Senior Customer Experience And Insight Researcher
CurrentDiscovering new product and service offerings for the nation's largest property, casualty, and automotive insurer, using qualitative / quantitative, user experience, and ethnographic techniques. Collaborating on the Innovation and Marketing teams to inform and shape solutions for unmet customer needs in the automotive, residential, financial, energy services, senior living, telematics, and customer segmentation areas. U.S. Patent for auto insurance quote and imaging information app.