» Accelerated time-to-market for diverse array of products by aligning agile release teams, business leaders, and IT stakeholders, clarifying product requirements, managing dependencies, and eliminating waste» Reviewed Portfolio Kanban with senior business and IT leaders to reduce risks to the highest valued product features and technical debt completing on time and budget during the quarter.» Worked with Senior Product and Software Delivery Managers to define and manage the scope and costs of business and IT capabilities throughout their lifecycle» Used Jira Advanced Roadmaps (JAR) to create and manage Program Boards for raising stakeholder visibility on feature deliverables, dependencies, and milestones across agile release teams» Facilitating Scrum of Scrums with Product Owners, Scrum Masters, and Tech Leads to understand risks to quarterly deliverables and develop action plans to mitigate threats to current sprint goals» Coordinated cross-functional efforts among 20+ Vanguard and Amex product development teams, seamlessly integrating Amex APIs, systems, and content with Vanguard's Discretionary Advice Platform in accordance with scope, schedule, and budget, expanding Vanguard's Digital Advisor reach to 9 million US consumer cardholders» Spearheaded regression, integration, and end-to-end test plans and incident management processes to amplify product quality, feature development velocity, and customer enrollment in Vanguard's digital advice offerings» Evangelized operational excellence by using Jira and ServiceNow metrics to drive continuous improvement throughout the program by reducing waste and thereby improved product feature velocity, defect and technical debt remediation rates» Worked with Vanguard and Amex DevSecOps teams to perform proof of concepts and implementations of synthetic testing, mutual transport layer security (mTLS), cybersecurity patches, and SSL cert updates

» Led Internal Audit's global Agile Community of Practice, introducing Gemba Walks to increase senior leadership visibility into audit teams’ ways of working, adoption of agile and experimentation, team performance, and client outcomes» Leveraged technical expertise and controls automation to expand audit scope, deliver comprehensive stakeholder assurances on technical platforms and services, and ensure 100% compliance with industry standards» Coordinated with global audit and technology teams to identify and mitigate risks arising from COVID-19 pandemic, safeguarding Vanguard's business and technical capabilities, and strengthening security posture» Collaborated with business and enterprise risk management partners to build and manage cyber data recovery vaults to store Vanguard’s most critical data, applications, and technology platforms

» Experimented with Dell/EMC and Tivo system and database architects to hypothesize, design, test, and resolve a long-standing data performance issue keeping content providers and consumers from meeting service level agreements» Instituted ServiceNow asset discovery and integration functionality with the deployment pipeline to simplify inventory, speed deployments, and boost customer satisfaction levels» Improved Tivo’s security posture, customer value, and mean time to resolution by identifying and remediating monitoring gaps with its business-critical value streams, applications and services

» Accelerated adoption of Agile Methodology bank-wide by contributing to TD's Agile Methodology Committee» Delivered hybrid infrastructures to agile development teams for implementing Telephone Consumer Protection Act, Dodd Frank DFAST, and Beneficial Ownership technical requirements» Worked with Web Services API teams to integrate US Checks, ACH, and Wire Transfer endpoints for consumption by IBM’s Big Data Fraud Analytics Platform» Reviewed production deployment artifacts from development teams for completeness, accuracy, and compliance with IT policies.

» Worked with Verizon Wireless and Synchronoss technical leadership to understand and define non-functional requirements for building product roadmap of Verizon’s Media and Contact Platforms» Continuously delivered server, network, and storage capacity for Verizon Wireless Media and Contact Platforms» Developed project and communication frameworks to enable fast starts and cross-team coordination of tasks» Participated in Sprint Planning to ensure feature alignment and priorities to reduce schedule risks with next release » Facilitated Scrum of Scrums meetings to increase information flow between product teams and reduce risks to the release» Developed business cases to monetize user experiences on Verizon Wireless Media and Contact Platforms

» Delivered customer enterprise storage solutions to support application upgrades, data center migrations/consolidations, and business mergers using Dell/EMC, HP, and Hitachi suite of data management products» Promoted timely issue resolution and strong customer relationships by serving as primary contact for Dell/EMC customer escalations, certifying delivery of prompt, and high-quality service» Aligned storage strategies with business needs by developing use cases and platform roadmaps in collaboration with customer business leaders and technical teams» Identified waste in critical business processes to reduce technical risks and production incidents toward achieving more predictable batch processing time on enterprise storage arrays» Improved customer cost transparency and resource management by developing cost models and IT taxonomies for Private and Public Cloud storage services» Designed and configured enterprise storage solutions using Dell/EMC, HP, and Hitachi suite of data management products» Developed scripts and configuration files to provision storage services for data management and batch processing» Performed disaster recovery testing of business-critical applications and data to identify gaps and increase stakeholder assurances with meeting business objectives» Increased resiliency of owning business and technical teams by transferring solution knowledge with coaching, demonstrations, and documentation

» Reporting industry themes, best practices, and new product features in TechTarget Storage Publication» Surveying IT Executives, Architects, and Administrators at Data Storage Conferences to identify changing business requirements, use cases, roadmaps, and best practices» Performing Product Reviews and Proof-of-Concept testing in Vendor and Independent labs