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Dimitris Bountolos is a visionary C-level executive with over two decades of experience driving growth and success for organizations in various industries. As Chief Information & Innovation Officer for Ferrovial, he leads the company's efforts to adopt innovative technologies and sustainable practices for continued growth and diversification across the energy, mobility, construction, airport, and concession domains.He has a proven track record of creating and leading high-performing teams and fostering a culture of innovation and continuous improvement. With a background in entrepreneurship, strategy consulting, and corporate leadership, Dimitris has a deep understanding of how to identify and scale new business opportunities. He has successfully led change management and transformation programs in B2C, B2B, and B2G environments, utilizing technology and digitalization to catalyze reinvention and sustained positive impact.Dimitris's extensive experience spans several continents, including time as a founder and partner of start-ups in the deep tech domain and management positions in the airline industry as VP of Customer Experience and Madrid Airport Director at Iberia. He also served as Chief Digital Officer of Latam Airlines, senior advisor to NASA's Chief Innovation Officer, and a global advisor for digital transformation in the travel, transportation, and logistics sector at McKinsey.With a master's degree in Civil Engineering and advanced management education from institutions such as Stanford, ESADE, and IESE, Dimitris is a well-rounded and highly qualified leader. He sits on several advisory boards, including Future Travel Experience, EIT Digital, CIONET, Future Trends Forum, and the CIO Council of WSJ.
Ferrovial
View- Website:
- ferrovial.com
- Employees:
- 12340
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Chief Information And Innovation OfficerFerrovialAmsterdam, Nh, Nl -
Chief Information & Innovation OfficerFerrovial Jul 2020 - PresentAmsterdam, NlInfrastructure for a World on the Move. Shaping the future through developing, constructing, and operating world-class sustainable infrastructures and mobility platforms.Areas of responsibility at a group level:Digital Transformation | Vendor Management | Strategic Partnerships | Portfolio Management Systems & Applications | Products & Platforms | Cybersecurity | IT & Digital ProcurementCorporate Venture | Digital Hub | Innovation | Technology | Architecture | Centers of ExcellenceCentral Data Platform | New Ventures | Scouting -
Technology Council Advisory MemberForbes Advisor Aug 2024 - PresentJersey City, New Jersey, UsMember of Forbes Technology Council, an invitation-only global community for senior technology leaders. I collaborate with global industry experts to drive innovation and shape the future of technology. Through my participation, I contribute thought leadership, engage in expert panels, and expand my network within the tech industry.- -
Cio Network MemberThe Wall Street Journal May 2022 - PresentNew York, Ny, Us -
Advisory Board PresidentCionet Jan 2023 - PresentMechelen, BeCIONET is the leading community of senior digital and IT executives around the world. With a membership of CIOs, CDOs, CTOs and IT leaders from the world’s leading companies, CIONET has the expertise and pioneering vision to solve or address any digital or IT management challenge. CIONET develops, manages, and moderates a next-generation community and platform with an integrated array of both offline and online tools and services designed to provide real-time support for digital and IT executives. -
Board MemberCionet Jul 2020 - Dec 2022Mechelen, BeCIONET is the largest independent community of digital leaders globally, with a membership of over 10,000 CIOs, CTOs, CDOs and CPOs across Europe, North American, LATAM and Australia. -
Supervisory Board MemberEit Digital Sep 2021 - PresentBrussels, BeEIT Digital is a leading European digital innovation and entrepreneurial education organization driving Europe’s digital transformation. Its way of working embodies the future of innovation through a pan-European ecosystem of over 200 top European corporations, SMEs, start-ups, universities and research institutes, where students, researchers, engineers, business developers and entrepreneurs collaborate in an open innovation setting. This pan-European ecosystem is located in Amsterdam, Berlin, Braga, Budapest, Brussels, Eindhoven, Edinburgh, Helsinki, London, Madrid, Milano, Munich, Nice, Paris, Rennes, Stockholm, Trento, and San Francisco. -
Advisory Board MemberFundación Innovación Bankinter Sep 2020 - PresentAlcobendas, Madrid, EsThe Future Trends Forum is the only international, multidisciplinary think tank focused on innovation. Made up of more than 600 experts, the FTF anticipates the future by detecting trends in innovation and analyzing their impact on our society and business models. Web: https://www.fundacionbankinter.org/en -
