Dante Fuentes Email & Phone Number

Davao, Davao Region, Philippines

Chat Support Auditing

Davao City

Cebu, Central Visayas, Philippines

Worked as a QA sustaining the data analysis part. Within a course of 10 months, the 3 LOBs for online examination account assigned me for the following- Regular Auditing- Dissatisfaction Survey Auditing- Phone session Regular Auditing- Chat Session Regular Auditing- Long call analysis- Short call Analysis- Call Validation Report- Call Variance Report- Repeat offenders Report- Touchbase discussion with partner Team leads- Workforce for escalation emails from customers

Cebu, Central Visayas, Philippines

I was working as a Quality Analyst for series of campaigns in this organization. I helped to update the QA forms in accordance to code of conduct of the company and combining it with the process established by the clients involved in the campaigns. I also established reports that were used for reviews and initiatives to take place in the future.The data that I have gathered were also used by training department to check opportunities they can improve on by checking all skills needed for the frontier's refresher trainings.QA presentations and EODs were initially introduced to the campaign I first handled until on the last campaign I was assigned and is still retained as of this writingI have been assigned to the following campaigns:- Online reservation for hotels (sales, CSR and Back office)- Lead Generation Campaign- PPC campaign (phone gaming and phone subscription)- Life Insurance (Sales)

Worked as Quality Analyst for telecommunication and retail accounts

Cebu

Worked as billing consultant for a telecommunication company based in Australia

Cebu

First Call Resolution Specialist for a retail/sales account