- Manage daily risk related tasks and inquiries, ensuring prompt resolution.- Prepare and present reports on financial metrics, figures and findings to key stakeholders daily.Conduct real-time customer profiling to enhance CX and drive Flutter’s profitability.- Sport Owner for European Basketball with a $1.6Bn yearly handle. Responsible for the upkeep of all competitions and their performance and identifying opportunities for growth within the product.- Optimisation of tools and processes used day-to-day to improve efficiency within the team.- Train, mentor, and onboard new team members, maintaining high standards and a high success rate of new hire performance once ramped. Supervised direct report with an emphasis on skill development.- Recipient of three ‘All-Star’ awards for my contributions to the team in areas such as risk management/negation, product growth, and interpersonal skills.

- Managed a team of sales reps across the UKI and Scandinavia, providing leadership and support to ensure consistent performance and achievement of targets.- Management of key accounts within my market on a daily basis, maintaining strong relationships and addressing client needs promptly to enhance satisfaction and retention.- Monitored sales metrics, analysing trends and preparing detailed market forecasts for future planning and strategy development.- Developed annual pricing strategies tailored to market dynamics and revenue projections, ensuring competitive positioning and profitability.- Evaluated and adjusted commission structures to incentivise performance and align with business objectives, regularly communicating updates to sales representatives.- Conducted comprehensive interview processes, including interviewing and training new staff members to ensure smooth integration and adherence to company standards.- Acted as the primary point of contact for inquiries and requests from retailers and end-users, utilising effective communication skills both via email and over the phone to resolve issues promptly.