Donna Buchanan Email & Phone Number

Successfully managed (13) Cleveland Macy’s Department store locations and a District Team with sales volume of $210 million. Responsible for driving sales, profit, credit, turnover and customer experience results for the District.* Exceeded customer expectations and ranked #1 in Net Promoter Score within the North Central Region & #1 within all of Macy’s Department Stores. * Cultivated strong partnerships within the organization to identify new localized assortments for the Cleveland stores in response to the voice of the customer.Achieved #1 Engagement Score within the North Central Region, with a 4 pt improvement to last year; ranked 7 of 69 Districts within Macy’s.

Managed top line sales and profit growth for 18 stores located in Tennessee, North Carolina & Kentucky totaling $350. million. Ensured goals for the Region aligned with the organizations strategy. * Successfully transitioned former May Department Stores in Nashville to Macy’s during 2006 May/Macy’s merger. * Elevated store performance metrics, presentations, and customer expectations resulting in consistently achieving sales and profit performance to plan.* Consistently delivered #1 Customer Service scores within the Macy’s South Region.* Prioritized talent development and succession planning; upgraded the quality of the team.

Managed the financial, operational & merchandising functions for 14 Hecht/Strawbridges store locations in Baltimore, MD, Harrisburg, PA and Wilmington, Del. Totaling $400M. * Delivered top line sales and profit growth by gaining support and commitment from key stakeholders to achieve the regions objectives. * Exceeded Customer Service Scores, year over year ranking #1 in the company.

* Successfully managed 5 separate locations over the span of 7 years.* Last assignment was elevation into $90 million flagship store, Tyson’s Corner before being promoted to Regional Vice President Stores.