D Brown Email & Phone Number

Atlanta, GA, US

San Francisco, California, US

- Lead a dynamic team of business analysts, providing guidance and support in the analysis of business processes.- Specialize in product ownership, taking ownership of the entire product lifecycle from ideation to implementation.- Demonstrate strong leadership skills by fostering collaboration, mentoring team members, and ensuring project success..

San Francisco, California, US

- Delivers 1:1 and/ or 1:Many Value engagements to business stakeholders up to a C-Suite level- Ensures Customer Success is an intricate player of the Account team by building trust with personalized recommendations for the customer's business- Accelerates adoption by discovering any root hardships devising a plan of action to decrease moving forward.

San Francisco, California, US

Atlanta, Georgia, US

• Experience using Salesforce Administration Profiles, Creating Roles, Page Layouts, Org-Wide default: Sharing rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
• Developed project plan for internal technical deployments and application upgrades
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service
• Worked in agile (Scrum) methodologies of software development life cycle
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills
• Implemented Role Hierarchies and Sharing Rules for system security design

New York, NY, US

• Researched, diagnosed, and resolved application issues related to the maintenance, support, and operations.
• Hands-on experience in creating custom objects, custom fields, custom tabs, validation rules, formula fields, Relationships- Master-detail & Look-up and customizing Standard objects based on business requirements.
• Hands-on experience in creating Workflow Alerts and Actions and Process Builder automation tools.
• Proficiency in SFDC administrative tasks like creating Profiles, Permission Sets, Roles, Users, OWD and Security Models- Object Level Security, Field Level Security and Record Level Security.
• Experience in creating Record Types, Page Layouts, Pick lists- Controlling and dependent picklists based on user requirements to access fields.
• Involved in creating Reports, Dashboards and Reports and dashboard folders and Approval Processes.

• Performed day-to-day Database Maintenance tasks including Database Monitoring, Backups, Space, and Resource Utilization.
• Generated occasional reports in view of the factual investigation of the information utilizing SQL server Provided end-user support i.e. password resets, permissions
• Ensure the rigorous application of information security/information policies, principles, and practices to the systems analysis process
• Manage, configure, and maintain imaging of enterprise hardware, system software and desktop telephones.
• Document resolutions for the IT department and end-users to reference.
• Assist with management of equipment for users onsite and remote.