Donna B. Email & Phone Number

Proofreading legal transcripts.

United States

Proofreading and editing of manuscripts. Providing premier customer service by exceeding clients' expectations.

New Jersey, United States

Distributed Proofreaders Foundation governs and supports Distributed Proofreaders (https://www.pgdp.net), a supportive community of volunteers, in its mission to preserve written works, primarily books, that are in the Public Domain in the United States by converting them into high-quality, freely available digital transcriptions.

Remote

• Used a conversation-based approach to uncover customer needs using open-ended questions.
• Met customers’ needs by performing activities such as refunding money, processing claims for lost or stolen credit cards, taking customer payments, updating account information, and sending out replacement cards.
• Assisted customers with account questions regarding transactions, interest, balances, payments, and product benefits.
• Referred customers to designated departments for further investigation regarding disputed charges, fraud, or digital issues.
• Performed multiple tasks and navigated multiple systems simultaneously to service the customer account or troubleshoot their questions and issues.

Richland, Mississippi, United States

• Provided support for distribution center manager, line-haul manager, equipment manager, and dock manager.
• Created and maintained processes for administrative operations to improve accuracy and efficiency.
• Created files, reports, and records while maintaining confidentiality.
• Preparation of source data and data entry.
• Communicated with staff and coworkers frequently about special needs and requests.
• Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.

Associate Of Applied Science

Certificate, Proofreading And Editing

Business