Front Office Manager – Reporting to the Hotel Manager157 Rooms. Team 25 associates: Reception, Telephonist, Concierge, Guest Relations, Porterand Bellmen• Recruitment, organisation and training of the Front Office team• Preopening duties• Duty Manager

Front Office and Reservations Manager – Reporting to the Hotel Manager42 Rooms. Team 6 associates• Management of groups reservations and reception• Revenue Management

Front Office Manager – Reporting to the Hotel Manager and the Hotel Chain OperationsManager96 Rooms. Team 20 associates: Reception, Telephonist, Concierge, Porter and Bellmen• Recruitment, organisation and training of the Front Office team• Creation and implementation of Front Office standard procedures• Answer inquiries pertaining to hotel policies and services and resolve guestscomplaints• Cooperate, coordinate and communicate with other Department Heads•… Show more Front Office Manager – Reporting to the Hotel Manager and the Hotel Chain OperationsManager96 Rooms. Team 20 associates: Reception, Telephonist, Concierge, Porter and Bellmen• Recruitment, organisation and training of the Front Office team• Creation and implementation of Front Office standard procedures• Answer inquiries pertaining to hotel policies and services and resolve guestscomplaints• Cooperate, coordinate and communicate with other Department Heads• Supervise Front Office operations• Attend Meetings as required by the Management• MOD shifts Show less

Lecturer of Rooms Management II• Marketing the hotel product• Revenue Management• Budgeting

Front Office Manager – Reporting to the Hotel Manager and the Hotel Chain OperationsManager74 Rooms. Team 20 associates: Reception, telephonist, Concierge, Porter and Bellmen• Supervise the overall activities of Front Office operations• Conduct such functions as interviewing, orientation, performance appraisal, coaching,counselling, and training to ensure appropriate staffing and productivity• Monitor Front Office particularly guest contact associates, to ensure known… Show more Front Office Manager – Reporting to the Hotel Manager and the Hotel Chain OperationsManager74 Rooms. Team 20 associates: Reception, telephonist, Concierge, Porter and Bellmen• Supervise the overall activities of Front Office operations• Conduct such functions as interviewing, orientation, performance appraisal, coaching,counselling, and training to ensure appropriate staffing and productivity• Monitor Front Office particularly guest contact associates, to ensure known repeatguests and other VIP’s receive special attention and recognition• Attend Meetings as required by the Management• Contribute to the moral and team spirit of the hotel by maintaining good relationshipswith colleaguesNight Manager – Reporting to the Rooms Division Manager74 Rooms. Team 5 associates: Reception, Bellman and Housekeeping• Organisation and training of the Night team during the first three months• Creation and implementation of standard procedures for the night shift operation• Ensure high levels of guest care were achieved Show less

Night Manager – Reporting to the Rooms Division Manager274 Rooms. Team 12 associates: Auditor, Bellman, Security, Room Service, Kitchen,Housekeeping and Maintenance• Organisation and management of the hotel night team• Responsible for ensuring that the hotel runs smoothly on a nightly basis• Responsible for achieving the highest occupancy for the hotel in best possible way

Reception Manager – Reporting to the Front Office Manager393 Rooms. Team 15 associates: Reception and Switchboard• Reception shift leader and Guest Relations Manager shifts• Identify training needs, develop formal training plans and implement training programs• Duty Manager ShiftsGraduate Management Programme• Management Programme in the Rooms Division

Receptionist – Reporting to the Front Office Manager319 Rooms• Check in and out• Reservations• Cash handling

Guest Services Department482 Rooms Work Placement and summer season

Reception and Reservations Department83 Rooms