Doug Busley Email & Phone Number

Danville, Ca, Us

San Francisco, California, Us

• Setting the strategic direction for the Messaging pillar of Product Engineering which include Mobile, Channels, Journeys, and Campaigns• Leading an organization of 25 reports total (direct and indirect)• Delivered on several high profile feature developments in all areas of the pillar to increase ARR by $115MM+• Guided team through several scaling and reliability upgrades including some major architecture reworks to scale our application more effectively

San Francisco, California, Us

• Recruited, hired, and onboarded 9 new Software Engineers and 2 Engineering Managers• Leading a team of 15 Engineers and 2 Engineering Managers to grow and maintain the Workflows product• Successfully ran an intern program for 12 interns which resulted in 9 entry level FTE hires• Reinventing the UI to provide a better user experience and modernize from Angular to React Working with the product and design teams to scope and estimate delivery into quarterly buckets Delivered a limited beta, public beta, and GA to Iterable customers• Replacing queueing and database systems to prepare for large enterprise scale• Reorganized the team to ensure processes scale with massive team growth• Coached engineers at all levels of experience, from entry level to Staff level• Coordinating a leadership effort to put processes in place for ICs interested in a management role determine next steps and get mentorship• Delivered 2 information sessions, including testimonials from other employees who recently underwent their own management role change

Contract with Bridge2 Solutions inc• Technical lead for a re-platforming of a legacy platform for digital currencyand asset management tool using Java Spring Boot and Azure• Scrum Master for 2 scrum teams spanning 4 time zones• Creating APIs for a major food chain to integrate with our application to allowpurchases at their restaurants• Implementing a person-to-person transfer service that will work for both USDollars and Bitcoin• Developing an API to purchase and sell BitcoinDNA Busley LLC Products• Developing a product in the small business retail space• Using Spring Boot to create an API to keep inventory of collectible items• Developing algorithms to determine market values of collectible trading cards • Creating an admin console to administer the system using React• Managing infrastructure in AWS using Terraform

Redwood City, Ca, Us

• Led a team of 12 FTEs and 6 contractors that created consumer facing and internally facing systems• Participated in scoping and planning of Product and Engineering Roadmaps• Restructured hiring process to better attract and hire talented engineers whilesuccessfully hiring and onboarding 3 Software Engineers• Finalized a career lattice to give direction to Software Engineers on how tounderstand their current progress and grow their career• Created operational metrics to increase transparency on the latency andavailability of our systems• Introduced standard scrum practices to show better transparency to thestakeholders and ensure that we continued to stay on the right track (e.g. Demo)

San Francisco, Ca, Us

• Led a team of over 20 engineers including two offshore teams• Was actively engaged in the hiring process for the team, building it fromscratch• Represented Engineering in quarterly planning sessions to size epics at a highlevel• Provided guidance and leadership in company-wide development practices• Member of Architecture Committee• Led initiatives to standardize removal of PII inside logging statements and patterns for Circuit Breakers• Managed a technology stack including three languages (Java, Node.js, and golang)• Architected Hadley - a Facebook Messenger bot for managing your orders• Was actively involved with Business Leadership to define the product roadmapand position the newly formed company to grow• Provided configuration portals for Product teams to configure the productwithout code releases

Pleasanton, California, Us

• Led a team of 10+ engineers on the ordering and fulfillment platform• Shepherded employees through various parts of the immigration process• Held regular one-on-one sessions and bi-annual performance reviews to growengineers in their technical career path• Actively engaged in hiring process, recruiting graduates from local colleges andseasoned engineers• Fixed a broken code merging process which resulted in complicated processesto revert commits, which often delayed releases• Onboarded more than 30 gift card distribution partners within last ninemonths, resulting in a revenue increase of 30%• Refactored code to implement circuit breaker pattern using Hystrix• Led and contributed to a team to replace outdated proprietary framework withSpring Boot and Netflix modules• 10x performance increase as compared to legacy framework• Led a team to design and implement a new inventory system for digital andphysical gift cards• Platform included several REST services, several batch jobs, and aninternally available portal• Delivered on a platform to fulfill eGifts using our fulfillment platform• Led a re-platform of a .NET customer facing web application to Spring MVC• Resulting re-platform saved operational cost by moving the application from the data center to the cloud using AWS• Contributed to the Blackhawk Service Framework (a highly-leveraged framework within the organization)• Implemented and managed a project to create a fulfillment platform for internal and external clients• Conducted “brown bag” learning sessions on Spring MVC and Spring Security

Oakland, California, Us

• Leading a development project consisting of five developers which includes both web services and batch programs, utilizing CC&B Configuration Tools and Java Spring Batch• Performed a rotational assignment consisting of major changes to an existing Nuance IVR solution• Mentored three Senior Developers throughout the project• Created a Maven POM file to automate the deployment of the IVR to Tomcat Application Servers while integrating an existing Ant script• Scheduled IVR batch jobs using Quartz• Designed and developed a Spring MVC application, enabling the operations team to change IVR configurations without calling the on-call programmer• Coached and guided an intern through a three month IT Internship Program• The intern successfully delivered two production batch jobs• Successfully led a project of three programmers to deliver seven Mass Transaction batch jobs ahead of schedule and under budget• Coordinated three Java training sessions for 45 developers• Named resident expert Java developer for the CC&B organization• Actively engaged in all Java projects from a design and code review perspective• Author of many common classes shared by all CC&B Java Spring Batch programs such as general utility classes, JPA entities, and Spring infrastructure configuration files• Provide 24x7 on-call support on a rotating basis and educated new members of the rotation• Floor captain for the Customer Care IT Employee Engagement Initiative• Created batch jobs for a CC&B System using Unix scripts and PL/SQL• Advised and reviewed programming code and SQL statements for Senior Developers • Lead developer on a high-profile, first of its kind CC&B Configuration Tools project completed on time and within budget• Liaised with the Operations Team to design and implemented an unprecedented Java Environment for CC&B Batch jobs utilizing Spring Batch 2.1

Us

• Designed and developed message flows using IBM Websphere Message Broker• Elected to the Development Expert Team to teach other developers best practices for using IBM Websphere Message Broker• Wrote validation scripts and custom modules for Ascent Capture using VB 6.0 and C# .Net• Created a validation and automation script which saved Scan Specialists from having to manually validate OCR results• Produced batch programs for IBM DB2 Content Manager using Java• Excelled in replacing a Senior Developer who left the company without any turnover or training in the IBM DB2 Content Manager API• Designed and developed modules for IBM DB2 Content Manager and IBM DB2 Document Manager• Administrated the IBM DB2 Content Manager and IBM DB2 Document Manager applications• Authored various artifacts including Use Case Specifications, Use Case Model Surveys, External Interface Specifications, and Software Turnover Requirements Documents• Conducted research and presented on the architecture of the Marketing Portfolio’s core systems to Senior Management• Successfully gathered requirements for a large-scale project regarding activating Manufacturer coupons to the Safeway Club Card, a predecessor to the “Just 4 You” project

Mba, It Management

Computer Science, Software Engineering