Demetricia Carter Email & Phone Number

Fort Lauderdale, Fl, Us

Boca Raton, Florida, United States

Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology Student product molecule . • Assists in the business process analysis and modeling to ensure clients adopt best practices that streamline operations. • Participates in the full scope of implementations: analyzing the customer’s business processes, configuring the Anthology Student application to meet those customer’s needs, conduct end user training, leads user acceptance testing/training, and provides go-live support.•Follows the use of prescribed Anthology implementation methodology, understands key activities and deliverables for both client engagements as well as internal projects.• Responsible for documenting current client business processes in order to incorporate into successful solution design and identify gaps/risk or areas of concerns.• Drives continuous process improvement in the implementation methodology and best practices.• Assists in post go-live service calls and continued training of customers that are live on Anthology Student and serves as advocate for clients.

Alpha Kappa Alpha Sorority, Incorporated (AKA) is an international service organization that was founded on January 15, 1908 on the campus of Howard University in Washington, D.C. It is the first and oldest Greek-letter organization established by African-American college-educated women. Its founders were among the fewer than 1,000 Negroes enrolled in higher education institutions in 1908 and the 25 women who received Bachelor of Arts degrees from Howard University between 1908 and 1911.https://aka1908.com/

Fort Lauderdale, Florida, United States

Maintained trusting relationships with student by verifying all new & existing accounts and revising financial aid packaging for qualified applicants per Federal, State, and institutional policies to optimize outcomes. Reconciled disputes and proposed successful resolutions.• Served on department technical committee and assist with the design, testing software, and implementation of Financial Aid Automation solutions needed for systems functions related to student information system.• Proficient in all Financial Aid Management Systems (FAFSA, COD, NSLDS), Student Solutions Systems (KU Student Portal) and Campus Vue software across the campus life cycle in Financial Aid, Academic Records, Student Accounts, Student Services and Career Services• Lead trainer for all Financial Aid new hires & staff on functional SIS software with Campus Nexus Student and Campus Vue Student Portal.• Cross -team collaboration with Office of Admissions, Retention, Student Financials and Student Services to support student engagement projects.• Consistently achieved recruitment and expansion goals by reaching out and following up with prospective students, assisting educational decisions, and translating technical terms into easily-understood concepts.• Supervise a team for the Director of Financial Aid and managed outreach strategies toDirector of Admission to address updates and progress with closing for initial start dates.Key Achievements:• Processed and budgeted $2m + in revenue weekly (including Federal, State, and Institutional funds such as grants, scholarship, loan, and cash payments), and generated reports with 100% accuracy.• Expedited 175+ student account records monthly, increasing operational efficiency by 86% by creating and implementing a color-coded filing system that reduced required time and decreased errors.• Directed and monitored the daily operations of five employees, increasing performance 80% through incentives.

Fort Lauderdale, Florida, United States

Assist student/parents with the completion of FAFSA, review ISIRs and process verification. Develop student financial aid funding plan with the knowledge of Federal regulations & policies. • Managed Pell grant disbursement for crossover payment periods for each academic year and streamline process improvement with auto packaging using CampusNexus Student systems. • Counsel an average of 15 to 30 prospective students/parents weekly in person and virtual.•Design and streamlined the default solutions strategies process resulting in increasing enrollment of 20% of the target student populations.• Advise new prospective students regarding Keiser University’s programs, financial aid, policies, and procedures• Implement student recruitment strategies, programs and related activities; manage and conduct.•Conduct Financial Aid awareness & FAFSA workshop night to high school seniors and parents.•Foster student recruitment strategies, programs and related activities; managing andconducting recruitment efforts for an Broward County territory. .Key Achievements:• Awarded MVP in the Keiser University Financial Aid Department for Outstanding Packaging Performance• Ranked Successful tasking 100% of New Start for Fall 2015, Winter 2015, Spring 2016 • Promoted to Financial Aid Manager

