David C. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Menlo Park, Ca, Us

Serving as a dedicated Member Advocate, expertly guiding Medicare beneficiaries through their healthcare journey while maintaining strict adherence to federal healthcare regulations and compliance standards.Key Responsibilities & Achievements:• Successfully manage 30+ daily consultations, providing comprehensive guidance on Medicare Advantage (Part C) and Prescription Drug (Part D) coverage options• Demonstrate expertise in matching beneficiaries with optimal healthcare solutions while maintaining unwavering commitment to regulatory compliance and ethical standards• Navigate complex healthcare regulations to ensure all interactions align with federal guidelines, including HIPAA, ADA, and Medicare Marketing Requirements• Specialize in culturally competent communication, particularly in addressing Traditional Chinese Medicine (TCM) coverage needs for diverse populations• Execute thorough provider network verification processes, ensuring seamless coordination between beneficiaries and their chosen healthcare providers• Maintain 100% compliance record while delivering exceptional customer service in a highly regulated environment💡 Core Competencies:• Healthcare Compliance• Medicare Regulations• HIPAA Privacy & Security• Customer Advocacy• Healthcare Navigation• Cross-Cultural Communication• Provider Network Management

Laguna Hills, California, Us

Highly experienced Cantonese Reviewer QC Proofreader with a proven track record of improving data quality and team performance. Expertise in utilizing Google Reporting Tools and Data Tools to verify vernacular Cantonese transcriptions for accuracy. Developed and implemented comprehensive quality control measures, addressed linguistic challenges, and provided constructive feedback to enhance transcription accuracy and efficiency. Corrected Simplified characters to Traditional Chinese, ensuring data accuracy. Provided detailed explanations of Cantonese nuances to non-native transcribers. Developed and revised comprehensive cheat sheets to supplement client guidelines. Regularly audited transcribers and provided feedback to optimize performance. Submitted daily reports to managers for statistical analysis and performance tracking.• Significant Accuracy Improvement: Improved transcription accuracy from 50% to over 90% through rigorous quality control reviews with a geographically diverse team, demonstrating a strong impact on data quality.• Cost Savings & Project Extension: Saved 4 stateside transcriber positions and extended stateside positions by 3 months at the beginning of 2024, contributing to significant cost savings and project timeline extension.• Extensive Review Scope: Edited and reviewed transcriptions from a team of 11 transcribers (3 on-site, 3 remote stateside, & 5 overseas remote), demonstrating the ability to manage and provide feedback to a large and diverse team.• Meticulous Quality Control: Maintained transcription quality by meticulously reviewing up to 200 daily Vernacular Cantonese audio files, ensuring adherence to strict quality standards and attention to detail.• Process Optimization: Achieved a 75% time reduction in the transcription file retrieval process by utilizing Google Sheets to extract Hash IDs from URLs, demonstrating proficiency in leveraging tools to enhance efficiency.

Laguna Hills, California, Us

Highly meticulous and detail-oriented Cantonese reviewer with a proven ability to enhance data quality and streamline review processes. Expertise in identifying and correcting discrepancies, inconsistencies, and errors in transcribed data, ensuring adherence to language conventions and client-specific guidelines. Instrumental in improving the company's evaluation process and onboarding procedures for new transcribers.• Extensive Review & Quality Assurance: Reviewed and quality-checked over 36,000 transcription files from 5 different transcribers (3 on-site, 2 remote) within the first 2 weeks.• Enhanced Transcription Accuracy: Improved overall transcription accuracy through meticulous review and correction of grammatical errors, spelling mistakes, syntax issues, and inconsistencies in language usage.• Streamlined Review Process: Reduced revision cycles by implementing a comprehensive review process that addressed specialized vocabulary, jargon, and dialectal variations, ensuring consistency and clarity across all transcriptions.• Evaluation Process Improvement: Proposed and implemented upgrades to the Cantonese evaluation test, incorporating a stronger focus on common conventions and client guidelines, resulting in improved new hire performance and faster onboarding.• Early Stage Quality Control: As the first of 5 initial transcribers on a new project, audited the quality of work from all team members, identifying and correcting significant errors, including the use of simplified Chinese characters in a traditional Chinese (vernacular Cantonese) project, ensuring data integrity from the outset.• Adherence to Client Requirements: Strictly adhered to client-specific formatting and style requirements across all reviewed transcriptions, guaranteeing consistency and compliance with project specifications.

