David B. Schultz, Cpt Email & Phone Number

Support complex system implementations and learning platform integrations to include Saba Cloud LMS, Degreed, Xyleme LCMS, and Oracle HCM. Advocate the use of technology to deliver human centered solutions that deliver performance-based outcomes.

Troy, Michigan, United States

Support complex system implementations and learning platform integrations to include Saba Cloud LMS, Degreed, Xyleme LCMS, and Oracle HCM. Advocate the use of technology to deliver human centered solutions that deliver performance-based outcomes.

Lead large-scale, concurrent projects for client organizations through analysis, design, development, implementation, and evaluation. Coach and consult with business leaders, managers, and team members to design and implement tactical processes, tools, and solutions that improve human performance with a solid return on investment. Notable clients include Chrysler, Ford Motor Company, and GMAC.Key projects include:• 6-Sigma Green Belt Training (instructional design)• Corporate Turnaround Support (consultant / designer)• ISD Specifications and Portal (author/architect)• Product Development System Training (ISD)• ROI Analysis Model (consultant / designer)• SCORM Interface (application design)• Supplier Learning Institute (leadership)• Training Outsourcing (vendor/project management)• Value-Based Strategic Planning (consultant)• Virtual Supplier Support Center (system architect)Three of the projects listed above received international awards for process superiority and results from representatives of the human performance improvement industry.

Supported major automotive and utility clients through technical and non-technical consulting, instructional design, and technical writing services, while managing the network infrastructure of the Company's offices in Southfield Michigan and Austin Texas concurrently. Clients included Chrysler Corporation, Ford Motor Company, General Motors, and MichCon.Key projects included:• 360° Leadership Assessment (application design)• Instructor Delivery Assessment (evaluator/consultant)• Key Operator Training (instructional design)• Financial Management System (system architect)• Program Quality Assessment (evaluator/consultant)• Sales Management Application (system architect)

Promoted to Director of Instruction in 1990 with responsibility for all aspects of the curriculum, faculty, and delivery operations at the main campus and satellite locations. Reporting to the Vice President at the accredited post-secondary school licensed by the Department of Education, the position required strong communication and management skills, clear organization, marketing, program planning, and evaluation expertise. Improved program quality and student retention by leveraging strong leadership skills, industry experience, and a passion for customer service. Key accomplishments included:• Development of performance-based training curriculums• Improving retention and placement through innovation• Co-organized an external division to provide curricula for public schools• University of Wisconsin appointment to the Ford Dispute Settlement Board

Selected by the University of Wisconsin to serve a voluntary, three-year, term in the Detroit region as the technical arbitrator (board member) on a four-member panel comprising the Ford Consumer Appeals Board. This position was part of a third-party dispute mechanism associated with the Magnuson-Moss Warranty Act. Following participation in an intense arbitrator-training program at the University of Wisconsin – Milwaukee, the board met monthly to render decisions that reflected a thorough review of the case file, testimony, and data obtained through independent inspections.

Managed daily operations with responsibility to oversee repairs, manage technicians, guide service consultants, control cost, improve customer satisfaction ratings, while operating the department as a profit center. Essential duties included hiring, training, and managing a team of commissioned service consultants and technicians. Additional responsibilities included interfacing with representatives of Chrysler Corporation, managing budgets, setting sales goals, monitoring policies and procedures, and dealing directly with customer concerns. Realized significant gains through a personal commitment to customer service, technician development, and a passion for the industry; improved the department's customer satisfaction rating by 25% during this period.