Daniel Casanova Email & Phone Number

Jupiter, Fl, Us

Jupiter, Florida, United States

Successful Senior Global Account Director accountable for managing strategic partnerships with leading QSR hospitality brand. I accomplished targeted business objectives by coordinating overall activities associated with global contract compliance, expanding into new markets, and driving ongoing performance improvement.Here are the achievements from this role:• Achieved 30% expansion of solution presence in new global markets through effective communication with key stakeholders and active participation in customer RFx processes.• Boosted bottom-line margin program performance by 20% through rigorous analysis and consistent execution of continuous improvement initiatives.

Oro Valley, Arizona, United States

During my tenure as an Account Director, I formulated solution strategy to address customer needs, yielding outstanding results and creating additional opportunities. I planned, developed, and executed strategic business initiatives aimed at expanding market share within key accounts. Simultaneously serving as Executive Service Manager.The values delivered in this role were: • Participated in NCR's year-over-year growth in hospitality sector, elevating market share and expanding account penetration with top global QSR customer.• Led strategic initiative for continuous hardware modernization of key technology and services, totaling $250M over five-year period.

Plainfield, Illinois, United States

As an Executive Services Manager, I contributed thought leadership within NCR services, articulating and implementing services strategies to cultivate robust customer relationships and develop project plans aligned with program requirements. I collected and analyzed customer requirements to define project budget, plan resources, and facilitate startup. Simultaneously serving as Professional Services Consultant.A small selection of highlights from this role:• Orchestrated deployments for Fortune 100 retail and hospitality customers, ensuring successful execution.• Conducted comprehensive analysis of customer requirements to define project scope, allocate resources for planning, and facilitate a smooth transition to program startup.

Globally responsible for fulfilling Partnership and Services requirements to enable revenue growth via project needs assessment, product evaluation, implementation and continuous improvement in service delivery and total cost of operations. Achievements include:• Leading global efforts to obtain regional partnerships to provide emerging technologies support. • Optimizing the Performance for key Solutions, resulting in $5M cost reduction.

Plainfield, Illinois, United States

Managed relationships with major strategic accounts, duties encompassed opportunity detection and overall planning, implementation, execution, controlling, and closeout of projects. Some accomplishments include:• Continuous Improvement in service approach to ensure customer satisfaction. • Program managed multiple nationwide IT projects valued over $2M each.

Mexico City, Mexico

Responsible for formulating, developing, and implementing all kinds of technical projects, from the smallest to the largest. Highlights of the role:• Established Country Partnership for Mexico with major OEM and other service delivery organizations.• Closed and implemented multinational projects valued over US$25M each per year.

Master Of Science In Information Technology

Bachelor Of Science In Computer Engineering