David Carnahan Email & Phone Number

• Successful management and administration of all operational aspects of an IT managed services provider.• As an active participant on the executive leadership team provides organizational leadership to achieve operational goals aligned with the mission, vision, and values of the organization.• Strategic planning to develop and implement technical services that are cost-effective and adequate to meet the needs of the community.• Demonstrating practice leadership, strategic planning, business development, marketing, and financial management to include the annual budgetary process.• Ensuring the operating efficiency and financial sustainability of the organization by establishing and continually monitoring operational controls and procedures to provide quality services and white-glove customer support.• Reviewing organization financials to make appropriate operational decisions within the established budget regarding contract negotiation, service development, technician recruitment, services lines, and staffing levels.• Providing oversight to departments and ensuring compliance with all regulatory requirements.• Actively reviewing the quality data and performance measures to ensure the quality-of-care standards are met.• Serving as a resource to technical staff, leadership team, employees, volunteers, and contractors.• Under my leadership, this program has moved from a state-based program to a national model.• Developed and implemented policies and procedures that affected overall operations.

Willow Grove, Pa, Us

• Technical lead helping to implement strategies to facilitate integration of acquired companies.• Architecting and implementing a cyber security framework across North America.• Growing a scalable, reliable IT infrastructure for 30+ locations across North America.• Maintaining 100% uptime after completely redesigning voice communications and data infrastructure.• Spearheading the transition to "work-from-home" for 3000+ employees during Covid.• Realizing 100% staff retention while leading and motivating best-in-class teams.• Leading and passing multiple external audits for cyber and data security.• Successfully leading and managing numerous projects that touched all departments.• Building the IT organizations of multiple locations from the ground up.

• Served as technical contact on all IT department projects, overseeing goals, costs, benefits, lean six sigma collaboration, waste management, and additional project aspects.• Directed end-to-end project management, scripting, administration, troubleshooting, scope design, installation, training, and support for all Linux/UNIX servers.• Demonstrated superior performance in administering SuSE Websphere environment which boots from SAN and utilizes a cluster to provide high availability of all web app servers.• Provided advanced support and administration of technologies, including Redhat tomcat web cluster using piranha, corporate DNS servers using Bind, and corporate proxy environment using squid and scripting.• Maintained and managed development app servers in both production and staging environments.• Administered patch administration, hardware and software installation, technical documentation, and all UNIX/Linux research for the entire corporate Linux/UNIX environment.• Confirmed levels of system and network security by conducting network diagnostics and security audits on networks.• Operated various daemons/services such as apache, ftpd, send mail, and tomcat, to accurately administer corporate web servers, ftp servers, mail servers, and app servers.• Ensured backup completion of Linux/UNIX servers through scripting and Tivoli.• Achieved successful integration of mySQL with LDAP and web interface.• Entrusted with UNIX Administration on the AIX, FreeBSD, OpenBSD, Windows Server OS platforms.