David Carrillo Email & Phone Number

Irving, Texas, Us

Volunteer grammar school coach, personal projects, and upskilling via online courses.

San Francisco, Ca, Us

Leadership: - Led a global team of Solutions Architects and Solutions Engineers (17 direct reports), ensuring high performance and consistently exceeding objectives. - Increased employee retention to 95% by effectively coaching, inspiring, and implementing an OKR evaluation system.- Reduced onboarding time by 30% YoY for existing customers and 8% YoY for new customers, through enhanced onboarding processes, resulting in improved customer satisfaction.- Fostered Cross-Team Collaboration preventing siloed decisions, and promoting collaborative synergy across teams.- Owned Budget Adherence and Project Excellence, leveraging project and people management expertise to ensure on-time, within-budget completion of 30+ global projects per year.- Decreased script writing time by 90% across Professional Services, deployed Generative AI ChatGPT across the Solutions Architect team for writing Python, Shell, and YAML scripts.Strategic Project Delivery: - Drove high-value projects for key customers, ensuring impactful solutions and fostering long-term partnerships.- Cultivated strong trusted advisor relationships with the top five strategic revenue-driving Marin customers, enhancing customer trust and loyalty.- Delivered high customer satisfaction through bespoke integrations and ensured seamless project delivery.Product Management: - Managed and innovated multiple products within the Solutions Engineering team.- Boosted productivity by 50% by streamlining Agile Scrum methodologies within the Solutions Engineering team.- Introduced product-specific roadmaps and Jira processes, enhancing organizational clarity through clear, unified processes and vision.- Developed and rolled out a new process for defining product specifications, minimizing misunderstandings, and ensuring products met customer requirements.- Owned the technical API integrations for key partners.

San Francisco, Ca, Us

- Led the US based team of Solution Architects and improved overall team morale- Introduced a new metric called Complexity Rating to better assess a Solution Architects available project capacity, ensuring improved project completion rates, happier customers and increased Solution Architect job satisfaction- Mandated the documentation of all customer related project work leading to a 50% decrease in the long-term cost of supporting our customers- Maintained the technical relationships of strategic customers while creating opportunities for other team members by facilitating team-wide trainings and expertise development- Reviewed internal processes and standardized deployment methods across the US based team thereby allowing for an improved customer experience- Implemented monthly and weekly team catch-ups to improve communication and ensure cross-team collaboration

San Francisco, Ca, Us

- Led deployment of strategic customers onto the Marin Software paid search SaaS platform- Created customized and sustainable technical integrations to ensure long term customer engagement and success - Responsible for the successful onboarding of customers worth millions of dollars of annual recurring revenue- Mentored other Solution Architects and led regular knowledge share sessions- Assessed existing processes and worked to implement improvements to ensure better overall integrations- Created specifications and project managed custom engineering work while meeting customer expectations

San Francisco, Ca, Us

Chicago, Illinois, Us

- Managed a $4MM annual investment that integrated global third-party vendors and VivaKi intellectual capital to drive differentiation and efficiency - Drove product pricing strategy change from pure cost to a cost-plus model - Developed and commercialized a proprietary product from conception to its management in market - Managed the working relationships with external vendors to ensure the technical integrations were solid - Analyzed the marketplace to continually validate the product strategy and make changes due to market shifts - Developed and managed short and long term product roadmaps – reviewed regularly with key stakeholders - Created and managed a product backlog by engaging and communicating regularly with key stakeholders - Responsible for strategic and tactical product management along with support, marcom and training

Paris, Fr

- Created and managed proprietary technology which drove reporting, billing and workflow efficiencies for the Performics Local Search team – developed keen understanding of Local marketplace- Gathered and created requirements based on business needs within a product backlog - Leveraged the agile SCRUM product development process to continually enhance the product - Managed the relationships with external vendors to integrate data, billing and process credit card payments - Defined business needs into targeted requirements and agile Epics. - Identified areas of opportunity for new feature creation by engaging regularly with key stakeholders - Managed product support, provided training to new hires and ensured consistent communication

- Created, implemented and commercialized the technology and services offering for Local Search.- Used Agile SCRUM as the product development methodology- Worked with the business side to ensure that product requests were properly understood, documented, prioritized and implemented.- Drove communications and setup recurring meetings with critical business units to ensure requirements were accurate and that the upcoming Sprints satisfied core business objectives.

- Managed a team of five support analysts who provide technical support to both internal and external customers.- Engaged with external vendor, created staffing plan and led the task outsourcing efforts for the DART Search International- Worked with Product Management and Engineering in the US to ensure that International specific product needs were known and prioritized on the global product backlog accordingly.- Team lead for DART Search Technical Account Managers- Project managed the Yahoo! new Sponsored Search (Panama) EMEA migration.- Provided consulting and pre-sales support for the DART Search product in EMEA.

- Promoted and transferred to London to help create the International DART Search offering. - Led and grew Technical Operations Team from a team of one to a team of five.- Helped grow customer spend and revenue by closely reviewing performance data and providing guidance on the best use of DoubleClick's search technology- Worked with Product Management to identify and develop future product enhancements- Worked with Emergency Technical Management team to ensure system stability and client notification.- Advised clients on Search and Affiliate marketing.- Provided trainings to clients to ensure their understanding of DoubleClick technologies.

Paris, Fr

- Internal/External client support of proprietary affiliate and search marketing technology.- Worked with developers and sys admins to ensure the system stability.- Provided training to internal/external clients- Helped with the support of Performics' ASP product

Zurich, Ch

- Monitored backend system process- Technically supported various business units- Executed batch jobs using AutoSys- Engaged and drove communications with escalation teams to ensure quick issue resolution

Ba, Business - Management Information Systems

Aa, General Education