Medium Truck representative at Ford Motor Company;Parts and Service Manager at heavy truck dealership;Service and Parts Sales representative for two manufacturers (OEMs);Field Service Engineer for two manufacturers (OEMs);Fleet Sales Manager for two retailers;Wholesale vehicle sales representative for two heavy truck manufacturers (OEMs);District and Region Field Service Management for heavy truck manufacturer (OEM);Specialist in parts and service sales, marketing, and profitability, vehicle repair, customer satisfaction and retention (CSI);Specialties: Setting goals and objectives and formulating the action plans to achieve them;Improving dealership service and parts processes; CSI processes, customer satisfaction, and customer retention;Service and parts marketing and sales;Warranty application, administration, and control;Fleet vehicle prospecting and sales;Sales incentive application and control;Diagnosis and repair of problem vehicles;Continuous in-dealership process improvement with emphasis on parts, service, and sales training;Training of parts and service personnel; Repair order preparation, use, and control;Accessory stock, marketing, and sales processes.
Listed skills include Extensive Automobile Retailer Contact Experience, Retailer Parts Operations Knowledge And Skills, Retailer Service Operations Knowledge And Skills, Retail New Vehicle Sales Experience At 2 Different Retailers, and 38 others.
