David Barnes Email & Phone Number

Riverview, Fl, Us

· Manages the System Administration/IT Technician resources that maintain computer and network hardware, systems hardware, applications software, configurations, and phone systems.· Manages external service provider(s) contracted to assist with the support and maintenance of computer systems, applications, security and network configurations and telecommunications.· Manages the IT Help Desk team that supports end users with operational items: including login issues, system and hardware installations, user account maintenance and system availability; including but not limited to PC set-up and configuration and desktop support, printers, and phone system.· Assists the Systems Engineering team with the monitoring and maintenance of IT Systems and server operations including virtualization platforms, Active Directory and group policies for desktop users, devices, and services· Manages, supports, and provides technical expertise for Office 365 applications (e.g., SharePoint online, Exchange, Teams, Azure AD, Security and Compliance).· Manages the programs (e.g., Phish ER, KnowBe4) to train end users on Cyber Security awareness.· Manages Microsoft 365 subscriptions, licenses, and user management.· Utilizes expertise in Exchange Admin Center and PowerShell scripting.· Researches and evaluates new technologies, leads and participates in Tech/Systems continuous quality process improvement efforts.

Riverview, Fl, Us

• Provide support for many Microsoft systems/areas including Active Directory, Office 365 Admin, Azure AD, SCCM, Volume Licensing, Graph API, GPO• Maintained Exchange, Mimecast, Sendgrid and Rackspace email systems.• Create user documentation for email, phones, and other systems.• Built applications and worked as general admin of Okta for identity management.• Created scripts in Visual Studio using PowerShell.• TeleVoIPs VOIP system management.• Utilize ConnectWise Manage ticketing system, triaging inbound tickets and streamlining processes.• Manage all company computers using ConnectWise Automate RMM.• Implemented and maintained KnowBe4 Security Awareness and Phishing prevention program.• Key contributor during migration to and continued support of Salesforce (from Freshdesk) for email systems, SSO and general admin.

Riverview, Fl, Us

• Provided system support for BlueShip, MercuryGate TMS, Freshdesk, Banzai and other IT systems using ConnectWise Manage ticketing system.• Identified bugs and communicated with business analyst team to identify solutions.• Provided system training for internal users.• Resolved UI errors through various methods including database research.• Monitored automated services to ensure proper functionalities of all systems.• Used Microsoft SQL to query database and write updates.• Communicated with Business analyst team to remain up to date on new system development.• Streamlined system processes to further automation.• Created and maintained process documentation.

Tampa, Fl, Us

• Built pilot programs with automated processes and efficiencies to allow programs to scale effortlessly.• Developed and maintained detailed playbooks for programs, providing process standards and continuity.• Managed multiple early adopter pilot (beta) programs, worked with quality assurance and development teams to corroborate issues.• Conducted webinars collecting feedback from partners for product management team.

Tampa, Fl, Us

● Wrote, maintained, published, audited, and provided partner support of all Reported Issues.● Editor and publisher of Knowledge Base Articles.

Mount Laurel, New Jersey, Us

• Opened and implemented over 20 new accounts.• Recruited to develop $10 million Florida territory.

Riverside, Mi, Us

• Opened new business, expanding sales revenues by over 25% to over ten million annually.• Increased client base by more than 30% to over 200 active accounts.● Created product management program including personalized inventory reports, on-site inventory management/forecasting, and inventory stocking agreements.● Coordinated entire post sale implementation process including artwork, label production, materials management, label application, order scheduled, rush items, and shipment tracking.

Lake Forest, Il, Us

• Provided Key Account Management for second largest client ($4 million/year) in division.• Exceeded over 50% of sales quotas, developed monthly forecasts, received sales team of year award.• Developed territory from $8 million to over $10 million in annual revenue.• Reduced slow moving inventories from 15% to below 2% of annual sales volume.• Setup, merchandised, and staffed tradeshow booths at shows with up to 20,000 attendees.

Addlestone, Surrey, Gb

• Steered a cost reduction project resulting in freight savings of over $1 million per year.• Coordinated multiple office relocations included all facilities related planning and implementation.• Provided logistics and customer service for produce customers nationwide.• Grew gross revenue from $11.5 million to over $17 million.• Created inventory management spreadsheet to manage and reduce rental costs of leased materials.

• Managed a staff of 16 drivers, planned and scheduled daily workloads, and created all work orders.

Agricultural Systems Management, Irrigation

Microsoft Technology Associate, System, Networking, And Lan/Wan Management/Manager