Manager, Customer Success
Current
Apr 2024 - Present
AeroLeads people directory · profile
David Brady Email & Phone Number
⭐ I obsess over how customers (and employees!) perceive the economic value of their decisions ⭐ Customer Success
at
Forbes Advisor
1 work email found
@colorfulconnections.com
6 phones found area 305, 414, and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
⭐ I obsess over how customers (and employees!) perceive the economic value of their decisions ⭐ Customer Success
Location
Milwaukee, Wisconsin, United States
Who is David Brady? Overview
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Quick answer
David Brady is listed as ⭐ I obsess over how customers (and employees!) perceive the economic value of their decisions ⭐ Customer Success at Forbes Advisor, based in Milwaukee, Wisconsin, United States. AeroLeads shows a work email signal at colorfulconnections.com, phone signal with area code 305, 414, 800, and a matched LinkedIn profile for David Brady.
David Brady previously worked as Manager, Customer Success at Forbes Advisor and Member at Cxxchange. David Brady holds Music from University Of Wisconsin-Milwaukee.
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{first}@colorfulconnections.com
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Profile bio
About David Brady
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬►►► I Build Engaged Teams, and I Obsess Over How Customers Perceive Value ◄◄◄▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I love building and thinking about scaled customer success. Why? It's that perfect mix of left and right brain. What is our data telling us? What channels might we use to deliver value to our customers? Did it work? How might we improve? I love doing my work by leading engaged teams. I utilize a "studio" approach to team management - make promises, keep promises, and ship work. As much as possible, I push decision making down to the people closest to the action. You can't have engaged customers without engaged teams. I love hiring. Interviewing is like Customer Discovery - and your employees are customers. I love uncovering what value means to a would-be team member in quantifiable terms - how else will we show our teams ROI? Interviewing is the opportunity to capture data critical to effective employee engagement. I also love...✍ I maintain a daily blog. Though I write for a specific audience, musicians, almost anybody can apply the insights. I've recently written on failure and am now writing on marketing in the gig economy. Learn more by visiting www.bradyhelps.com. 👨🔬 I am a creative. I used to have a life traveling around the world as a professional music, I led an international team of creative artists who delighted guests every day, and I leverage creativity in my work leading teams.
Listed skills include Music, Entertainment, Customer Service, Recruiting, and 62 others.
Current workplace
David Brady's current company
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16 roles
David Brady work experience
A career timeline built from the work history available for this profile.
Member
Current
Dec 2023 - Present
Writer
Current
Self-Employed
I started a blog in April of 2019. The blog is for people who believe there's got to be something more, want to get better at doing life, and want to follow along. You can learn more by visiting www.bradyhelps.com
Apr 2019 - Present
Manager, Partner Success
Current** Expertise acquired by Forbes Advisor ** Objective: Build Expertise.com's Customer Success function from the ground up to reduce churn and grow the business. Activities:- Built offshore/Philippine-based CS and value-delivery support team. - Create talk tracks, CS plays, and SOPs. - Identify and report on causes of churn. Develop flags plays to mitigate.
Jul 2023 - Present
Manager, Client Success — Smb
Building ATG's SMB CS program! How fun is that?! - Accountable for ~800 accounts and ~17M in Revenue.- Creating CS onboarding and enablement.- Creating Inside Sales Rep onboarding and enablement. - Hiring CSMs and Sales Reps.- Leading a team. I've just started the journey and I'm excited for what lies ahead. I'll keep this section updated so that you can.
Oct 2022 - Apr 2023
Director, Customer Success / Chief Talent Connector
Mar 2022 - Oct 2022
Sr. Manager, Scaled Customer Success
I was hired to lead a mid-market and SMB customer success team. Eventually, my mission was switched from managing CSMs with a book of business to standing up the scaled/pooled CS team. Life in Mid-Market==============- Managed 7 CSMs.- 972 accounts, ~20M in ARRMy time was short lived in this team as I then moved to my next and (more) exciting mission.Stand.
