Dorothyann Bowen Email & Phone Number

Chico, Ca, Us

Chico, California, United States

Strategic Leadership: Set and drove enterprise technology strategy, working closely with C-suite executives, technical leadership, and client stakeholders to advise on transformation initiatives and workstream phases.Client Relationship Management: Built and maintained strong relationships with C-suite executives, key stakeholders, and technical teams, fostering trust and collaboration.Team Leadership: Conducted regular one-on-one meetings to provide mentorship, feedback, and career development guidance to team members. Implemented Performance Improvement Plans (PIPs) as needed to address performance gaps and support team members in achieving their goals. Conducted gap analyses to identify skill deficiencies and develop targeted training and development programs.Product Quality Assurance: Worked closely with QA team to prioritize and manage product backlog and new product features. Provided feedback on mockups and assisted in testing new features, ensuring they met quality standards and customer requirements. Reported and tracked defects, working with development teams to ensure timely resolution.Customer Success Wiki Architect: Designed and implemented a customer success wiki that significantly enhanced knowledge sharing, reduced training time, and improved customer satisfaction.On-Site Consultant: Conducted multi-day consulting engagements at key client locations across the United States, delivering tailored training, presentations, and strategic recommendations to drive business growth and success.Operations Analyst: Conducted in-depth analysis of internal business processes, identified areas for improvement, and developed recommendations for process changes. Assigned tasks across multiple departments and managed project timelines to ensure successful implementation. Contributed to company level Business Continuity Plan/Disaster Plan.

Account Management: Managed a portfolio of key accounts, fostering strong relationships and driving customer satisfaction.Strategic Planning: Conducted regular account reviews to identify growth opportunities and develop tailored strategies.Team Leadership: Established team priorities, maintained schedules, and monitored performance to ensure efficient and effective operations.Client-Centric Culture: Fostered a client-centric culture within the organization, emphasizing the importance of human connection and personalized service.Strategic Partnerships: Developed and maintained strategic partnerships with key industry players to expand market reach and drive growth.Negotiation: Successfully negotiated contracts, pricing, and service agreements with strategic accounts.Cross-Functional Collaboration: Worked closely with sales, marketing, product, and engineering teams to ensure alignment and deliver exceptional customer experiences.Revenue Generation: Achieved or exceeded revenue targets through effective account management, upselling, and cross-selling.

Chico, California, United States

Building relationships: Establishing and maintaining relationships with key clients and stakeholders Understanding needs: Assessing and clarifying customer needs, goals, and objectives Developing plans: Creating and implementing account plans with short-term and long-term goals Collaborating: Working with internal teams to address customer needs Providing support: Offering customer service and support, and resolving issues Managing onboarding: Handling new client onboarding, launches, and initiatives Increasing value: Identifying key customers and increasing their lifecycle value--bringing on new stores as they were brought into the automotive groups. Educating: Educating customers rather than selling to them. Ensuring their longevity through training. Ensuring satisfaction: Ensuring client satisfaction and the success of engagement with the platform

Chico, California Area

Chico, California

Chico, California Area

Chico, California Area

Elk Grove, California, United States

Costa Mesa, California

Managed group sales portfolio: Successfully managed a diverse portfolio of group accounts, including corporate, social, and association events.Generated revenue: Exceeded sales targets by effectively prospecting for new business and cultivating strong relationships with existing clients.Event planning: Coordinated all aspects of group events, including room blocks, dining, and meeting space arrangements.Contract negotiations: Negotiated favorable terms and conditions for group bookings, maximizing revenue and profitability.Customer service: Provided exceptional customer service throughout the entire booking process, ensuring client satisfaction and loyalty.Team collaboration: Worked closely with other departments, such as front office, housekeeping, and food and beverage, to ensure seamless event execution.Sales tools: Utilized sales software and CRM systems to track leads, manage bookings, and analyze sales performance.

Revenue Management: Analyzed market trends, demand patterns, and pricing strategies to optimize revenue generation.Reservation Management: Managed the reservation process, ensuring accurate booking information and efficient handling of guest inquiries.Data Analysis: Utilized data analytics tools to identify revenue opportunities, track performance metrics, and make data-driven decisions.Reporting: Prepared detailed revenue reports, including daily, weekly, and monthly summaries, to inform management decision-making.Rate Management: Developed and implemented effective rate strategies to maximize revenue while maintaining occupancy levels.Yield Management: Implemented yield management techniques to optimize room rates and maximize revenue potential.Inventory Management: Monitored room inventory and availability, ensuring efficient allocation and maximizing revenue.System Proficiency: Proficient in using property management systems (PMS) and revenue management software.

Eureka, Ca

Dana Point, Ca

Bachelor Of Arts (B.A.), Journalism, 3.2 Gpa

Activities and Societies: Alumni Magazine columnist; Student government PR head; creator of HSUs Sexland Sexpo an annual sex positive.

High School Diploma, 4.2

Activities and Societies: National Honor Roll Tennis Team Russian Missions Trip 2 years of Mandarin Language skills