Deputy Executive ChairmanCross Innovation Strategy Group Mar 2020 - PresentWeb: www.crossinnovation.orgUtilizing cross innovation methods and embracing a wide diversity of thought, generate ideas and strategies on how to effectively and sustainably restart the economy and allow people to return to work while minimizing the further negative impact on their health and wellness.The mandate of the Group is to ideate, co-create, and come up with solutions intended to improve our respective predicaments during the sweeping challenge of COVID-19. The underlying assumption of those deliberations was straightforward: The world will never be the same post-COVID-19. 1st. report : NEVER NORMAL -
Advisory Board MemberFuture Travel Experience Aug 2019 - PresentHorley, Surrey, Gb -
Digital Board MemberOneworld Alliance Mar 2018 - Nov 2020New York, Ny, Us -
Advisory Board MemberAviation Festival Sep 2019 - Jun 2020 -
Partner & Board MemberZero 2 Infinity Feb 2018 - Jun 2020Barberà Del Vallès, Barcelona, Es -
Coo & Board MemberZero 2 Infinity Jul 2015 - Apr 2018Barberà Del Vallès, Barcelona, EsZero2infinity is a private Spanish company developing technologies to enable cost-efficient access to Near-Space with zero-environmental impact flying solutions. Web : www.zero2infinity.spaceBloostar -> The Shortcut to OrbitFlying technical, scientific and commercial payloads to over 30km altitude is our current operational activity. We are ready to transform the launch industry for small payloads. This transformation does not happen in a day, our development is progressive, iterative and sustainable. We do not leave bridges half-built. Follow every step to orbit with us.Bloon -> The affordable "Overview Effect"Imagine your most graceful and pleasant journey. Imagine you are flying near space through the ozone layer and beyond till the edge of our atmosphere, bluish and thin - a delicate protection from the harshness of the Cosmos, but all caring for it. The most amazing views of our planet in her true glory from the edge of our world. Imagine the change to see how the stars and Sun blaze day and night. Now stop imagining; It is going to happen and you can be in it. It is calm, it is quiet, it is private, it is bloon. Discover it! -
Senior Advisor Of Nasa Cross-Industry Innovation SummitNasa - National Aeronautics And Space Administration Nov 2016 - Jun 2020Washington, Dc, UsCo-created NASA Cross Industry Innovation Summit (CIIS), engaging with élite groups of top innovation executives from around the world, to share emerging trends and innovation dynamics across industries. -
Partner & Advisory Board MemberGuudjob App Jul 2016 - Jun 2020Madrid, Comunidad De Madrid, Es -
Advisory Board MemberCustomerville Jul 2016 - Jun 2020Linköping, SeAcquired by IFS -
Founder & PartnerBluesouth Drone Technologies Apr 2016 - Jun 2020Malaga, Malaga, Es -
Founder & PartnerPontem Jul 2015 - Jun 2020Sevilla, Sevilla, Es -
CdoLatam Airlines Feb 2018 - Mar 2020Las Condes, Región Metropolitana De Santiago, ClLeading the Digital transformation of the airline while driving a customer-centric digital journey across the entire company.To guide, motivate, and inspire a well-oiled, grounded, and agile digital shop of more than five hundred talented professionals distributed across the entire continent.Accountable and responsible from ideation of the new and existing digital products to the maintenance and development of the cloud infrastructure and digital evolutive architecture across all markets.UX-Experimentation, Data-Driven decisions, centralized portfolio management, value-oriented execution merged with a collaborative risk tolerance within a culture of continuous deliveryRunning one of the biggest digital shops in Latin America with near 50 agile teams developing digital products through the implementation of design thinking and service design methodologies to prototype new POCs rapidly.# Figures:23 Sites (6 Languages)>2M. visits/day>300k. simultaneous peak users100% Hybrid Cloud Digital Airline (Multi-Region & Zone)>90 Digital Payment Methods>50% Total sales of the Airline> USD 4b/yr. of revenues170 M/yr. of Unique Users>35 M. of loyalty members (4th world’s biggest)50 Agile Teams (6 countries)>600 Team MembersUSD 100 M. Annual Budget>30 Daily Go-Live on average 2018/19 (DevSecOps)# Achievements:More than 40 new digital products developed+45% App Mobile Penetration+15% Visits>25% of Check-In Penetration>200% of Penetration of Ticket ChangesConception & Design of the biggest Payment Gateway in the region>80% of ancillary revenues>20% of OPEX & CAPEX reduction>50% of improvement of web performance100% digitalized portfolio management >30% of Funnel Sales conversionDefinition of Future Portfolio until June 2021 -
Senior AdvisorMckinsey & Company Jul 2016 - Apr 2018UsGlobal TTL || Travel, Transport & Logistics -
Co-Founder & VicepresidentAsociación Dec Jun 2014 - Apr 2018Pozuelo De Alarcón, Community Of Madrid, Es -
Vp Of Customer ExperienceIberia Jul 2013 - Jul 2015Madrid, Madrid, EsMain responsibilities:- North Atlantic JB Steering Committee Member- IAG´s IT Comercial Advisory Board Member- Top Tier & Premium Services- Overall Airline´s Quality & Service Analysis- Customer Contact Centers: in-house & outsourced- CRM, Loyalty & Big Data developments- Complaints & Suggestions- Design and implementation of the CX ProgramsMain Achievements and industry recognition:- World´s best Skytrax rating improvement- 25pp of improvement of the NPS in 15 months- World´s first airline to activate Home Printed Bag Tag with Connecting Flights- World´s first airline to deploy a wearable native boarding card "SmartWatch"- World´s first airline broadcasting video streaming during flight with Google Glass - 30% reduction of Iberia´s MCT at his Hub (T4&T4s)- Future Travel Experience Award (2013)- Rated as the 4rd world´s most punctual airline ( 2013 )- Rated as the 3rd world´s most punctual airline ( 2014 ,5 months the first ) -