Laguna Hills, California, Us

Proven track record of exceeding expectations in fast-paced, project-based environments. Played a crucial role in advancing the company's data services and AI development projects. Conduct thorough research to ensure accuracy of information. Consistently met project deadlines. Maintaining unwavering commitment to language quality and project standards, a keen eye for detail, upholding strict confidentiality protocols and project standards.• Accelerated AI Development: Transcribed 17,200 audio files 59% ahead of schedule, completing the project in just 32 days, significantly accelerating AI speech-to-text algorithm development.• Efficient Data Categorization: Demonstrated exceptional efficiency and accuracy in categorizing files into "language-appropriate," "other language," and "non-audible" categories, ensuring data integrity for downstream processes.• Strict Adherence to Guidelines: Maintained 100% adherence to client confidentiality protocols and stringent guidelines for punctuation and spelling, ensuring data quality and security.• Research & Terminology Expertise: Exhibited strong research skills, verifying and incorporating current, relevant terminology to enhance transcription accuracy and reflect evolving language usage.• Adaptability & Perseverance: Showcased adaptability and perseverance in high-pressure situations, demonstrating the ability to maintain focus and productivity under tight deadlines.

Hong Kong, Hk

Successfully completed the 6-week training course on note-taking for interpreters, covering differing topics ranging from Finance, to insurance and liabilities.

Burbank, Ca, Us

Conduct sociology investigations, with an emphasis towards psychological effects of perceived power: Observing the interaction and group dynamics between atmosphere, production assistants, and the director. Analyzing choice of words as well as tone of cues. Interview production assistants, actors, and other personnel.

Hanover, Maryland, Us

Onboard personnel, and continue to liaise on their behalf between HR and management. Recreate 26pgs of commonly used HR forms where no digital copy is found, to prepare for translation. Fix typesetting + formatting issues during translation process.• Facilitated in a 3-language interpreting session for 4-party meeting.• 56-minutes to translate 407 words. (All-hands EEO Notice).• Translated 478 words in 28 minutes. (EEO non-discrimination Notice).• Re-file, and re-organized 1000+ employee files in correct alphabetical order, in accordance to active status, salaried employees, and terminated categories. Letting HR Generalists know of any discrepancies to names and employee IDs.

Charlotte, Nc, Us

Providing client care, engaging with clients to ensure the financial health of all customers. Identify customer target language, refer to appropriate personnel with such skills, refer to appropriate personnel with such skills. Assist customers with mobile online banking navigation, DDA account maintenance & additional accounts. Process credit & debit cards bill pay, & product support inquiries. Determine financial important needs and provide solutions for their financial goals. Refer all PPP, transaction disputes (such as fraudulent activity & overdraft fee issues), & wire transfers requests to relationship managers.• Average daily transactions worth $70,000 for private and commercial clients.• Save company 98% check processing fees via mobile deposits, reducing customer wait time.• Conduct daily audits of cashbox amounts.• Write up Cash Transaction Reports for cash amounts of $10,000 or more.• Teach clients how to properly use the ATM for withdrawals, avoiding long lines.

With a lifetime's experience of breaking down foreign concepts into easily understandable terms. Provide tailored language tutoring that fits the needs of all language students.

Beverly Hills, Ca, Us

Establish patrol perimeter and area. Patrol outside shooting locations, establishing profiles for authorized and unauthorized entrance within film set, and maintain safe access.* Protect and ensure safety for authorized personnel against suspicious persons, vehicles, and activities.Perform traffic control: Set up temporary traffic control devices and directing traffic.** Prevent loss and/or defacement and damage of studio equipment and vehicles worth thousands of dollars.****CFC 403.12.2 Public safety plan for gatherings**Stopping, Standing, and Parking. CVC§22500***Offenses Relating to Traffic Devices. CVC§21464

Primarily protect a 1.82-acre area from transients threatening normal operations and staff. Establish physical features and behavioral baseline, to whitelist allowed activity, while denying entry to unauthorized trespassers.

La Canada, Ca, Us

Maintains daily activity logs. Coordinate with local authorities to report suspicious activities.●Patrol an assigned area of ~28-acre², to secure a 7-building property, closing 20 access points, on foot and in vehicle.●Manage 2 guards to and enforce regulations across 6 pools, & 336 boat slips.●Enforce parking ordinance and regulations on 1115+ residential parking, 168 tandem parking spots, 4 handicap spots, 8 loading zones, and 43 specially-designated spots.* ** *** **** ***** •Including a building with 5 handicap spots, 103 resident parking spots, along with 73-tandem spots. •Makes arrangements for vehicles to be towed with authorized vendor.***●Delivers "Pay or Quit" and "Abandoned Property" Notices. ******●Enforce "No Smoking" policy as per property policy and CFC 310.●Issue citations to vehicles blocking entrance/exits. ******●Enforce LA County Noise Ordinance (Chapter 12.08. "Noise Control"), log noise level, and submit report to higher-ups and management office. *********Offenses Relating to Traffic Devices. CVC§21458**Stopping, Standing, and Parking. CVC§22500***Authority to Remove Vehicles. CVC§22658****FIRE APPARATUS ACCESS ROADS. CFC 503*****ACCESS TO BUILDING OPENINGS AND ROOFS. CFC 504******VACANT PREMISES. CFC 311*******GENERAL MEANS OF EGRESS. CFC 1003********Equivalent to Temple City Title 9-1I "Regulation of Excessive Noise"

• Maintain tenant confidentiality, successfully preventing information leakage by 100%.• Monitor security cameras for to maintain security, hand over footage to Police upon request.• Familiar with BostonPost Management, to collect, handle, and record ~$32,000/monthly in a 145-unit property.• Process maintenance requests, and complaint forms to resolve issues.• Familiar with DoorKing access control key fob system.

