Diana Cardona Email & Phone Number

Canada

Canadá

As a Team leader I lead teams to guarantee the delivery of top quality services. My focus is on optimizing operational efficiency and customer satisfaction, making the company the main option for comprehensive service needs.1. Lead and motivate teams to achieve operational and service objectives.2. Supervise and coordinate the execution of facilities and cleaning services projects.3. Ensure high quality standards and compliance with health and safety regulations.4. Collaborate closely with other departments to ensure smooth integration of services.5. Develop and maintain strong relationships with other departments to understand and meet customer needs.6. Provide ongoing training and support to team members to foster professional growth and collective success.

As the founder and Virtual Assistant at DC Virtualaid, I am dedicated to providing high-quality virtual assistance services to businesses and professionals worldwide. With a particular focus on administrative and accounting management, as well as copywriting, customer service, and other key services, we are committed to driving our clients' success in the remote work environmentResponsibilities:•Administrative and Accounting Management: A wide range of administrative and accounting services, including but not limited to schedule management, document organization, expense tracking, invoicing, and bank reconciliation. I ensure that my clients' daily operations run smoothly and efficiently, allowing them to focus on their core business objectives.•Copywriting and Communications: Crafting persuasive and captivating content, from social media posts to blogs and emails. Utilizing content marketing strategies to enhance brand visibility and engagement, assisting clients in effectively reaching and connecting with their audiences.•Executive and Personal Support: Providing exceptional assistance to busy executives and professionals, managing routine tasks and offering personalized support according to individual needs. From travel management to event coordination and market research, ensuring that every aspect of our clients' professional and personal lives is perfectly organized.•Customer Service: I provide dedicated customer service, ensuring quick and effective responses to their inquiries and concerns. I strive to maintain clear and friendly communication to ensure customer satisfaction and loyaltyWhy DC Virtualaid?In an increasingly digitized and globalized world, I offer flexible, tailored solutions for remote work, providing my clients with the freedom to focus on what truly matters: Growing their businesses! With a focus on excellence, confidentiality, and attention to detail, my effort prevails in being a valuable partner on the journey to business success.

Canadá

I actively collaborated in the production process of high-quality food, meeting company standards and guaranteeing operational efficiency.Played an integral role in optimizing production processes, identifying and implementing improvements that increased productivity and reduced costs.Worked closely with colleagues and supervisors to meet deadlines and maintain a safe and organized work environment.Demonstrated problem-solving skills by addressing unexpected challenges during the production process, ensuring effective response and minimizing downtime.I actively participated in continuing training programs to improve my technical skills and knowledge in the field of industrial production.

Bogotá, Capital District, Colombia

Accounting management:- Coordination and execution of routine accounting processes to ensure financial integrity.- Monitoring and recording of financial transactions, including accounts receivable and payable, payroll, budgets and bank reconciliations.- Detailed documentation of financial transactions, including cash, credit, fixed assets and accrued expenses.Preparation and documentation:- Compilation and preparation of relevant financial information, document generation and closing of accounting books.- Efficient use of advanced computer tools to produce accurate and professional reports, documents and presentations.Quality control and continuous improvement:- Proactive identification and timely correction of accounting errors, as well as implementation of systems to prevent recurring problems.- Ongoing evaluation and improvement of financial records to support strategic business decisions.Fund management and reconciliation:- Rigorous tracking of funds, preparation of deposits and regular reconciliation of financial accounts.- Expert use of accounting software to generate accurate tax returns and produce consolidated reports for decision making.In this position, I revolutionized financial accuracy and efficiency. I meticulously reviewed the accounting records system, ensuring flawless financial reporting. My strategic management of the fiscal calendar prevented late filing penalties. I was instrumental in digitizing the filing system, ensuring quick and reliable access to vital documents. In addition, I perfected the treasury management process, which was crucial to maintaining healthy business relationships through quick transactions.

Bogota, D.C., Capital District, Colombia

• Preparation and follow-up of the annual budget.• Preparation of monthly management reports of the Executive Director and annual compilation.• Management of executive agenda.• Organization of events.• Scheduling of meetings, travel and travel expenses of the Executive Director.• Follow up of the Association's Social Media and Web Page publications.• Recording of business transactions in the accounting software.• Preparation of the accounting accounts for the accuracy of the financial reports and taxes.• Elaboration and preparation of the administrative payroll.• Scheduling of payments to suppliers and payroll.• Preparation of invoices, accounts payable and receivable.• Responsible for the smooth running of the office.Here, I was pivotal in enhancing organizational compliance and documentation processes. I introduced the Personal Data Treatment Policy, ensuring utmost data security. My initiative to create standardized document templates streamlined operations significantly. I also established a new, efficient recruitment strategy for the Advertising department, ensuring the onboarding of proficient candidates. My efforts in fine-tuning financial reporting resulted in optimized resource allocation and substantial cost savings.

Bogotá, Distrito Capital, Colombia

I performed user service functions, administrative document drafting, application module review and response, national file optimization, this was a key transformational project, revamping the application process for temporary attorney licenses, which dramatically reduced turnaround times and improved client satisfaction. I also implemented rigorous data verification for the production of professional attorney licenses, achieving near-perfect accuracy and minimizing resource waste. My proactive improvements in communication and commitment to accurate legal documentation reinforced user confidence and engagement.

Bogotá, Capital District, Colombia

• Responsible for managing and responding to Petitions, Complaints, Claims and Suggestions (PQRS) from the company's customers.•Thoroughly analyze each PQRS received, evaluating the traceability of submissions and conducting thorough investigations to thoroughly understand each case raised by the customer.• Ensure compliance with the legal terms established for the response to PQRS, ensuring that customers receive a timely response within the deadlines stipulated by current regulations.• Collaborate closely with the different departments of the company, including customer service, logistics, and claims management, to gather the necessary information and provide complete and accurate responses to customers.• Ensure compliance with legal and ethical standards in all responses provided to customers.• Prepare periodic reports on the status of PQRS received and responded to, as well as on the response times met, in order to maintain an updated and transparent record of PQRS management.• Provide clear and effective communication throughout the process of handling PQRS, in order to maintain customer satisfaction and foster positive business relationships.• Identify opportunities for improvement in customer service and PQRS management processes, proposing and implementing corrective and preventive actions to optimize the quality of service offered.• Keep updated on the rules and regulations related to customer service and complaint management, in order to ensure the quality of the service offered.I managed to decongest the PQRS modules that were saturated, implementing efficient management and response strategies, significantly reducing response times to PQRS, going from an average of 3 months to respond to them within the period established by the regulations, which is 15 working days, increasing user satisfaction by providing quick and effective responses to their Petitions, Complaints, Claims and Suggestions, thus ensuring a better customer experience.

Postgraduate Certificate, Business Analytics

Bachelor'S Degree, Accounting