Jacksonville, Florida Area

Championed business development and territory growth initiatives, managing client accounts in the Southeast region. Delivered top-quality client support, receiving consistent acknowledgement for high satisfaction rates.• Created, onboarded, and managed 150+ local business accounts in North and South Florida with 100% accuracy, serving as the primary liaison between agency staff, client/marketing teams, and outsourced vendors. • Maintained trust and loyalty with existing clients by conducting regular face-to–face and phone meetings to address concerns and develop customized solutions. • Led complete prospecting lifecycles, identifying prospective clients and following up on leads to sell print, direct mail, and online digital products to local, small, and large business customers.Key Achievements:• Accelerated a 9.8% average GITA (Gross Increase to Advertisers) through engaging sales techniques, increasing bottom-line margins through new business digital sales.• Leveraged Salesforce and CRM tools to record daily activity, track key performance indicators (KPIs), analyze progress, and mitigate roadblocks, achieving 100% document implementation. • Achieved 113% of 2012 targets, propelling the Southeast region to the top of the company and securing position as the leading company’s territory for new business generated in FY12 and FY13. 2012 Achieved digital 113% to Objective.2013 Achieved digital 428% to Objective.

Jacksonville, Fl/Irvine, Ca

Promoted internally to Area Regional Senior Default Prevention Manager due to exceptional team leadership, default prevention strategies & and policy alignment. • Collaborated with the Associate Vice President Director of Default Management and the Campus President, providing a monthly update on default cohort rate for five campuses and achieving 100% process improvement.• Administered cohort database management and reports, executing 100% of packaging processes for each date for New Start students.• Garnered and leveraged knowledge in cohort default rate calculations and methods necessary to reduce and maintain rates as needed, ensuring consistent eligibility for Title IV programs.Key Achievements:• Implemented outreach strategies to contact delinquent borrowers, offer delinquency solutions, and provide alternate avenues, reducing bad debt by 30%.• Awarded Employee of the Year in 2011 for exceptional contributions that improved operational efficiency, client success, and team cohesion.•Successfully counseled 2,200+ high risk students across FL, GA & CA. Conduct exit counseling, financial literacy, and debt management presentations for all graduating students while maintaining the colleges fiscal year cohort default rate by 13.1%.•Responsible for training 50% of default prevention team. Achievements• Reduced and maintained assigned region Default Cohort Rate under 17.0 %.• Managed team five members out of the Florida, Georgia and California locations.• 2010, 2011 awarded Employee of Year

Jacksonville, Florida Area

• Responsible for providing counseling, information, and assistance to students in accordance with federal requirements and the school default prevention program.• Identify and present options including repayment plans, deferments and forbearance as it relates to individual circumstance.• Serviced low to high delinquent student loan borrowers. • Conduct Exit Interviews for students who graduate or withdraw. • Assist with Financial Literacy class prior to student’s completion program.• Reversed defaulted borrower accounts with consolidation process with Williams D Ford Federal Direct Loan program. • Manage letters and phone calls to borrowers in all stages of delinquency.Achievements• Promoted to Area Regional DPS• Reduced Default Cohort Rate from 33.1% to 14.0% (10/1/08 to 09/30/09)• 2009-3rd ranked DPS within 15 Campuses in achieving Cohort Default Rate• Award in 2009 2nd, 3rd & 4th quarter of Best of the Best for fiscal year CD (cohort default) rate

Jacksonville, Florida Area

• Conducted Financial Aid workshops for current students, parents and potential students.• Processed Title IV funding for new, return and continuing students.• Operate with strong knowledge of Financial Aid processing as it relates to, Direct Loans, National Student Loan Data System(NSLDS), Verification, Free Application for Federal Student Aid (FAFSA), Promissory Notes, awarding letters, Entrance and Exit • Loan Counseling, Federal and states regulation. Familiar with the Admissions Department process and work with all student services for packaging. • Closed account files for exiting students within required timelines. • Collect and maintain confidential student documentation in accordance with Federal and State compliance agencies.Achievements• Promoted to Senior Default Prevention• Packaged 100% for each start date for all New Start student • Award employee of the month February 2007

Bachelor Of Arts, Marketing, Gpa 3.3

Bachelor Of Arts, Business Administration, Management And Operations, Gpa 3.6