Dan Carr Email & Phone Number

Plano, Texas, US

Plano, Texas, US

Plano, Texas, US

Led, mentored and developed a global team of fifteen responsible for engineering, deploying and providing escalation support for various infrastructure solutions spanning hardware, software, security and management in support of business operations. Accountable for compute, storage, backup, virtualization, Active Directory and cloud/hybrid cloud solutions..

Purchase, New York, US

• Directed a global team of seven in designing, developing and delivering EUC services and solutions for desktop, mobile and print technologies. Promoted individual and team growth and development through career.
• Spearheaded a cross-team, global Windows 10 desktop transformation project leveraging Agile methodology, resulting in increased released management and a standardized common user experience.
• Completed the global integration of Microsoft System Center Configuration Manager to provide client management, software delivery and dashboard reporting capabilities across 85K+ client devices.
• Delivered an Office 365 investment project providing a unified communication and collaboration experience for 100K+ associates globally.
• Propelled a cross-team, global Enterprise Mobility Management RFP impacting 150K+ mobile devices.

Purchase, New York, US

• Provided technical leadership and project oversight for a distributed team of seven EUC engineers focused on the strategy, design, testing, implementation and support of desktop, mobile and print.
• Drove a systems management tool migration from Marimba to Microsoft System Center Configuration Manager; upon project completion, approximately 45K client devices were under direct management of the tool, with a global.
• Cultivated and led a cross-team continual service improvement forum, and assisted team members with identifying improvement opportunities, leading to changes in process and higher levels of service.
• Oversaw global deployment of McAfee Drive Encryption; completed four weeks ahead of schedule with minimal disruption to the business, and over a 95% success rate in managed, full disk encryption of 100K+ client devices.

Purchase, New York, US

Maintained the BMC BladeLogic Client Automation (Marimba) infrastructure distributed across three data centers and 700 remote sites, providing systems management capabilities for approximately 45K client devices and over 6,500 server platforms.

Purchase, New York, US

• Delivered solutions engineering compute services for the Windows Server OS and associated platforms; maintained standard/supported offerings to host business workloads, investigated and implemented emerging.
• Provided standard Windows image builds, and automated provisioning and configuration management processes in support of over 6,500 physical and virtual servers in North America.
• Designed and delivered HP BladeSystem solutions for Intel x86 workloads running in three data centers to reduce footprint, power consumption, and cooling costs.
• Developed, tested, and certified HP Systems Insight Management infrastructure for HP BladeSystem and HP ProLiant rack mount hardware management across 700+ sites in North America.

Purchase, New York, US

• Designed, engineered, and supported end user computing solutions for PepsiCo North America. Primarily responsible for the following technology stacks: Windows client OS and Intel hardware, Mac OS and Apple hardware.
• Developed and maintained a standard Windows image build that supported over 45K desktops, laptops, workstations, and tablet PCs from multiple hardware vendors, and reduced provisioning time to under one hour.
• Designed and delivered solutions for client backup, power management, patch management, and configuration management.
• Participated in the design and delivery of Apple hardware and software solutions to bring additional capabilities to the business.

New York, NY, US

• Hired in 1997 as a Field Technology Analyst, promoted to the following positions of increasing responsibility: Desktop Consultant, Sr. Desktop Consultant, Sr. Technology Specialist, and Sr. IT Engineer. In June 2004.
• Worked as part of a team to consolidate desktop, server, and software distribution environments when The St. Paul Companies merged with Travelers Property Casualty Corp. in 2004.
• Participated in the design and implementation of a Windows 2000 infrastructure.
• Reduced technical support costs by creating and maintaining standard desktop images for over 10K client systems; eliminating manual software installations and time consuming build processes for support teams.
• Designed and implemented a centralized image deployment and PC management solution using Altiris Deployment Solution, which provided remote support capabilities to 300+ field office locations in the U.S.
• Implemented a managed client backup solution for virtual office employees, providing for immediate data recovery of business critical information in the event of hardware failure or loss.

Arlington, Virginia, US

• Operated and maintained Hughes Firefinder radar systems. Led teams during training missions and unit activations. Instructed, trained and evaluated subordinates in common task skills and in radar operating skills..
• Awarded the Joint Service Commendation Medal for meritorious achievement while serving in support of Operation Joint Endeavor/Joint Guard in Sarajevo, Bosnia from 8/1996 - 4/1997.
• Demonstrated effective leadership and encouraged team concepts at a leadership development course required for promotion to a non-commissioned officer. Promoted to the rank of Sergeant (E5) in 1995.
• Awarded the Army Achievement Medal in 1992 for the ability to take over any position within a field artillery section and master it.

Minneapolis, MN, US

• Provided technical support for proprietary, information-reporting and electronic funds transfer software products. Investigated account inquiries on electronic payments and funds transfers in accordance with NACHA.
• Averaging 50 calls per day, provided 99% first call resolution for hardware and software related issues relating to U.S. Bank products.
• Recognized for ability to remotely troubleshoot and resolve software installation issues experienced by sales staff performing new account installations.

Bachelor Of Science, Economics & Finance

Associate Of Arts, Business Administration