- Lead a dynamic team of business analysts, providing guidance and support in the analysis of business processes.- Specialize in product ownership, taking ownership of the entire product lifecycle from ideation to implementation.- Demonstrate strong leadership skills by fostering collaboration, mentoring team members, and ensuring project success.- Extensive expertise in Salesforce, including customization, configuration, and integration to meet business requirements.- Collaborate with cross-functional teams to gather and analyze business requirements, translating them into effective system solutions.- Drive strategic initiatives by aligning business goals with technology solutions, ensuring optimal utilization of Salesforce capabilities.- Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of project objectives.- Conduct comprehensive system analysis to identify areas for improvement and optimization within existing business processes.- Stay abreast of industry trends and emerging technologies, applying relevant advancements to enhance system functionality.- Play a key role in the evaluation, selection, and implementation of new technologies to support business objectives.- Acts as a Leadership liaison for the Technical Resource Team. Provides communication, direction, timely performance feedback to team members.

- Delivers 1:1 and/ or 1:Many Value engagements to business stakeholders up to a C-Suite level- Ensures Customer Success is an intricate player of the Account team by building trust with personalized recommendations for the customer's business- Accelerates adoption by discovering any root hardships devising a plan of action to decrease moving forward- Facilitates product education and best practices

• Experience using Salesforce Administration Profiles, Creating Roles, Page Layouts, Org-Wide default: Sharing rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards. • Developed project plan for internal technical deployments and application upgrades• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service• Worked in agile (Scrum) methodologies of software development life cycle • Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills• Implemented Role Hierarchies and Sharing Rules for system security design• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects • Created custom profiles to restrict the data access to the internal users depending on their job responsibilities. • Implemented Security Settings at object level, field level and record level for different users. • Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles. • Developed and configured various Reports for different user profiles based on the needs in the organization

• Researched, diagnosed, and resolved application issues related to the maintenance, support, and operations. • Hands-on experience in creating custom objects, custom fields, custom tabs, validation rules, formula fields, Relationships- Master-detail & Look-up and customizing Standard objects based on business requirements. • Hands-on experience in creating Workflow Alerts and Actions and Process Builder automation tools. • Proficiency in SFDC administrative tasks like creating Profiles, Permission Sets, Roles, Users, OWD and Security Models- Object Level Security, Field Level Security and Record Level Security. • Experience in creating Record Types, Page Layouts, Pick lists- Controlling and dependent picklists based on user requirements to access fields. • Involved in creating Reports, Dashboards and Reports and dashboard folders and Approval Processes. • Experience in creating Web to Lead forms, Lead Management- Lead Assignment Rules, Lead Auto Response Rules and Lead conversion process. • Hands-on experience in creating Web to Case forms, Case Management- Case Assignment Rules, Case Auto Response Rules, Case Escalation rules and Email Templates. • Experience in GUI designing using HTML, JavaScript and CSS.• Researched, diagnosed, and resolved application issues related to the maintenance, support, and operations.

• Performed day-to-day Database Maintenance tasks including Database Monitoring, Backups, Space, and Resource Utilization. • Generated occasional reports in view of the factual investigation of the information utilizing SQL server Provided end-user support i.e. password resets, permissions• Ensure the rigorous application of information security/information policies, principles, and practices to the systems analysis process• Manage, configure, and maintain imaging of enterprise hardware, system software and desktop telephones. • Document resolutions for the IT department and end-users to reference.• Assist with management of equipment for users onsite and remote.• Setup user and system profile for new users along with setting group policy’s • Produce Ad-Hoc queries and reports as needed along with providing on-going analytical support • for these requests with metrics, attributes, relationship filters, and prompts to support reporting