Transformation & Hub Development DirectorIberia Oct 2010 - Jul 2013Madrid, Madrid, EsMain Achievements and industry recognition:-. Golden Fast Travel Award (2012)-. Future Travel Experience Award (2012)-. BIP : IATA´s Baggage Improvement Program recognition (2012)-. >60% of mishandling reduction within the period (2010-2013)-. Our terminal, T4,rated in Skytrax as the world´s 4th better one (2013)-. World´s first airline implementing the IPAD ( IBPAD & IBHELP ) for roving agents (2010)-. World´s first airline implementing a full mobile ramp process framework (2013)-. World´s first airline implementing a global HPBT solution " MyBagTag" (2013)-. Rated as the 2nd world´s airport terminal 2013 ( AirExperience )Main responsibilities & Key Figures:-. Responsible of Iberia´s Hub development. -. Daily Coordination with all stakeholders including the Airport Authority.-. Definition and implementation of Cross-Functional improvement Business-Plans-. Permanent Member of the Madrid-Barajas A-CDM Executive Committee-. Customer Services & Support : >500 employees-. Planning & Economic Control: ( 1000 GHE and >3500 MPE )-. Hub Control : Hub Control Center, allocation consoles, IT & BI Platform-. Development Programs and Operational Support -
Madrid / Barajas Airport DirectorIberia Sep 2009 - Oct 2010Madrid, Madrid, Es-. Responsible of the Ground Operations of Iberia´s Hub, -. Daily Operation responsible of 1000 flights. -. Overall budget responsibility of 300M€ /yr. & 3500 MPE.-. Responsible of above & below the wing airport operation-. Overall control of more than 2000 GHE ( motorized ) -
Operations & Production Hub ManagerIberia Feb 2008 - Sep 2009Madrid, Madrid, Es-. Responsible for the new IT & BI management platform at BJS airport.-. All operational departments under my responsibility: Above & Below the wings-. Daily responsible for the operational performance, directly in charge of > 3500 MPE-. Developed a transformation of all operations with a reduction of > 50% of the console roles. -
New Developments & Innovation Airport ManagerIberia Mar 2006 - Feb 2008Madrid, Madrid, Es-. ORAT responsible of the Barajas new Terminal 4-. Business development and lean implementation airport responsible-. Business Intelligence airport responsible -
Transport & Infrastructure ConsultantAlg Mar 2005 - Mar 2006Madrid, Madrid, EsBusiness Consultancy under Indra, focused on transport, operations management and logistics projects. Dimitris has joined project teams on bid development, feasibility studies and operations in the airport and airline sector.-. Team member responsible of the Iberia´s operational & physical T4 migration project.-. Definition and implementation of all T4 BHS activation & load tests.-. Definition and implementation the GHE nightly logistic to the new terminal-. Responsible of the physical migration the the new terminal-. Responsible of the mass media campaign during the collocation of the Airline -
Transport & Infrastructure Civil EngineeringGetinsa Mar 2004 - Mar 2005Madrid, Es -
Transport & Infrastructure Civil EngineeingEuroestudios S.L [ Sevilla ] Sep 2002 - Mar 2004Madrid, Madrid, Es -
Summer Intership [P.Management & Transport Concessions Department]Marhnos [ México D.F ] Jun 2001 - Oct 2001Miguel Hidalgo, Cdmx, Mxwww.marhnos.com.mx
Dimitris Bountolos Skills
Dimitris Bountolos Education Details
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Harvard Business SchoolLeading Global Businesses -
Stanford UniversityInnovation -
EsadeLeadership & Change Program -
Iese Business SchoolManagement Development Program -
Eoi Business SchoolTransport & Engineering Specialization -
Universidad De GranadaTransport & Infrastructure Specialization
Frequently Asked Questions about Dimitris Bountolos
What company does Dimitris Bountolos work for?
Dimitris Bountolos works for Ferrovial
What is Dimitris Bountolos's role at the current company?
Dimitris Bountolos's current role is Chief Information and Innovation Officer.
What is Dimitris Bountolos's email address?
Dimitris Bountolos's email address is d.****@****ail.com
What is Dimitris Bountolos's direct phone number?
Dimitris Bountolos's direct phone number is +562256*****
What schools did Dimitris Bountolos attend?
Dimitris Bountolos attended Harvard Business School, Stanford University, Esade, Iese Business School, Eoi Business School, Universidad De Granada.
What skills is Dimitris Bountolos known for?
Dimitris Bountolos has skills like Airlines, Airports, Business Strategy, Operations Management, Innovation, Airport Management, Customer Experience, Change Management, Creative Vision, Proactivity, Cross Functional Team Leadership, Strategic Planning.
Who are Dimitris Bountolos's colleagues?
Dimitris Bountolos's colleagues are Ignacio Jose De Lara Perez, Avelino Almeida, Carmen Cumplido Luque, Jasper Jones, Elio Zanda, Norberto Irezabal, Retuerto Cliente Planningfutbol.
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