Technical Program Manager
» Accelerated time-to-market for diverse array of products by aligning agile release teams, business leaders, and IT stakeholders, clarifying product requirements, managing dependencies, and eliminating waste» Reviewed Portfolio Kanban with senior business and IT leaders to reduce risks to the highest valued product features and technical debt completing on time and budget during the quarter.» Worked with Senior Product and Software Delivery Managers to define and manage the scope and costs of business and IT capabilities throughout their lifecycle» Used Jira Advanced Roadmaps (JAR) to create and manage Program Boards for raising stakeholder visibility on feature deliverables, dependencies, and milestones across agile release teams» Facilitating Scrum of Scrums with Product Owners, Scrum Masters, and Tech Leads to understand risks to quarterly deliverables and develop action plans to mitigate threats to current sprint goals» Coordinated cross-functional efforts among 20+ Vanguard and Amex product development teams, seamlessly integrating Amex APIs, systems, and content with Vanguard's Discretionary Advice Platform in accordance with scope, schedule, and budget, expanding Vanguard's Digital Advisor reach to 9 million US consumer cardholders» Spearheaded regression, integration, and end-to-end test plans and incident management processes to amplify product quality, feature development velocity, and customer enrollment in Vanguard's digital advice offerings» Evangelized operational excellence by using Jira and ServiceNow metrics to drive continuous improvement throughout the program by reducing waste and thereby improved product feature velocity, defect and technical debt remediation rates» Worked with Vanguard and Amex DevSecOps teams to perform proof of concepts and implementations of synthetic testing, mutual transport layer security (mTLS), cybersecurity patches, and SSL cert updates