Diana Cervantes Email & Phone Number

Santa Ana, California, United States

Santa Ana, California

• Provide technical support with an all-inclusive property management software for smallto medium portfolios in the United States and Canada that supports the following property types: Residential, Commercial, and Associations• Implement property management software by assisting clients with system setups, accounting, training, and technical support• Effectively communicate with the clients and complete tasks within client expectations• Provide amazing customer support through live chat and phones for new and existing clients• Use problem-solving skills to troubleshoot application issues• Follow up on any issues requiring research or information from clients• Create write ups for escalated issues, log cases and create documentation for issue resolution• Coach and mentor new employees during and after training workshops to ensure a successful on-boarding processes

Orange County, California Area

Customer Service Specialist (2011-Present)• Maintain professional communication with customers and peers while using cross-functional company resources and tools • Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactionsSWAT Inventory Specialist (2016-Present) • Ensure inventory integrity in the store through a variety of inventory adjustments and data collection tools • Consistently communicate stock counts accurately to management through reports • Identify the root cause of replenishment issues, then followed up with leadership until the problem was resolved • Maintain the store’s shrink barometer percentage low by vigorously recovering missing product through research and analysis Backup Back Office Leader (2016- Present) • Direct accurate reconciliation of all daily cash management processes and back office functions including hiring and maintaining employee files • Provide coaching and training to new Sales Associates to ensure that they were complying with company policies and maintained sufficient knowledge of products driving profitable results across the storeMulti-Channel Sales Associate (2013-2016) • Drove sales by answering customer inquiries, knowing all facets of the product, and delivering practical, sensible solutions to customers • Effectively managed difficult customers; understand various cultures and backgrounds to empathize and resolve issues immediately • Worked with management and customers to resolve confusion or questions regarding particular products and related products • Proficient use of Microsoft Excel to manage sales and track sales goals and initiatives effectivelySales Transaction Associate (2011-2013) • Ensured all Standard Operating Procedures for transactions and interactions at the front of the store • Exceeded budget expectations in services and solutions becoming number one in the company

Greater Los Angeles Area

Process records, enter data and prepare reports for receiving, order processing, shipping and inventory control areas of the Delivery Distribution Center. Specialize in home delivery processing with XPO Logistics complex appliance installation team.Essential Functions:•Enter, correct and verify data on the computer.•Use spreadsheet and WMS computer programs to enter bills of lading, transfer, manifest, receiving and inventory information.•Verify and correct data as appropriate.•Completes Delivery Distribution Center reports (i.e. control logs, shipping logs, quality audits, cube reports, seal logs, daily receiving data log, etc.)•Receive information from warehouse workers, truck drivers and computer generated reports.•Categorize data and summarize onto departmental forms.•Distribute reports to appropriate personnel.•Process Delivery Distribution Center paperwork.•Receive copies of freight claims from warehouse workers, verify information against shipping documents, file copies and routes to relevant departments.•Complete expediter assistance requests by researching problems with purchase orders, determining and indicating source of problem and routing completed request to warehouse workers.•Process orders by getting labels, recording information on batch control log and summarizing data.•Verify and process stock transfers.

Greater Los Angeles Area

Bachelor Of Science (B.S.), Accounting, 3.75

Activities and Societies: ALPFA CSUDH student chapter, Accounting Society

Associate Of Arts (A.A.), Business Administration And Management, General