Aug 2021 - Mar 2022
Manager, Customer Success
Nov 2020 - Aug 2021
Chief Talent Connector
Colorful Connections matches employers with diverse talent in the communications and creative industries. And when we say diverse, we include the spectrum of diversity.Through "Think Tank," our workforce development division, we also cultivate diversity by providing apprentices hands-on experiences with client projects.
Jan 2020 - Jan 2021
Recruiter
Apple Leisure Group is a leader within the travel industry. They brought me on to support the staffing of their call center classes. A fun job and I'm loving it!Contract Ended in December.
Sep 2019 - Dec 2019
Manager, Scaled Customer Experience
Hired to standup and scale an award-winning and NPS record-setting entertainment experience team for Carnival's music division. How was success measured? NPS, CSAT, and budget performance. Commercial experience.Responsible for the business operations of my department. - Annual budget forecasting and management, ~20M annual budget.- Negotiated and executed.
Jan 2016 - Apr 2019
Senior Talent Acquisition Specialist
Hired to stand up Carnival Entertainment's recruitment discipline for their music department while reducing the cost spent on third-party agencies. By year 2, I built a database to streamline hiring processes, sourced and negotiated agreements with 3rd-party recruiters that resulted in $0 net new costs for Carnival, and reduced our spend with existing.
May 2013 - Jan 2016
Program Manager
Responsible for operating a customer experience program aboard Holland America Line's fleet. Responsibilities included managing 5 direct reports (international team), achieving customer satisfaction targets, and working cross-functionally with other departments to ensure successful program operation.
Aug 2007 - May 2013
Manager Talent Management
Music Solutions Llc
If you're reading this far, you must be really interested in my story. So here it is...At this point in my life, I was preparing to drop out of college because I didn't want the debt and I want to make my own money; so I started a business.I created an agency that brokered deals on behalf of entertainers, and I produced my own entertainment acts to sell. I.
Jun 2004 - Dec 2008
Education Training Consultant
Skylight Opera Theatre
- Milwaukee based musical theater company that worked in partnership with Milwaukee Public School System Enlighten Program. Facilitated and managed classes for 2 special programs:Kidswrite
- Led creative writing workshops for at-risk students.
- Produced touring cabaret show that applied students unedited creative writing as lyrics for the show'ssongs.Stories that Sing
- Provided musical theater education to students of Escuela Vieau Elementary.
Jun 2003 - Jul 2007
Principle
Cornerstone Web Solutions Llc
I've always been enterprising... and if you're looking at this description, you're really into deep cuts (that's music lingo).In grade school, I created Cornerstone Web Solutions LLC with two others. We created websites, provided IT support (known as "MIS" at the time), and created e-commerce stores for all kinds of clients - nutritional supplement.
Jun 1999 - Jun 2001
3 education records
David Brady education
Music
University Of Wisconsin-Milwaukee
Music Education, Composition
Cardinal Stritch University
High School
Marquette University High School
FAQ
Frequently asked questions about David Brady
Quick answers generated from the profile data available on this page.
What company does David Brady work for?
David Brady works for Forbes Advisor.
What is David Brady's role at Forbes Advisor?
David Brady is listed as ⭐ I obsess over how customers (and employees!) perceive the economic value of their decisions ⭐ Customer Success at Forbes Advisor.
What is David Brady's email address?
AeroLeads has found 1 work email signal at @colorfulconnections.com for David Brady at Forbes Advisor.
What is David Brady's phone number?
AeroLeads has found 6 phone signal(s) with area code 305, 414, 800 for David Brady at Forbes Advisor.
Where is David Brady based?
David Brady is based in Milwaukee, Wisconsin, United States while working with Forbes Advisor.
What companies has David Brady worked for?
David Brady has worked for Forbes Advisor, Cxxchange, Self-Employed, Expertise.Com, and Atg (Auction Technology Group).
How can I contact David Brady?
You can use AeroLeads to view verified contact signals for David Brady at Forbes Advisor, including work email, phone, and LinkedIn data when available.
What schools did David Brady attend?
David Brady holds Music from University Of Wisconsin-Milwaukee.
What skills is David Brady known for?
David Brady is listed with skills including Music, Entertainment, Customer Service, Recruiting, Sales, Management, Public Speaking, and Strategic Planning.
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