• Consultant role in both commercial presales and IT operations, offering insight expertise from a commercial and technical standpoint. • Plays a key role in the ITS team to drive and achieve business goals, including annual revenue targets, vendor management and operations excellence. • Primary product pillar in outsourcing IT support services, with a secondary role in supporting Konica Minolta’s print management services. • Responsible to build, recommend, assist and consult the Sales Team in providing business value propositions to customers based on the customer requirements• To achieve and work on project scope, goals and deliverables that support business goals in collaboration with all parties.• Effectively communicate project & case expectations with all parties to ensure that deliverables are on time.• Work in liaison and collaboration with other departments in creating project teams within the company including outsourced third-parties and KM Regional as well as KM global team.• Responsible in analyzing assessment/requirement-study information and data to provide solutions and recommendations to improve customer work process in line with client strategic direction and goals.

As part of Konica Minolta's new business strategies division, my current role specializes in requirements study of new business opportunities and supporting sales consultants with relevant data analysis and technical knowledge. Considering that the bread and butter of Konica Minolta's business is still in the printing industry, our team provides in depth support to the sales team with print fleet optimization and document management solutions. Being part of the pre-sales team, I have hands-on experience in print environment optimization, business calculations of print solutions' TCO, tender submissions and business proposal write-ups. However, with Konica Minolta's venture into the IT services industry, my daily tasks further expanded into the business requirements studies and data analysis for ERP solutions, IT hardware architecture (servers, zero clients), Business Intelligence applications, Enterprise Content Management and other IT related services. With the company's wide range of clientele that spreads across various verticals and horizontal industries, frequent meetings and interviews with customers from CIOs to key business users have also been a norm.

Supports IHS products for the EMEA region. IHS products supported includes data analytics platforms for the energy, automative, maritime, aerospace & defense, chemicals, engineering, technology and other industries. Customers are supported via phone, emails and webchat.Job scope includes ensuring customer access to IHS systems are secured, administrate users, provide deliverables, RMA processing, billable support and resolving any issues customers may face with subscriptions and purchases. Due to the nature of the job and structure of the team, position requires close collaboration with members from the UK and US, and also build great relationships within departments globally. Understanding of IHS products greatly increased knowledge in different fields and dealing with a broad range of customers from Fortune 500 companies. Achieved "green" metrics for consecutive quarters for customer survey feedbacks and has highest productivity in team consistently. Winner of quarterly outstanding customer service award for Q3, 2016. In addition to that also got certified in the ITIL foundation course. Active involvement within the company's Corporate Sustainability objectives and have won 2 quarterly awards for leading 2 successful CS events.

Enrolled for the position of Dell Malaysia's first social media support team for the enterprise products. After assisting the project manager to kick start the team, job scope now includes the following : - Providing technical support for all Dell enterprise products via a globally used twitter account, @DellCaresPro. - Product support covers Dell PowerEdge servers, PowerConnect / Force10 switches, PowerVault / Equallogic / Dell-EMC / Compellent storages, and other enterprise related products. - Monitor, outreach and engage customers pro-actively using the social media engagement tool Radian6. Number of tweets screened through daily averages at around 1200. - Help build up Dell's corporate profile, at the same time convert ranters to ravers. - Being part of the Dell community forums and provide solutions online via blogs and forums to Dell customers, consecutively saving operations cost and investments on other support channels. - Increase traffic volume of Dell customers to the corporate Twitter and Facebook account. - Gather weekly product and corporate news highlights for an internal global newsletter.

As one of the Shell's request management analyst. Team is involved in the support of Shell companies globally to perform requests such as administration jobs of user/computer accounts, software assignments, print queue handling, and proper escalation of users' requests. Work is based on a 24x5 schedule thus teamwork is essential to achieve the designated SLA.

Part of the internal IBM helpdesk support team that covers the ASEAN region. Job requires daily conversations with users from Malaysia, Singapore, Indonesia, Philippines, and Thailand. Supporting range covers various IBM standard softwares, Lotus Notes R6, network connection configurations, windows configurations, and general inquiries. Job requires adequate communication skills with a good etiquette in order to satisfy customers. Side requirements of the job involves case logging of each incoming call, monitoring the call flow for proper teamwork management, and submitting daily excel reports on incoming calls of other agents. Although this position is basically a first point of contact to users, but daily troubleshooting sessions along with a heavy workload had essentially improved communication skills, ability at work, and technical knowledge.