding experience.■ Implemented an employee incentive program, career path matrix, and mentorship program that promoted 22 employees from Tier I into other business areas over 3.5 years.■ Partnered with Zoom Engineers to roll out the first-ever web chat system, which enhanced client communication.■ Reduced time-to-value for providing best practice solutions to customers by producing an AI solution leveraging existing knowledge base articles, runbooks, client SOPs, environment conditions, and Cloud provider white pages.
  • 2Nd Watch
    Director Of Operations
    2Nd Watch Jul 2022 - Sep 2023
    Seattle, Wa, Us
    ■ Built a 28-member APAC team across India and Indonesia to enhance follow-the-sun coverage for 100+ clients.■ Led multiple migration projects for unique ITSM combinations and integrations (FreshService, FreshDesk, Zoho, and Service Now), including design, training, and client communications.■ Automated business processes to improve client service using existing tools, enabling a 99.5% SLA attainment for over 3 years and an average response time of under 5 minutes.■ Revamped the training program to enable teams to create promotion-worthy candidates, reducing spending across the business by $25k per hire while simultaneously raising morale.■ Served as Director of Internal IT while navigating vendor management and strategic alignment in preparation for a multi-business combination effort.
  • 2Nd Watch
    Operations Manager
    2Nd Watch Jan 2021 - Jul 2022
    Seattle, Wa, Us
    ■ Rebuilt a 24/7 MSP Tier I team with a high attrition rate and set KPIs to monitor throughput, ultimately boosting CSAT. ■ Developed and implemented an internal improvement program to retrain, coach, and/or discipline bad customer service approaches, including overhauling documentation.
  • Hotschedules, Now Powered By Fourth
    Technical Operations Manager
    Hotschedules, Now Powered By Fourth Apr 2017 - Jan 2021
    Austin, Texas, Us
    In this role, I turned multiple acquisition plans into actionable operational change processes, kept teams motivated during dynamic reorgs, and met 100% of all benchmarks on time. I was responsible for onboarding, training, supervising, and mentoring a globally diverse team to maintain a consistent 99.995% in service level agreements.■ Improved efficiency and minimized overhead with multiple automation initiatives; streamlined processes and standardized VM and cloud deployments.■ Reduced turn-key solution delivery time from 1 month to 1-2 weeks by implementing CFTs, AMIs, and templating for SaaS environments on AWS.■ Planned and executed implementations, rollouts, upgrades, and migrations efficiently and within budget using a cost-conscious and critical-thinking approach.■ Oversaw the migration of enterprise client environments to AWS from globally disparate data centers, coordinating globally, and managing multiple sites' physical hardware.■ SME for all company applications, prioritizing training and documentation to enhance team support and save time and resources.
  • Hotschedules, Now Powered By Fourth
    System Administrator
    Hotschedules, Now Powered By Fourth Feb 2013 - Apr 2017
    Austin, Texas, Us
  • Jda Software / Redprairie
    Systems Administrator
    Jda Software / Redprairie Feb 2012 - Feb 2013
    Scottsdale, Az, Us
  • Retail Data Systems
    Project Manager
    Retail Data Systems Oct 2010 - Feb 2012
    Omaha, Ne, Us
  • Vinnys On Windward
    General Manager/Beverage Manager
    Vinnys On Windward 2004 - 2010

David Boring Skills

Sql Training Project Management Databases Networking Customer Service Servers Iis Windows Server Saas Software Documentation Hosting Services Active Directory Salesforce Administrator System Deployment Process Scheduler Software Installation Microsoft Sql Server Nagios Web Servers Apache Windows 7 Interviews Management Interviewing Software Deployment Windows Scheduling Customer Relations Crm Troubleshooting Computer Hardware Sitescope Application Servers Web Services Interviewing Skills Operating Systems Software Implementation Vmware Esx Staff Training Pos Linux Network Administration Salesforce.com Powershell It Automation Teamwork

David Boring Education Details

  • University Of Tampa
    University Of Tampa
    Computer Graphics
  • South West Florida College
    South West Florida College
    Networking

Frequently Asked Questions about David Boring

What company does David Boring work for?

David Boring works for Ollion

What is David Boring's role at the current company?

David Boring's current role is Technical Program Leader | Automation | Collaboration | Operations | Solutions | Support.

What is David Boring's email address?

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What is David Boring's direct phone number?

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What schools did David Boring attend?

David Boring attended University Of Tampa, South West Florida College.

What are some of David Boring's interests?

David Boring has interest in Exercise, Electronics, Reading, Music, Sports, Movies.

What skills is David Boring known for?

David Boring has skills like Sql, Training, Project Management, Databases, Networking, Customer Service, Servers, Iis, Windows Server, Saas, Software Documentation, Hosting Services.

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