Goals:• Maintain and increase the value EU brings to its members.• Increase member engagement and participation.• Increase organization exposure to the public.Tasks to tackle:✓Recover abandoned accounts due to personnel turnover.✓Enforce corrective measures are in place with at-risk personnel.• Train key personnel on technology use to streamline methods.• Set in place a system to better inform members of organization activities.

Prevented non-performing members from re-entering organization.1. Enforced State regulations regarding Experience Unlimited.2. Maintain roster of 250 Active, Inactive, and alumnus members.3. In absence of 2 Department Heads, transitioned website server and platform.4. Improve membership participation opportunities to fix 76% drop. ✓. Switched from Yahoo Groups to LinkedIn to better provide members with tailored job postings.

Goals:✓. Reduce repetitive processes, and unused e-mail addresses.✓. Switch from a hard-coded website to a faster, more scalable website, improving performance on mobile devices by 14%, and on desktop devices by 27% (As per Google Page Insights). ✓. Provide instant updates to events calendar. b. Update language and images to reflect EU's mission.3. Improve time recording process for all members.Accomplishments:Month 1:✓. Successfully set up groupwide contact list for officers (200 members)* organized by committee, to better assist officers with communications to people within their committees.✓. Ported old calendar to Google, 14 years of events, scrubbing through to ensure no PII was leaked.✓. Set up new calendar to reduce duplication, improving EU Event placement process by 66%. (3 calendars: Yahoo + monthly calendar + Events List → 1 Google calendar).Month2:✓: Update group communications methods also used in the modern workforce. (Move from Yahoo Groups to LinkedIn.) ✓. Switched from Yahoo Groups to LinkedIn to better provide members with tailored job postings. ✓. Reduce inbox overload, improve officer collaboration, transferring 127 files (22 folders, 4 levels deep) across 8 accounts.Month3:✓. Created a weekly mastermind group to track and assist with job search.✓. Coordinate with VP to update roster of active and inactive members.✓. Switched to a dynamic CMS (Wordpress) to better pass on information about our organization's services, making editing more easier.Month4:✓. Improve list of resources on website.*216 members as of June.

Felixstowe, Suffolk Coastal, Gb

One-on-one counselor and class facilitator for various topics. Coordinated between non-profit and government entities to facilitate courses. Prepare and send regular reports and statistics for review. Design, plan, and present a variety of age-appropriate and audience-specific classes and activities. Send notices of upcoming classes and events. Placing limited materials on reserve by request.• Coordinate with Federal, State, and non-profit organisations to increase attendance 2x, with up to 40 people.• Reduce schedule publishing time by 80% with a single template, changing submission workflow• Properly secure records of up to 450 patrons and families, preventing any personal information leaks. • Assist over 50 families in emergency evacuations from Fukushima.• Staff front desk for 2 hours, assisting ~20 patrons a day. Set up appointments, schedules, providing customer resources. Directing clients, routing calls to appropriate resources.• Gather outdated materials (~40 VHS tapes, ~200lbs of books and magazines), and compiled a list of updated purchase items for future circulation.• Coordinate within and outside of organization to organize classes.• Listened to client issues, and tailored a custom plan to solve issues.• Work with publicists to advertise courses every month.

On-call 24/7. Provide daily coverage and analysis of Asian geo-political issues, ranging from economics and trade, government policies, to social issues. Monitoring events, providing cultural insights for a deeper understanding of context. Train other personnel on equipment use for data collection. Explain and demonstrate policies and procedures to other personnel.• Total 303hrs teaching Basic English Grammar, emphasizing speaking and listening comprehension to Korean students.• Coordinate US and Korean personnel, ensuring safety for equipment estimated at $1.843B.• Spearheaded a recall program to retrieve and track 38 pieces of equipment with a total estimated value of $5.7 million.• Translate 1000-pgs within 50-hrs, editing translations of 24 co-workers.• Created a list of Sino-derived characters to supplement Basic Korean course, breaking down character etymology, pronunciation, and stroke order.• Maintained sound file logs, and input into appropriate databases.• Routinely maintained, calibrated, and tested audio and radio equipment.

Bachelor'S Of Science, Liberal Arts

Certification, Italian

Associates Of Arts, World Languages - Korean Emphasis

Certification, Intermediate Korean

Production Sound