David Capper Email & Phone Number

· Manage the day to day operations of 26+ teams based all around the state for Voice and Paging Systems· Service Management including stakeholder and business engagement· Hardware and software application life cycle management· Change management· Major incident management· Problem management· Capacity management· Release management· Vendor Management and Engagement· Internal and external service provider management including a state-wide support contract for all telephone systems and emergency messaging infrastructure and end user device

In this role I am the Second (and final) level of support for and the process and System Owner for Queensland Health’s Voice and Data Network for the Brisbane North area (RBWH, TPCH, and all satellite sites). This involves:- Top Level Technical Support for Voice Handset and Port issues- Top Level Technical Support for Data / Connection issues- Voice and Data Cabling and patching (PABX Frame: Krone, Belden, Molex)- Onsite hardware maintenance and replacement (Voice, Data, UPS)- Server monitoring, configuration, maintenance and reporting- Switch configuration, racking and support (Alcatel)- Service monitoring and reporting- Incident/Major Incident Management- Problem Management- Change Management - Vendor Management

In this role I provided third level support for Queensland Health email systems and services. I am responsible for the end to end monitoring and support of the GroupWise email system including Edge Policy servers, Mail servers, Applications and Accounts. I was also responsible for all Vendor contactand engagement on behalf of the Business.- Third Level Technical Support for GroupWise email service- NetWare Server monitoring, configuration and maintenance- Windows systems support- Service monitoring and reporting- Incident/Major Incident Management- Problem Management- Vendor Management

In this role I am providing first level support for Queensland Health staff accounts and services. I have gained an extensive understanding of Queensland Health systems, applications, policies and procedures in this position.

Provided Technical support for all Data and communications Services provided by Optus Business(including Mobile, PSTN, PABX, VoIP, BlackBerry, SCADA and GRN Radio, LAN, WAN, VPN and Datalink) Serviced Government and National/Multinational Corporate clients, providing and integrating solutions and product bundles from across all providers, then supporting, maintaining and upgrading existing configurations.

Gold Coast

In this role I provided first level technical support for software and hardware related issues within Telstra’s Big Pond Network.

Education record

Adv. Diploma, Modern And Fine Art