Demetric Brown Email & Phone Number

Rougemont, Nc, Us

North Carolina, United States

Raleigh, North Carolina, United States

IT Service Desk AnalystResponsibility in assisting users over the telephone, through email and ticketing system in a prompt, professional and considerate manner.Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk ticketing system.Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the DHTS department.Demonstrates competence in prioritizing user issues and resolving within Duke Hospital defined Service Level Agreements. Create and maintain documentation via the Duke Knowledge Base for other analyst in support of customer incidents

Duties includes: plant cabling installation, telephone system installation, programming, maintenance, and training. Network switch and router installation and configuration. Point-of-sale system installation and maintenance. Security camera and DVR installation and maintenance, cabling systems design, and voice and data networking equipment design.

• Install and terminate data/telephone communication cabling, including Cat 5E/6 and Coax.• PC support, desktop support, installing hard drives, motherboards, switches, racks and routers.

Deployed, programmed and installed Cisco routers and Switches at various Army Core of Engineers locations around the world.

• Install and terminate data communication cabling, including Cat 5E/6 and Coax.• Test and trouble shoot problems with structured cabling systems.• Install telecommunication equipment such as routers, hubs, servers and switches. • Kept detailed records of work performed, including configuration diagrams and specifications. • Current on industry standards and guidelines for installation of Cat 5 cable.

Took charge of job sites and crew members, including all aspects of field managementExtensive knowledge of network implementation, point-of-sale integration, wireless technologies, structured low-voltage cabling, small business phone systems, industry standards.Applied knowledge of retail networking, checkout terminals and infrastructure.Successfully completed retail rollouts such as Target “Ethernet Everywhere” project, Wal-Mart, Barnes & Noble, Hallmark warehouse, Food Lion, etc.Trained new personnel on various techniques, strategies and job-specific methods when installing network devices, phone systems, as well as fiber and copper cable.Applied knowledge of fiber optics e.g. Termination, cabling, care of, etc.Kept personal integrity in aesthetics a top priority along with finishing the project under time and with client satisfaction

Served as a team leader, monitoring twelve Cingular sites.Monitored Cingular’s network activities by telneting scripts using ProComm Plus.Dictated network procedures, performed documentation maintenance, and directed issues to appropriate departments.

Monitored network activities and provided problem determinations for customer accounts using a high-level Tivoli platform.Provided documentation assistance and vendor management support for third-party vendors.Developed and implemented new training procedures for new employees.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Telecommunications

Learned to install, operate, and perform maintenance on telecommunications equipment. Attended lectures and engaged in practical exercises.