Dwayne Carpenter, Scpro™ Email & Phone Number

Chicago, Il, Us

Surface Experts specializes in repairing small damages such as scratches, stains, and cracks to internal hard surfaces such as countertops, floors, tubs, cabinets, appliances, and many more. We primarily serve Property Management, Multi-Family Housing, Hotels, Realtors, Moving Companies, HUD and New Construction. The average repair uses less than 2 tbsp of material and cures in 4 hours or less. So we do not leave a lingering smell and can do repairs in occupied units with pets. What’s great about what we do is that our lead times are generally 1-3 days, and our average cost is ~$200, a fraction of the cost of replacing, resurfacing, or re-ordering parts and supplies to reinstall.

* Private consultant architecting solutions solving complex supply chain, service compliance, and data analytics issues.

Austin, Texas, Us

* Oversaw the supply chain department in sourcing, procurement, and logistics responsibilities for the technology-based hospitality start-up, heading ~$20 million of annual spending in FF&E, OS&E, and Capex.* Partnered with executive leadership and design teams throughout product development to leverage total cost, increase revenue, and maximize assets from concept to delivery. * Conducted “should-cost” analytics to lead negotiations and managed the vendor scorecard reporting metrics. * Implemented NetSuite Enterprise Resource Planning (ERP) and instituted Procure-to-pay (P2P), organizing all related data from RFPs, purchase orders, receipts, and payments all within the same platform. * Transitioned the supply chain organization to an outsourced and vendor-managed model, allowing the company to focus on its core competencies based on “Make vs. Buy” supply chain principles.* Reduced 3PL storage charges by 50% in six months through stock consolidation, redeployment, and renegotiations of terms while improving shipping lead times by 30%, releasing $75,000 monthly savings.* Created and instituted Service Level Agreements (SLAs) for all carriers, warehouse, and installation services.* Improved project quote accuracy by 20% while maintaining a 98% perfect order service rating, including on-time deliveries, meeting budget targets, expanding the sourcing network, and improving productivity.

Westmount, Quebec, Ca

* Delivered the best two years of revenue in the company’s history by transforming a traditional furniture manufacturer into a top-tier direct-to-consumer industry client for retailers such as Amazon, Wayfair, & Walmart. * Responsible for the productivity of warehouse operations, supply/inventory management, fulfillment, and customer service to support ~$1 billion in annual spending.* Further improved and implemented formal budgeting, warehouse space planning, forecasting accuracy, and balanced scorecard performance metrics to measure continuous and process improvement efforts.* Led the monthly operational budgeting review process creating alignment on demand and supply plans between the executive, sales, manufacturing, and supply chain teams.* Influenced and supported change management with cross-functional partners to help steer business plans in the direction that optimized the entire systemwide supply chain, drove revenue, and minimized expenses.* Led the business intelligence (BI) team by developing analytical tools to cultivate category management and pricing analysis to support the sourcing and procurement functions.* Drove the strategic direction & provided cross-functional support for lean manufacturing, global transportation, domestic logistics, and customer experience decisions.* Architected the supply chain sustainability initiatives through reverse logistics and packaging refurbishment. * Worked cross-functionally across the company supporting multiple business units & brand teams by clearly communicating their vision into practicable and tactical actions for the shared services organization.* Oversight of all day-to-day operations concerning forecasting, inbound-outbound logistics, and 3PL management emphasizing controls on systemwide cost, equipment utilization, and revenue generation.

Chicago, Il, Us

* Architected business strategies for select hardline businesses in sourcing, planning, logistics, purchasing, and supply management, starting with factory production and ending with consumer delivery. * Conceptualized Key Performance Indicators (KPIs) and made appropriate adjustments to achieve desired business results, leveraging lean, six-sigma, and Just in Time (JIT) practices to meet inventory productivity thresholds.* Collaborated with all aspects of the enterprise, including merchandising, global sourcing, overseas factories, DCs, stores, and final mile networks, to create an end-to-end optimization strategy.* Identified unproductive inventory, materials, and resources to implement strategies and action plans to correct, rectify, and improve performance, emphasizing space productivity, labor, and cost of capital. * Conducted factory visits and souring tours throughout Southeast Asia to ensure compliance and quality standards.* Improved seasonal inventory productivity by $3 million annually through improved forecast accuracy by incorporating SKU rationalization techniques, Pareto principles, and leveraging regression analysis.

Collierville, Tennessee, Us

*Accountable for the merchandising strategy & executing the financial plan for the seasonal commodities categories. Responsible for bottoms-up forecasting, P/L management, marketing spending, discounts & measurement of these activities.

Responsible for the buying activities for all non-video rental products. Developed new areas of business and up-started several new product launches.

Plano, Texas, Us

Participated in the Merchandise Manager Training Program which was an intense proactive hands-on training program that taught the "golden rules" on buying, assortment planning and operations.